Superhub Deja Vu. But it took years to get here again.

snazzy · 01-12-2012, 21:54

Well here we are yet again with dreadful, painful useless broadband from Virgin. The last time it was this bad was when I went from 512k to 2mb. Now we are meant to be going from 10mb to 30mb. I got told all the same old lies I was told years ago. For example, your equipment is faulty and needs replacing. As much as I seriously did not want a Super hub, they convinced me my modem was busted and this would fix it. Well it didn't and web pages still don't load and everything just seems to get stuck. Ping test 10ms download speed 9.97, upload speed .99. So that all seems good, only it's very clearly not.

Got through to Indian tech again and basically told them that the damn super hub didn't help as I said it wouldn't. They put me through to some UK tech who swore blind that I am not over subscribed and only running at 25% utilisation, or what ever. No network faults. Some 80%+ spikes in the week, but nothing shows up of note. I am now being monitored for the week to see what's going on.

I've been with cable since it's inception many years ago and it does go up and down in quality, it's just the nonsense they come out with that annoys me so much. 18 months it took last time before it suddenly went right, and that was after many people told me it was not a utilisation issue and they swapped my gear. In the end they owned up and said it was indeed over subscribed. DeJa Vu me thinks.

Question is what can be done? I can't just have all my gear ripped out and tell them to keep it. I have Phone, TV, Broadband and at one time Mobile with these people, it's a major cost to move it all to elsewhere.

thenry · 01-12-2012, 21:58

set up a ping monitor > http://www.thinkbroadband.com/ping

enable ping response within your SHs advance settings.

share live graph

snazzy · 01-12-2012, 22:05

Okay tanks. Just had a view of old posts. It was 2007 on 4mb BB it was last bad. Maybe that's when it was doubled from 2mb to 4mb.

Sephiroth · 01-12-2012, 22:11

... and your modem stats.

snazzy · 01-12-2012, 22:20

I'm wired into the hub what stats do u want? isn't there stuff that I shouldn't post mac addresses or something?

---------- Post added at 22:20 ---------- Previous post was at 22:18 ----------

Quote:

Originally Posted by thenry

set up a ping monitor > http://www.thinkbroadband.com/ping

enable ping response within your SHs advance settings.

share live graph

Enable ping under DIAGNOSTICS?

thenry · 01-12-2012, 22:21

Quote:

Originally Posted by snazzy

I'm wired into the hub what stats do u want? isn't there stuff that I shouldn't post mac addresses or something?

http://192.168.100.1/VmRouterStatus_downstream.asp

and

http://192.168.100.1/VmRouterStatus_upstream.asp

Quote:

Originally Posted by snazzy

Enable ping under DIAGNOSTICS?

no TOOLS > PING right down the bottom. or just open this http://192.168.100.1/VmRgPing.asp

tick WAN Ping Respond Respond to ICMP echo requests sent to WAN IP and apply

snazzy · 01-12-2012, 22:29

Unfortunately none of the links do anything. The connection to the server was reset while the page was loading.

I can't see anything for tools in any of the tabs. Maybe it's the latest firmware or something, but I can't find it.

thenry · 01-12-2012, 22:40

for power level stats

Quote:

Advanced Settings > Device Management > Network Status

copy and paste everything Downstream Channels and Upstream Channels

Enable Ping

Quote:

Advanced Settings > Tools > Ping

tick WAN Ping Respond Respond to ICMP echo requests sent to WAN IP then Apply

---------- Post added at 22:40 ---------- Previous post was at 22:37 ----------

for your ping monitor

Quote:

http://www.thinkbroadband.com/ping/monitors.html

click on Share Live Graph then Generate

and then copy and paste everything in the box labelled

Small Graph (500x219 px) - BBCode (for forums; not yet supported on thinkbroadband forums)

djmagnifique · 01-12-2012, 22:43

All of thenry's links work for me. just thought i'd give them a test to make sure they are ok. The links should bring up your own superhub stats. If not try putting http://192.168.0.1/ into your browser and press enter. you should see a button in the top right corner that will tale you to your superhub stats page.

snazzy · 01-12-2012, 22:48

MMM, it's like we are looking at different HUBS, I can't see what you are trying to show me. Maybe I'm just being thick. Wouldn't be the first time. The only setting I have in advanced are.

thenry · 01-12-2012, 22:52

Click on DMZ Host under Advanced to enable Ping.

and click on Connection under Maintenance for your connection stats. i can't remember if the MAC addys in there but if it is then remove the MAC addy, serial number, IP before posting the copy/pasted log.

snazzy · 01-12-2012, 22:58

This is all going over my head. Just something I've never had to get into. The only thing in DMZ is...

Respond to Ping on WAN Port
DMZ Address
192.168.0 .
MTU Size (256-1500 octets, 0 = use default)

It's like we are looking at very different hubs. The links didn't work for me, but did for someone else. Tabs are not here but are for someone else. It's gonna be very long winded. Tech said all my voltages checked out, and so on.

thenry · 01-12-2012, 22:59

Respond to Ping on WAN Port - tick and apply

snazzy · 01-12-2012, 23:00

Yeah, it was already ticked

thenry · 01-12-2012, 23:04

Quote:

Originally Posted by snazzy

Yeah, it was already ticked

ok good so your ping monitors fine then.

now click on Connection under Maintenance for your connection stats. i can't remember if the MAC addys in there but if it is then remove the MAC addy, serial number, IP before posting everything.