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problems adding extra number to existing VM account
Would like to know if anyone on CF has had a similar problem with VM. Have got ALL services with Virgin - tv - landline phone -bb and mobile. Up until recently have been fairly happy with them .HOWEVER - six weeks ago I added a phone for my son onto my mobile account on the SIM only £12 per mnth for 1200 mins deal - and that where the trouble started. Six weeks later and his phone is shown as suspended on their records and NO ONE seems capable of adding the bundle to his phone. I've had loads of promises from C.S. staff - managers (I think I'm on first name terms with most of them) and it's been handed over to IT dept no less than 4 times !! but no one seems able to sort this out and provide me with the bundle I signed up for. ANYONE OUT THERE HAD SIMILAR PROBLEM ???
Pandora
Services: 350Mb (Hub 3) | TV: 2x TiVo on XL | Phone
Posts: 1,051
Re: problems adding extra number to existing VM account
I tried to add another mobile £5 deal on my account today for my Dad.
But was told they would have to remove my mobile broadband account as it was cancelled, before they could add it. She then can back saying they having system problems.
So ended up putting it my Mum name.
I did this around 9/10am today (Saturday)
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problems adding extra number to existing VM account
