14-02-2013, 01:01
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#1
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cf.mega poster
Join Date: Jan 2010
Location: Edinburgh
Services: SKY Family, SKY Broadband Unlimited, YouView, Netflix, Amazon Instant Video, Boxnation
Posts: 5,137
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SKY love feedback
Been up and running with SKY now for almost 1 month and have noticed they really love feedback.
Since joining I've been asked to provide SKY customer feedback, feedback via SKY Lounge Lab and feedback via IPSOS.
It's interesting the type of questions they ask about the service they provide compared to my previous provider. I was also asked questions about TiVo compared to SKY+
I really get the sense more products and innovations are on the horizon from SKY.
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14-02-2013, 01:08
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#2
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cf.mega poster
Join Date: Mar 2010
Posts: 12,313
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Re: SKY love feedback
Trust me there's more too come 
How did you learn about Sky Loungelab ?
I've been a member for a while it gives you a great insight and the option to voice your opinions.
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14-02-2013, 20:04
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#3
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cf.mega poster
Join Date: Jan 2010
Location: Edinburgh
Services: SKY Family, SKY Broadband Unlimited, YouView, Netflix, Amazon Instant Video, Boxnation
Posts: 5,137
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Re: SKY love feedback
Just had SKY marketing call me on the back of recent feedback.
They noted I listed SKY HD and the selection of channels as one of my reasons for joining SKY. They offered me a 50% rebate on the HD charge for 1 year. I advised I'm already getting HD for half price. They offered me HD for £2 per month. Snapped it up straight away. That's just saved me another £36 over the next 12 months.
I asked why I was getting the offer. They advised because they value my customer and feedback.
It pays to engage 
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14-02-2013, 20:06
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#4
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Guest
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Re: SKY love feedback
This is just depressing.
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14-02-2013, 20:09
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#5
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,657
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Re: SKY love feedback
Quote:
Originally Posted by Chad
Just had SKY marketing call me on the back of recent feedback.
They noted I listed SKY HD and the selection of channels as one of my reasons for joining SKY. They offered me a 50% rebate on the HD charge for 1 year. I advised I'm already getting HD for half price. They offered me HD for £2 per month. Snapped it up straight away. That's just saved me another £36 over the next 12 months.
I asked why I was getting the offer. They advised because they value my customer and feedback.
It pays to engage |
Indeed it does but its so nice to see such revered members becoming such real luvvies. 
__________________
“The only lesson you can learn from history is that it repeats itself”
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14-02-2013, 20:28
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#6
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cf.mega poster
Join Date: Jan 2010
Location: Edinburgh
Services: SKY Family, SKY Broadband Unlimited, YouView, Netflix, Amazon Instant Video, Boxnation
Posts: 5,137
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Re: SKY love feedback
Quote:
Originally Posted by denphone
Indeed it does but its so nice to see such revered members becoming such real luvvies. |
It's Valentine's Day. Love is in the air
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14-02-2013, 23:13
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#7
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 68
Services: Premiere Collection
Posts: 43,793
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Re: SKY love feedback
It's good to see this happening - I just wish more companies would do it.
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