100M Internet connection from modem only can anyone help!!

Ukf@ce · 29-12-2012, 11:06

Hi all, basically my router started playing up (tplink wr1043nd) so with it still been just under 12months old I ordered a replacement.

In the meantime I also ordered a linksys 6500 as I thought I would use this instead & could keep the tplink as a backup if anything happened.

A couple of days later linksys turned up so I followed instructions & tried to get it to work but no joy. In the meantime the tplink also arrived so gave that ago and still no joy.

What I can't understand is if I connect Ethernet direct to modem & plug straight into my laptop internet works. Am I missing something?

Any help will be much appreciated.

Sephiroth · 29-12-2012, 11:15

"No joy" doesn't tell us what you see on your laptop screen. Usually when this happens, there's a sequence you need to follow so that the SH detatched itself from your PC. Also you'd want your PC NIC to be set up to do everything automatically (if it doesn't do so already), particularly DHCP.

Then:

. Turn off the SH
. Turn off your router (which should have been configured for Cable)
. Connect the router to the modem mode SH
. Turn on your router
. Turn on your SH
. Wait till it's all connected (blue light on SH, Internet light on Router)
. Connect your laptop to the router
. If necessary use REPAIR CONNECTION to get it going

Let us know

Ukf@ce · 29-12-2012, 11:24

Hi Seph by SH I gather you mean super hub? I haven't got one of those I've got the original modem which also came with the d-link 615. I tried using the d-link but soon as I powered it up the light went amber then died & no lights.

I have just spoken to cs & they are going to send me a SH. Which will be here hopefully next week.

setch · 29-12-2012, 12:20

Hi UKf@ce, I believe that you will need to clone your PC's MAC address onto the new Linksys. Connect it all up and then got to the Linksys browser interface, find the bit for cloning the PC MAC and see if that fixes your issue.

Setch

qasdfdsaq · 29-12-2012, 13:25

Quote:

Originally Posted by setch

Hi UKf@ce, I believe that you will need to clone your PC's MAC address onto the new Linksys.

No you don't, unless you want to keep the same IP, which isn't guaranteed anyway.

As Seph says, modem needs to be rebooted.

Ukf@ce · 29-12-2012, 14:08

Ok, I've tried connecting the linksys again but windows is telling me that I don't have a valid ip configuration. I've reset & powered down the modem but still no luck.

Or & one other thing, when I spoke to cs to order a SH they gave me a number to call once I received it. Said it was needed so I could get it working.?

adduxi · 29-12-2012, 15:27

Yes, you need to call so they can activate the SH on the network. VM will not allow any kit on the cable network without their permission, hence the phone call.

What model of modem do you have and what lights are showing on the modem and router.?
Can you find out what IP address your laptop is getting when it is plugged in.
Are you using proper Cat 5 cables?

Ukf@ce · 29-12-2012, 16:41

Right I've tried everything I can think of & only way I can connect is direct from modem to laptop. Thanks for all the advice posted on here it's been appreciated.

I think I'll just have to wait till I receive my new SH then hopefully things will be back to normal.

Qtx · 29-12-2012, 17:25

If your other machines connected over wireless before, they will not automatically see the replacement router. You will have to manually search for the wireless network on each machine and connect it.

If they were hard wired with ethernet to the router, then the order you turn on the modem and router can sometimes make a difference.

setch · 29-12-2012, 17:27

Quote:

Originally Posted by qasdfdsaq

No you don't, unless you want to keep the same IP, which isn't guaranteed anyway.

As Seph says, modem needs to be rebooted.

Interesting, because after I upgraded my router from a Linksys to a Belkin, I could not get an internet connection unless I connected directly to the PC. It was only after I cloned the PCs MAC to the Belkin that the everything worked as expected. Maybe it was a fluke, who knows.

Qtx · 29-12-2012, 17:35

Quote:

Originally Posted by setch

Interesting, because after I upgraded my router from a Linksys to a Belkin, I could not get an internet connection unless I connected directly to the PC. It was only after I cloned the PCs MAC to the Belkin that the everything worked as expected. Maybe it was a fluke, who knows.

Usually that is the case until the modem is rebooted. The reason I assume is that the modem has the MAC address saved in a table in memory for routing reasons or whatever. A cable modem reboot clears that.

My pc has 2 network cards in it and if I moved stuff around and plugged the old modem into the wrong port, it wouldn't work even after configuring windows correctly and rebooting the pc etc. So that is how I worked out the modem stores the MAC address in memory. Rebooting the modem obviously solved the issue back then.

General Maximus · 29-12-2012, 17:57

Quote:

Originally Posted by Ukf@ce

Ok, I've tried connecting the linksys again but windows is telling me that I don't have a valid ip configuration. I've reset & powered down the modem but still no luck.

Or & one other thing, when I spoke to cs to order a SH they gave me a number to call once I received it. Said it was needed so I could get it working.?

Your modem should be comnected to the blue port (WAN) on the linksys and then your pc/laptop/whatever connects to one of the other 4 lan ports. You should turn everything off, power on the modem first and wait for all the lights to stop flashing and go solid, then do the same for your router and then turn your pc on. Go to http://192.168.1.1 which is the address on your linksys router and you can set stuff up from there such as dhcp (which is what you want to be looking at for your windows problem), wireless network and passwords etc, port forwarding etc.

I'll warn you now if you ring VM up when you get the shub they'll expect you to use it in router mode which is not what you want to do. Get it activated, let it download the latest firmware and then go to http://192.168.0.1 (shub's address) and click the modem mode button.

One of the many joys of using your linksys router will be putting some static entries in for dns servers which want to be 8.8.8.8 and 8.8.4.4 (google's). VM's will then go into 3rd position as a backup.

Sephiroth · 29-12-2012, 18:47

Spot on, Mon General. And the sequencing in my earlier post is what is needed for the SH to engae with the Linksys.

General Maximus · 29-12-2012, 19:41

Ya. Let's hope he heeds our words of wisdom and gets it sorted.

Ukf@ce · 29-12-2012, 20:13

I'll keep you posted of the outcome. I've tried suggestions posted but still get the same outcome.

Kit that i'm using is VMNG300 modem which works when wired direct to devices which is a HTPC running Windows 7 & a MBP laptop running Snow Leopard. I've tried installing the linksys on both machines but I can't even get past the installation cd as it says it cannot find the router!!

Calling it a day now but might have another go tomorrow. Don't know what else I can do different though.