The price of your Virgin Media service is going up

[BenMcr]

Originally Posted by dave.m

If you've already paid your line rental upfront (saver option) can they legally ask for more during the 12 months ? Surely any line rental increase should apply after that period.

Why does nobody read the website VM suggest?

http://my.virginmedia.com/customer-n...-an-offer.html

If you have opted into our Line Rental Saver product your price change includes a line rental increase of £1.09. However, you will not receive the line rental increase until the end of the 12-month Line Rental Saver offer period. This date can be found on your bill.

If you choose to take up Line Rental Saver for a further 12 months then you will continue to make savings.

[dave.m]

My increase is £2.84. I have 60mb BB and Basic phone (with a tickle). If the above is correct the £2.84 increase would just be for BB, sound about right ?

[carlwaring]

They can (and will) put the monthly line rental up, but as you have paid it already (in one lump sum) then that's it.

[BenMcr]

Originally Posted by dave.m

My increase is £2.84. I have 60mb BB and Basic phone (with a tickle). If the above is correct the £2.84 increase would just be for BB, sound about right ?

No, why would you think that?

[dave.m]

However, you will not receive the line rental increase until the end of the 12-month Line Rental Saver offer period.

I only have two services, basic phone and BB. With line rental paid up until late next year that only leaves BB as a possible source for the increase - yes/no ?

[Digi Tel]

Originally Posted by rovert

a promotional offer running to May 1914.

Smart move, we are due to declare war on Germany by August of that year!

---------- Post added at 21:56 ---------- Previous post was at 21:48 ----------

Originally Posted by dave.m

My increase is £2.84. I have 60mb BB and Basic phone (with a tickle). If the above is correct the £2.84 increase would just be for BB, sound about right ?

I think what Ben is saying is that the £2.84 is for your bundle. Because you have payed your line rental upfront your increase will be £1.75, reverting to £2.84 when and if you return to paying monthly for line rental.

[dave.m]

Originally Posted by Digi Tel

I think what Ben is saying is that the £2.84 is for your bundle. Because you have payed your line rental upfront your increase will be £1.75, reverting to £2.84 when and if you return to paying monthly for line rental.

Makes sense now. The letter just mentions a bill increase, it could have added this won't affect any prepaid items.

Thanks for clearing that up Digi Tel.

[BenMcr]

Originally Posted by dave.m

Makes sense now. The letter just mentions a bill increase, it could have added this won't affect any prepaid items.

It says this on the back on the letter:

Things to note.
*If you are on a promotional offer we will honour it. Some of your increase may therefore happen at the end of your promotional offer. Visit virginmedia.com/changes to find out more.

^If you are one of the thousands of customers that have Line Rental Saver you will continue to benefit from this fantastic offer. Visit virginmedia.com/changes to find out more.

[iateallthepies]

Unbelievable.

Just had a call for me to stay.

I can not believe the lies this company will spill out.

Apparently the reason why my internet kept breaking down was because I was using it alot!!!

Obviously not due to the fact that the AMP in the cabinet was broken or alot of the cabinets in the area have doors wide open and nodes sat there with car damage etc...

Pretty much confirmed leaving is the best thing...

[carlwaring]

I'm pretty sure Sky has some stupid CS reps too. As do other companies probably. But I don't think that's a good enough reason to leave VM. I assume there are other reasons you're thinking of; and I'm sure I can think of one

[Kymmy]

Off topic post deleted

If you have a problem with a post and it breaks the rules then please report the post

[AdamD]

What with constant youtube buffering issues, hell, buffering issues on a number of video sites, I'm gonna use this price increase to cancel my vm service, it's just not worth the money.

Given that Fibre is due here in a month, I'd rather pay for that.

[AdamD]

Cancellation submitted.

Wow, they do say some odd things to try and get you to stay

When I said I was switching to Bt or Sky Fibre, the lady said I wouldn't get anywhere near the upload speeds that Virgin offered, because it "still comes down the phone line", where as the virgin media service is "completely fibre optic"

When I said we live close to the cabinet, so should get near the top end of the 80mb down, 20mb up speed, she said she'd never heard anyone or any product that would come even close to it.

Went on to say, even with the "fibre boost" on my "phone line", I still wouldn't get the speeds that I quoted

.....lol

[Dave42]

still no letter here

[BenMcr]

Originally Posted by Dave42

still no letter here

Communications are going out until the 17th of December