SD : TV price rises

[Gavin-D]

A detailed breakdown of the price rises is below



If a customer is on a promotional offer, for example as six months half price, VM will honour it price changes would apply at the end of the promo period

[passingbat]

Originally Posted by BenMcr

We shall have to agree to disagree on that - I see no value in showing a discount that isn't one, nor showing prices that aren't actually what you are charged.

I have a non standard bundle. How do I know which components have been increased and by how much? If I had a standard collection, then fair enough; I could just go to the website and see what the current price is. But, as Collections were introduced not that long ago, I would have thought there were more people on non standard bundles than Colletions.

[paultrademark]

Yet some of the price increases don't match those listed, so there must be a method VM are working out peoples increases who aren't on their standard bundles. They need to make it clear and concise or I can see them getting a roasting for this one.

[BenMcr]

Originally Posted by Gavin-D

A detailed breakdown of the price rises is below



If a customer is on a promotional offer, for example as six months half price, VM will honour it price changes would apply at the end of the promo period

That's wrong for the VIP Collection change. The old one is going up to £96.75 + line rental

The current VIP Collection includes Talk Unlimited Extra and is the £99 + line rental price. For the current VIP Collection only the line rental is changing

[passingbat]

Originally Posted by Gavin-D

A detailed breakdown of the price rises is below



If a customer is on a promotional offer, for example as six months half price, VM will honour it price changes would apply at the end of the promo period

Originally Posted by passingbat

But, as Collections were introduced not that long ago, I would have thought there were more people on non standard bundles than Colletions.

So how do we, not on Collections find out a reference price point, to know what components have made up the increase?

[BenMcr]

Originally Posted by passingbat

I have a non standard bundle. How do I know which components have been increased and by how much? If I had a standard collection, then fair enough; I could just go to the website and see what the current price is. But, as Collections were introduced not that long ago, I would have thought there were more people on non standard bundles than Colletions.

Yes, but what I'm trying to explain is that the breakdown was published and you said 'oh I don't like the increase to TV XL, I'll reduce it' the only way you will know what the new price will be is talking to VM - because the pricing struture is different.

So the breakdown for the increase won't give you any information that is useful.

[paultrademark]

Are we able to phone and ask what our increase will be? Will CS be able to tell, or do we need to wait on the letter/email?

Or can you work it out from this

Billing period:
02 Nov - 01 Dec

Owed from last bill £0.00

Your package £70.90

Other fees, charges & credits CR £3.00

Usage charges Total £3.14

Amount due £71.04

These charges are for the period: 2 November - 1 December

Bundle Charges
Talk Weekends Free Voicemail TV Size: X L 2 ADD Set Top Box(es) TiVo Monthly Fee TiVo Monthly Fee Extra Set Top Box Discount Broadband XL (Up To 60mb) Loyalty Customer
Bundle Charges total £59.00

Promotional offer(s)
You'Re Receiving A £2 Loyalty Discount If You Change Your Package You May Lose This Discount Which Will End 19-FEB-14
Promotional offer(s)CR £2.00

Phone line rental
Line Rental
Phone line rental total £13.90

Your package total £70.90

Other fees, charges & credits

One-off charges & credits Date Amount
Goodwill Gesture 2 October CR £3.00
One-off charges & credits total CR £3.00
Other fees, charges & credits total CR £3.00

[BenMcr]

Originally Posted by paultrademark

Are we able to phone and ask what our increase will be? Will CS be able to tell, or do we need to wait on the letter/email?

Ok, say you get a breakdown from Customer Services, what would you do with the information?

[passingbat]

Originally Posted by BenMcr

So the breakdown for the increase won't give you any information that is useful.

That is why VM need to publish individual prices for services and the discount that can be gained when bundling various services (and levels of) together.

They've had to work it out themselves to come up with our individual prices, so they should make that breakdown and calculation available to the customer.

[paultrademark]

Originally Posted by BenMcr

Ok, say you get a breakdown from Customer Services, what would you do with the information?

Use it to see how much they are fleecing me for every month compared to their rivals who may offer better prices.

I like to see where my money goes

[BenMcr]

Originally Posted by passingbat

That is why VM need to publish individual prices for services and the discount that can be gained when bundling various services (and levels of) together.

They've had to work it out themselves to come up with our individual prices, so they should make that breakdown and calculation available to the customer.

We've gone over this as well, it's not simple job to change the system so that's possible

[paultrademark]

Originally Posted by passingbat

That is why VM need to publish individual prices for services and the discount that can be gained when bundling various services (and levels of) together.

They've had to work it out themselves to come up with our individual prices, so they should make that breakdown and calculation available to the customer.

Spot on, not entirely sure of the legality of increasing prices which vary so much but don't give you a breakdown.

What if a breakdown was needed for tax/vat purposes?

[BenMcr]

Originally Posted by paultrademark

Use it to see how much they are fleecing me for every month compared to their rivals who may offer better prices.

I like to see where my money goes

However the price increases wouldn't do that - because the services are bundled together, then there aren't individual prices, for instance, a Collection.

Knowing that TV XL went up by 'x' is irrelevent as the price of the Collection is only for those Collected services

[paultrademark]

Originally Posted by BenMcr

We've gone over this as well, it's not simple job to change the system so that's possible

So is it a system that is calculating all these varying price increases then? Or is it being done manually for people not on a static bundle/collection?

[BenMcr]

Originally Posted by paultrademark

What if a breakdown was needed for tax/vat purposes?

You can get a breakdown as VAT receipt, but that shows the system prices as shown on the old style bills - which are not what people actually get charged for each service.