SD : TV price rises

[Chad]

How long will it be until everyone has been notified of their price increases? I think Virgin started to communicate the new prices to their customers roughly 2 weeks ago. Nobody I know has received confirmation as of yet. Do Virgin update customers on an area to area basis?

[grahamf]

Originally Posted by Chad

How long will it be until everyone has been notified of their price increases? I think Virgin started to communicate the new prices to their customers roughly 2 weeks ago. Nobody I know has received confirmation as of yet. Do Virgin update customers on an area to area basis?

They will do it by bill cycle to help stagger the customer service impact. I'm sure I read somewhere everyone should be told by the 30th.

[spiderplant]

The last letters should be sent by 17th December (to arrive by the end of December allowing for Christmas postal delays)

[denphone]

Originally Posted by spiderplant

The last letters should be sent by 17th December (to arrive by the end of December allowing for Christmas postal delays)

Have they sent out the Christmas cards yet for all its customers.

[RobboEdin]

Do we know when the website and the bundle builder will reflect the new pricing?

Those would be useful tools for those concerned with some sort of idea of which services are going up by how much.

[Chad]

Originally Posted by RobboEdin

Do we know when the website and the bundle builder will reflect the new pricing?

Those would be useful tools for those concerned with some sort of idea of which services are going up by how much.

I agree that would be helpful for people who may not be able to afford their new bundle.

If you change your bundle, because you can't afford the price increase, will Virgin re-contract you for a further 12 to 18 months? So say your current contract expires in July 2013 but you don't want to be tied to the new bundle price between February and then, will Virgin allow you to make changes and your package and it will still expire in July as originally scheduled?

[BenMcr]

Originally Posted by RobboEdin

Do we know when the website and the bundle builder will reflect the new pricing?

Those would be useful tools for those concerned with some sort of idea of which services are going up by how much.

It should be from this Friday that the new prices are the ones advertised, and quoted when making changes

---------- Post added at 14:23 ---------- Previous post was at 14:22 ----------

Originally Posted by Chad

If you change your bundle, because you can't afford the price increase, will Virgin re-contract you for a further 12 to 18 months? So say your current contract expires in July 2013 but you don't want to be tied to the new bundle price between February and then, will Virgin allow you to make changes and your package and it will still expire in July as originally scheduled?

You can make changes, however some new bundles may recontract and some won't

Obviously you should be advised of those that do, before you make a change

[montehampster]

"You can make changes, however some new bundles may recontract and some won't"

I really cannot understand why VM pricing has to be so difficult. Surely it cannot be difficult to have say: -

Broadband M = £x
Broadband L = £y
Broadband XL = £z

Phone & TV priced similarly with a discount for 2 services and a bigger discount for 3 services. Add additional loyalty discount for time you have been a customer and/or length of contract etc but clearly displayed.

I know there will be additional charges I.E. Tivo, call display etc but again surely in the digital age it can't be that difficult to let customers know exactly what they are paying for and how much it is to add or subtract from their package without recourse to a phone call to India?

I do think that a lack of transparency in pricing is a real disincentive for many.

[passingbat]

Originally Posted by montehampster

"You can make changes, however some new bundles may recontract and some won't"

I really cannot understand why VM pricing has to be so difficult. Surely it cannot be difficult to have say: -

Broadband M = £x
Broadband L = £y
Broadband XL = £z

Phone & TV priced similarly with a discount for 2 services and a bigger discount for 3 services. Add additional loyalty discount for time you have been a customer and/or length of contract etc but clearly displayed.

I know there will be additional charges I.E. Tivo, call display etc but again surely in the digital age it can't be that difficult to let customers know exactly what they are paying for and how much it is to add or subtract from their package without recourse to a phone call to India?

I do think that a lack of transparency in pricing is a real disincentive for many.

Spot on.

[carlwaring]

I'm getting that Dave Ja Vu again

[denphone]

Well if we got clear pricing from these companies then l am sure many customers would be much much happier but the trouble is many of these companies on purpose make their pricing structure as difficult as possible to baffle and confuse us and transparency is the last thing they are interested in l am afraid.

[gadge]

Originally Posted by denphone

Well if we got clear pricing from these companies then l am sure many customers would be much much happier but the trouble is many of these companies on purpose make their pricing structure as difficult as possible to baffle and confuse us and transparency is the last thing they are interested in l am afraid.

Very true im still waiting for my letter with baited breath what are we getting in return? like where are the itv hd channels?the darts are back on friday itv 4 in fuzzy vision again.

[BenMcr]

Originally Posted by gadge

like where are the itv hd channels?

You mean the ones ITV say are Sky exclusive?

[gadge]

Originally Posted by BenMcr

You mean the ones ITV say are Sky exclusive?

Yea which i don't believe for a minute.

[carlwaring]

[QUOTE=denphone;35502517]Well if we got clear pricing from these companies then l am sure many customers would be much much happier...[/
We used to have (IMO) clearer bills but they changed them due to customer pressure. What makes you think they're going to change them back*?

* Though if you're getting a petition together I'll happily sign it; for all the good it will do