SD : Call centre staff refusing to compensate disabled customer.

Originally Posted by weegiegeek

Ah, but he wasn't able to get to his friend's house. Or was he? Even Richard's not sure. I wasn't aware that having no grasp on reality was a disability, but never mind.

You see now i doubt the whole story ,it could all be made up with the sole intent of winding up members and trolling ,i actually can't think of another reason to return to the thread after his pal has his £10 and his new remote .

[Russ]

Originally Posted by martyh

You see now i doubt the whole story ,it could all be made up with the sole intent of winding up members and trolling ,i actually can't think of another reason to return to the thread after his pal has his £10 and his new remote .

And of course ensuring the staff member was 'reprimanded'.

Originally Posted by Russ

And of course ensuring the staff member was 'reprimanded'.

yep like i said a piece of work .............if that is actually true

I note that nothing new has been added to this thread by anyone.

[RichardCoulter]

Originally Posted by Russ

Don't forget we only have your word on what actually happened during the call and due to your abrasive nature when your perceive things to not go your way you'll understand if any of us are sceptical regarding your version of events.

Whilst what you say is true, the same thing could be said of anyone recounting a telephone conversation.

I can confirm that my recollection is correct and accurate.

I believe that the call was recorded, but I would not be able to furnish you with this.

Originally Posted by BenMcr

Seems reasonable to me. If an agent is going to credit an account, they have to be able to justify that credit, meaning they have to follow full process. So even though they agreed to skip that process initially, once you asked for credit, they then had to comply with it.

Generally the remotes get to customers quicker than the timescale quoted. I would expect that was true in this case.

Yes, you can quite easily from Virgin Media. I believe a V box remote is £12.50

That sounds logical Ben, but these further questions were asked in an inappropriate tone of voice when the agent had already refused a reimbursement of charges.

I never knew that one could legitimately buy spare remotes, I may suggest to my friend that one is purchased with his £10 goodwill credit.

Originally Posted by BenMcr

Those are older ones, so will be second hand

And probably stolen property of VM, so I'll be giving these a miss

Originally Posted by martyh

I can't believe you resurrected this thread just have a dig at everyone who disagrees with .
I also can't believe that someone like you has power of attorney for someone else

and just so you know VM's " legal and moral duties towards their disabled customers" are no different to the legal and moral duties for anyone else,everyone MUST be treated equally ,any "special treatment"by VM is purely goodwill by them

In the timescales involved, this thread cannot be regarded as having been resurrected.

For the record, however, ill health and recent spells in hospital have impacted on my on line activities.

Legal professionals and members of my friends family have all agreed that I am the best person placed to hold the power of attorney.

It is not clear what you mean by your comment "someone like you". If you are referring to my own disability, I suggest that you enlighten yourself to the modern approach to disability.

Your last paragraph is total nonsense.

VM are bound by the Equalities Act and, therefore, have various obligations towards disabled people.

Briefly, they have to make reasonable adjustments to help the disabled. This is NOT the same as treating disabled people the same as everybody else, indeed it could be viewed as discriminatory to do so.

Originally Posted by RichardCoulter

Whilst what you say is true, the same thing could be said of anyone recounting a telephone conversation.

I can confirm that my recollection is correct and accurate.

I believe that the call was recorded, but I would not be able to furnish you with this.



That sounds logical Ben, but these further questions were asked in an inappropriate tone of voice when the agent had already refused a reimbursement of charges.

I never knew that one could legitimately buy spare remotes, I may suggest to my friend that one is purchased with his £10 goodwill credit.



And probably stolen property of VM, so I'll be giving these a miss



In the timescales involved, this thread cannot be regarded as having been resurrected.

For the record, however, ill health and recent spells in hospital have impacted on my on line activities.

Legal professionals and members of my friends family have all agreed that I am the best person placed to hold the power of attorney.

It is not clear what you mean by your comment "someone like you". If you are referring to my own disability, I suggest that you enlighten yourself to the modern approach to disability.

Your last paragraph is total nonsense.

VM are bound by the Equalities Act and, therefore, have various obligations towards disabled people.

Briefly, they have to make reasonable adjustments to help the disabled. This is NOT the same as treating disabled people the same as everybody else, indeed it could be viewed as discriminatory to do so.

I, and i'm sure many other members could spend a small amount of time tearing this post apart and revealing it for the hogwash it is but to be frank i can't be arsed and it will serve no purpose because you will just repeat more nonsense .
Maggies right nothing new added ,the customer got his new remote time to move on .

In the meantime before you start another pointless thread i suggest you re-read what you posted here and in another thread you started from your hospital bed ,then you may realise why people think you make stuff up

[Russ]

Originally Posted by RichardCoulter

I can confirm that my recollection is correct and accurate.

I would expect you to say that. However I would not expect you be completely objective and fair in your assessment.

Originally Posted by RichardCoulter

I believe that the call was recorded, but I would not be able to furnish you with this.

No need, the call WOULD have been recorded as there would need to be a paper trail for the £10. However if you mean whether an audio recording of the call was made, this point is moot as nobody on their forum would have access to it. Or at least would be able to make any comment about what was said on the call.

[RichardCoulter]

Originally Posted by martyh

and exactly how did £10 enable your friend to watch the tv ?? If your friends welfare and viewing pleasure was that important to you ,you would have been better employed buying an all in one remote from curries for a tenna so he could watch it straight away but you are so up yourself you saw an opportunity to be the customer from hell instead of helping a friend .You really are a piece of work .

As previously explained, it didn't. It was awarded as a gesture of goodwill by VM.

The rest of your post has been covered earlier in the thread.

You should be able to express yourself without rudeness.

Originally Posted by weegiegeek

Ah, but he wasn't able to get to his friend's house. Or was he? Even Richard's not sure. I wasn't aware that having no grasp on reality was a disability, but never mind.

You have already been asked to explain this earlier in the thread as it simply makes no sense at all.

Not having a grasp on reality is certainly a disability- google it.

Originally Posted by Hugh

From your posts of 23rd Jan 2013 in the 'employee outsources own job to China' thread.





And from the 4th Aug last year, from the 'can you explain' thread..



Methinks you are employing sophistry, not just employees.....

As usual, Hugh has been frantically searching to try and undermine other posters, often with the use of semantics.

As you are well aware, employees of LTD companies are technically employed by said companies.

Originally Posted by Russ

You feel your friend was treated unfairly so you also acted unfairly to 'correct matters'.

Can you honestly say with a straight face that you cannot see your hypocrisy?

In what way do you believe that I acted "unfairly"?

[andy_m]

Originally Posted by Maggy J

I note that nothing new has been added to this thread by anyone.

Will you close it then?

[RichardCoulter]

Originally Posted by weegiegeek

My god, is he still banging on about this?

You under no obligation to participate if the debate is not to your interest.

You should be able to express yourself in a more civil manner than this.

[dilli-theclaw]

Originally Posted by RichardCoulter

You under no obligation to participate if the debate is not to your interest.

You should be able to express yourself in a more civil manner than this.

You have not managed to be civil yet, why are you expecting others to do so wehen you don't?

[weegiegeek]

Originally Posted by RichardCoulter

You under no obligation to participate if the debate is not to your interest.

You should be able to express yourself in a more civil manner than this.

There is no debate, there's you saying completely contradictory things in different posts and people calling you out on the inconsistencies and your unreasonable behaviour when you cal the call centre.

[RichardCoulter]

Originally Posted by Russ

And of course ensuring the staff member was 'reprimanded'.

As previously stated, I view reprimand as a very negative word. I believe that steps have now been taken that will benefit everybody, including the young man from VM.

Originally Posted by martyh

I, and i'm sure many other members could spend a small amount of time tearing this post apart and revealing it for the hogwash it is but to be frank i can't be arsed and it will serve no purpose because you will just repeat more nonsense .
Maggies right nothing new added ,the customer got his new remote time to move on .

In the meantime before you start another pointless thread i suggest you re-read what you posted here and in another thread you started from your hospital bed ,then you may realise why people think you make stuff up

As previously advised, if this subject is not to your taste, or you are tired, you are not obliged to participate in this debate.

Originally Posted by Russ

I would expect you to say that. However I would not expect you be completely objective and fair in your assessment.



No need, the call WOULD have been recorded as there would need to be a paper trail for the £10. However if you mean whether an audio recording of the call was made, this point is moot as nobody on their forum would have access to it. Or at least would be able to make any comment about what was said on the call.

The offer of a £10 goodwill payment was not made during the call to mainstream CS.

Again, what you say is true, but it's not clear what point you are trying to make or why

I do hope that we are not going down the road again where petty requests for proof are to be asked of contributors- I thought we'd moved on from that.

Originally Posted by RichardCoulter

You should be able to express yourself without rudeness.

you make it so hard

You have already been asked to explain this earlier in the thread as it simply makes no sense at all.

that is your posts he quoted so it is you that is making no sense and contradicting your own posts


and i echo Andy m's sentiment

[RichardCoulter]

Originally Posted by dilligaf1701

You have not managed to be civil yet, why are you expecting others to do so wehen you don't?

Nonsense, it is you, again, that is entering threads with the sole intention of stirring things up and causing bad feeling.

One example is your repeated childish use of "Richy" to address me. You are being deliberately vexatious as you have previously been categorically told that you should use "Richard" or "Mr Coulter".

Originally Posted by weegiegeek

There is no debate, there's you saying completely contradictory things in different posts and people calling you out on the inconsistencies and your unreasonable behaviour when you cal the call centre.

Do you have any examples of these alleged contradictions and inconsistencies?