SD : TV price rises

[Chad]

Originally Posted by BenMcr

The latest someone can cancel is 30 days from the bill that had the changes on it - that's always been the case

Thanks for that.

[ncfc1902]

Originally Posted by BenMcr

That's what I'm trying to tell you - they'd likely move you onto BB L if you removed services

Well I emailed VM and got this.....

"The monthly charge for Broadband size M only would be £23.00 and with
Telephone it would be £36.90."

So Virgin would charge me 50p a month more for M broadband than they advertised price for L broadband!

Also £36.90 for M broadband with a phone line!

An unbelievable £8.50 more than the price (on VM website) for L broadband and phone line.

[OLDGOLD]

Had my email today, telling me my increase will be £5.59 per month! I was expecting a couple of pounds, but not more than a fiver!!

And to rub salt in the very raw wound, they end the email with the paragraph

"And it's only going to get better.

We've got lots of exciting new services up our sleeve too - so your Virgin Media experience will just keep getting better. It's all part of our commitment to bringing you the most exciting entertainment and best value."

So more coming soon promises then...... that never materialise.

Looks like Sky may soon be gaining another customer.

[pk1]

Can I just get clarification on something?

When I receive the email, and I am not happy with the increase, I have 30 days to cancel any part of the Premiere package, even if my contract for TV does not end until April ?

Would only want to keep Phone & Broadband.

[denphone]

Originally Posted by OLDGOLD

Had my email today, telling me my increase will be £5.59 per month! I was expecting a couple of pounds, but not more than a fiver!!

And to rub salt in the very raw wound, they end the email with the paragraph

"And it's only going to get better.

We've got lots of exciting new services up our sleeve too - so your Virgin Media experience will just keep getting better. It's all part of our commitment to bringing you the most exciting entertainment and best value."

So more coming soon promises then...... that never materialise.

Looks like Sky may soon be gaining another customer.

Thats a utterly ridiculous price rise which is totally not justified to start off with then they vaguely as per usual say we have all these new things coming our way well we have heard that one before and how does that old saying go in that history repeats itself in that things are coming soon but how soon is the question?.

[BenMcr]

Originally Posted by ncfc1902

Well I emailed VM and got this.....

"The monthly charge for Broadband size M only would be £23.00 and with
Telephone it would be £36.90."

So Virgin would charge me 50p a month more for M broadband than they advertised price for L broadband!

Also £36.90 for M broadband with a phone line!

An unbelievable £8.50 more than the price (on VM website) for L broadband and phone line.

To be honest, that isn't what you'd get charged - as the price they are quoting is the system prices for BB M / BB M and phone - which goes back to my point as to why they are not shown on the bills anymore. So all whoever has emailed you had done is literally remove the cost of the TV and then the bundle adjustment from the prices and quoted you what is left.

If you did disconnect services through Customer Relations, you should be able to be put on the current pricing (including system adjustment) for those that remained

[carlwaring]

Originally Posted by OLDGOLD

So more coming soon promises then...... that never materialise.

To be fair, a lot do

And yes, >£5 is a huge increase!

---------- Post added at 10:16 ---------- Previous post was at 10:14 ----------

Originally Posted by BenMcr

To be honest, that isn't what you'd get charged...

Whilst that is, of course, good news, it does seem to be a stupid way of doing it; ie telling someone their price is going up by more than it actually may Surely there must be some way around it.

You mentioned previously that all these problems are due to legacy systems from when cable was all different franchises (or something like that anyway!) but now that they are all one company, would it really cost that much to get a new system that does what they want it to do. They could justify the cost by saying that it will allow them to be more transparent with their pricing and so possible retain more customers

[nodrogd]

Originally Posted by ncfc1902

Well I emailed VM and got this.....

"The monthly charge for Broadband size M only would be £23.00 and with
Telephone it would be £36.90."

This is still using current pricing, as the phone line rental will increase to £14.99 in February.

[BenMcr]

Originally Posted by carlwaring

Whilst that is, of course, good news, it does seem to be a stupid way of doing it; ie telling someone their price is going up by more than it actually may Surely there must be some way around it.

Unfortunately it's because whoever answered the email was being literal with what the system is saying. Customer Relations have systems that would give them the correct price after disconnection of services

would it really cost that much to get a new system that does what they want it to do.

Probably, as the system doesn't just handle the billing - it also makes the services work, so it's a bigger thing than just 'fixing' the pricing

Originally Posted by nodrogd

This is still using current pricing, as the phone line rental will increase to £14.99 in February.

Yes, but if you gave notice now, you would disconnect in December - so although the overall price is wrong, it would be correct for the line rental cost at the point of disconnection

[paultrademark]

Originally Posted by OLDGOLD

Had my email today, telling me my increase will be £5.59 per month!

That is ridiculous, an extra £67.08 per year!

What services do you have?

[sebastion]

No email for me....just a nice letter explaining my price rise of £4.09.

[carlwaring]

Originally Posted by BenMcr

Unfortunately it's because whoever answered the email was being literal with what the system is saying. Customer Relations have systems that would give them the correct price after disconnection of services.

I assumed these were 'form' emails and so it should be fairly easy to automatically calculate the correct price for each one?

[passingbat]

Originally Posted by ncfc1902

Well I emailed VM and got this.....

"The monthly charge for Broadband size M only would be £23.00 and with
Telephone it would be £36.90."

So Virgin would charge me 50p a month more for M broadband than they advertised price for L broadband!

Also £36.90 for M broadband with a phone line!

An unbelievable £8.50 more than the price (on VM website) for L broadband and phone line.

Originally Posted by BenMcr

To be honest, that isn't what you'd get charged

That is pathetic. You email VM for a price and they aren't capable of working out the right price? Unbelievable!

[BenMcr]

Originally Posted by carlwaring

I assumed these were 'form' emails and so it should be fairly easy to automatically calculate the correct price for each one?

Eh?

Originally Posted by passingbat

That is pathetic. You email VM for a price and they aren't capable of working out the right price? Unbelievable!

That I agree on, really they should have advised to contact Customer Relations

[cupcakes aka dd]

Originally Posted by OLDGOLD

Had my email today, telling me my increase will be £5.59 per month! I was expecting a couple of pounds, but not more than a fiver!!

Same here. Seems alot to me. Not sure if VM have noticed but there is a recession on with companys going to the wall daily and none of us are getting any more in our pay packet.

My package is XL for all services with 2 Tivos taken before individual costs kicked in. Unlimited land line. I'm paying around £77 p/m. It is starting to get a bit silly. I'll soon be paying £100 p/m.