SD : TV price rises

[BenMcr]

Well a bill that has the individual prices for each service and then a bundle discount should allow a customer to mentally remove the discount and then know what it would cost them if they wanted to drop a service

No, it wouldn't, because there is no indication of what part of the discount applies to which service. You would have to speak to Virgin Media to find out.

Also with the current Collections and deals offered by Customer Relations there is no discount split between services - the adjustments are there to take the whole set of services to a set price.

Originally Posted by andy_m

but I don't need to be accused of having an "I'm alright, Jack " attitude for expressing my disappointment that Virgin are incapable of providing the sort of information that everyone of their competitors manages.

That wasn't what I was saying. You complained that VM changed the bills to something others may like and you don't, rather than keeping it as something you like but others don't.

[denphone]

l have just had a email explaining the forthcoming price rises and how much it will go up by and it is going up by £4.59 on the 1st of February so in the 10 months going backwards from next february my bill will have gone up by a massive £11.00.

[Dave42]

Originally Posted by denphone

l have just had a email explaining the forthcoming price rises and how much it will go up by and it is going up by £4.59 on the 1st of February so in the 10 months going backwards from next february my bill will have gone up by a massive £11.00.

had no word here yet but looks like be leaving and just having vm bb here

[jodash]

Im away to sky taking all my services there after 11 years of Virgin (so they told me) not sure if that included Telewest or not!,retentions tried to keep me as they "value your custom"but after 30 mins said no im away to sky ("and all it's faults") VM then told me I would be charged £11.00 for terminating my contract early (on a 30 day rolling contract)
oh um

[BenMcr]

Originally Posted by jodash

VM then told me I would be charged £11.00 for terminating my contract early (on a 30 day rolling contract)
oh um

That would only happen if you wanted to disconnect earlier than the 30 days notice that's required even if you are cancelling under the price change clause.

[jodash]

Originally Posted by BenMcr

That would only happen if you wanted to disconnect earlier than the 30 days notice that's required even if you are cancelling under the price change clause.

thanks Ben and that was after she spent about 40 mins trying to persuade me to stay,

[andy_m]

Originally Posted by BenMcr

No, it wouldn't...

I didn't say it would, I said it should. I don't know why you're defending this, Ben. The prices on the website bear no relation to what customers actually pay, people are having price increases but have no idea what services they relate to so have no idea what they're actually getting for their extra money or what they're paying it for (whilst both Sky and Bt are able to produce a breakdown), and the billing system only works in either "so vague nobody has a clue" or "so much detail it results in complaints" mode. You must surely be the only person here who thinks that sounds reasonable.

[BenMcr]

Originally Posted by andy_m

I don't know why you're defending this, Ben. The prices on the website bear no relation to what customers actually pay, people are having price increases but have no idea what services they relate to so have no idea what they're actually getting for their extra money or what they're paying it for (whilst both Sky and Bt are able to produce a breakdown), and the billing system only works in either "so vague nobody has a clue" or "so much detail it results in complaints" mode. You must surely be the only person here who thinks that sounds reasonable.

I'm not going to go into this for the 5th or 20th or whatever the number of times we've gone over the same ground

You have one view, I have another - I think we should leave it at that

[geordiechris]

Originally Posted by BenMcr

I'm not going to go into this for the 5th or 20th or whatever the number of times we've gone over the same ground

You have one view, I have another - I think we should leave it at that

A typical Virgin Media stance on what customers REALLY want.......I rest my case...

[Peter_]

Originally Posted by geordiechris

A typical Virgin Media stance on what customers REALLY want.......I rest my case...

Actually they are no different to ant other media company with the way they set out prices if you can show that to be wrong do provide proof as oddly it is typical of any similar company.

[Chad]

Originally Posted by Peter_

Actually they are no different to ant other media company with the way they set out prices if you can show that to be wrong do provide proof as oddly it is typical of any similar company.

Yes however we are Virgin customers, and this is a Virgin minded forum. I don't care about other providers, I care about the company I pay my money to. Just because others do it, doesn't mean Virgin should follow suit. Customers are giving Virgin valuable feedback here. It's up to Virgin whether they listen to their customers or not.

[carlwaring]

Originally Posted by Chad

Yes however we are Virgin customers, and this is a Virgin minded forum. I don't care about other providers, I care about the company I pay my money to. Just because others do it, doesn't mean Virgin should follow suit. Customers are giving Virgin valuable feedback here. It's up to Virgin whether they listen to their customers or not.

Yes. A small minority of customers. Whereas they own general research, from sending out links to surveys (probably to a larger number of customers) and, I assume, comments received by their CS reps, have told them something different.

But you are right in that there is a precedent for them acting on the wishes of a small but vocal minority (Reminders).

I preferred the old layout, but if more people want the new one then so be it. It's not all about just what I want

You can see why I'm on the fence here, right?

[Peter_]

Originally Posted by Chad

Yes however we are Virgin customers, and this is a Virgin minded forum. I don't care about other providers, I care about the company I pay my money to. Just because others do it, doesn't mean Virgin should follow suit. Customers are giving Virgin valuable feedback here. It's up to Virgin whether they listen to their customers or not.

You are also aware that this is not an official Virgin Media forum and therefore Virgin Media are not going to take any notice of what goes on here as the is no official representation of the company here in any capacity.

If you want to complain on a Virgin Media forum then do so HERE

Also remember not everyone who posts on this forum or even this thread is a Virgin Media customer so my comment above is right and points out the is little or no difference between similar media companies as all will and do follow suit.

[tucker61]

On triple xl. Pay approx £56 per month. Just got letter for price increase of £5.34 per month. Might be time to reduce my services down.

[denphone]

Originally Posted by tucker61

On triple xl. Pay approx £56 per month. Just got letter for price increase of £5.34 per month. Might be time to reduce my services down.

That is indeed a shocking increase of around 10% on your current bill and to many of us that is quite unacceptable.