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Always worth checking it is actually locked in the first place.
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"Just because someone's a member of an ethnic minority doesn't mean they're not a nasty small-minded little jerk."
— Terry Pratchett - Feet of Clay
Yes, I've heard some are not but all the Virgin phones we've ever bought have been locked. For this reason we've also bought several unlocked phones from CPW to use on VM knowing that if we want to change networks there'll be no fee.
Virgin require you to register the device you wish to unlock with them before they carry out the service. You will also need to pay all charges owing on the account before they can unlock your phone. and it will cost £15 to unlock it.
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