The price of your Virgin Media service is going up

[BenMcr]

Originally Posted by carlwaring

Didn't the link Ben posted say they would honour them?

Time limited and/or fixed price discounts will be, but bundle pricing will change http://my.virginmedia.com/customer-n...-an-offer.html

[iateallthepies]

Originally Posted by denphone

One would expect so.

How can one be told this is the price for the next two years then be told 6 months down the line it`ll increase

---------- Post added at 09:26 ---------- Previous post was at 09:23 ----------

Originally Posted by BenMcr

Time limited and/or fixed price discounts will be, but bundle pricing will change http://my.virginmedia.com/customer-n...-an-offer.html

Think you have answered my question via that link.

[thunderlips]

with my services i got with vm i just did a quick price up on sky website and even with vm price increase next year vm still works out £15.00 cheaper !

[banjo]

If there is a price increase does that give you the right to leave without penalty if you are still under a 12 month contract ?

[Chad]

Originally Posted by banjo

If there is a price increase does that give you the right to leave without penalty if you are still under a 12 month contract ?

Yes you can:

http://store.virginmedia.com/the-leg...-services.html

J. Ending this agreement

If we and/or Virgin Media Payments:
a) increase our charges under this agreement
b) make significant changes to the services so the services you are entitled to receive in return for the charges you pay are significantly altered or reduced; or
c) make significant changes to the terms and conditions of this agreement (including the other legal stuff),

you may cancel those services affected without penalty by giving us and/or Virgin Media Payments (as applicable) at least 30 days' notice.

[banjo]

Originally Posted by Chad

Yes you can:

http://store.virginmedia.com/the-leg...-services.html

J. Ending this agreement

If we and/or Virgin Media Payments:
a) increase our charges under this agreement
b) make significant changes to the services so the services you are entitled to receive in return for the charges you pay are significantly altered or reduced; or
c) make significant changes to the terms and conditions of this agreement (including the other legal stuff),

you may cancel those services affected without penalty by giving us and/or Virgin Media Payments (as applicable) at least 30 days' notice.

Thank you for that.

[RB2004]

funny thing is about these companies... they are quick to put price hikes on the bill and do it whenever and as often they like.

But if you are under contract still, and due to financial circumstances are ever late paying, they cut you off almost instantly... without any discount on the bill for time without services due to still being under contract... even more stupid is the same system that can cut you off at a whim, takes up to 24 hours to put you back on.

Virgin Media does give you a bit of a grace period, but O2 is terrible.. I experienced it before when I was abroad for a few weeks I was late paying my bill by a few days, because I dont use direct debits... came home and mobile and vm had all been restricted.

[Peter_]

Originally Posted by Chad

Yes you can:

http://store.virginmedia.com/the-leg...-services.html

J. Ending this agreement

If we and/or Virgin Media Payments:
a) increase our charges under this agreement
b) make significant changes to the services so the services you are entitled to receive in return for the charges you pay are significantly altered or reduced; or
c) make significant changes to the terms and conditions of this agreement (including the other legal stuff),

you may cancel those services affected without penalty by giving us and/or Virgin Media Payments (as applicable) at least 30 days' notice.

That only applies to the affected service so you cannot cancel any service not affected by the rise.

[BenMcr]

Originally Posted by Peter_

That only applies to the affected service so you cannot cancel any service not affected by the rise.

It's been simplified this year so I believe now applies to the whole contract

As per www.virginmedia.com/changes

If you do not wish to be bound by these changes you can cancel your contract with us without penalty. The process to be followed is set out in our terms and conditions at virginmedia.com/legalstuff

[Peter_]

Originally Posted by BenMcr

It's been simplified this year so I believe now applies to the whole contract

As per www.virginmedia.com/changes

Now that is a surprise can you ask in work for clarification as that has always been the argument used and many on here would love to know if they can cancel everything.

I will not be cancelling either my Virgin Media contract or my Virgin Mobile contracts as I could not beat them for price anywhere.

[BenMcr]

Originally Posted by Peter_

Now that is a surprise can you ask in work for clarification as that has always been the argument used and many on here would love to know if they can cancel everything.

I wouldn't have posted it if they hadn't already briefed out that it had been simplified this year

[Peter_]

Originally Posted by BenMcr

I wouldn't have posted it if they hadn't already briefed out that it had been simplified this year

You posted the words "so I believe now applies to the whole contract" which led to my question above, your follow up give clarification.

[mattfrn]

My letter says the increase is £4.09 !!! How come every time I get something for free of virgin I get a letter a week or two later telling me I have a price increase that's 3 price increases in less than a year!!!

[Chad]

Originally Posted by mattfrn

My letter says the increase is £4.09 !!! How come every time I get something for free of virgin I get a letter a week or two later telling me I have a price increase that's 3 price increases in less than a year!!!

I raised the same point yesterday. Seems to be purely coincidence The price increases are not linked to the free stuff you are getting

Now there is no way to prove this however you've got to trust your gut instinct. I know what Virgin are doing, you know what Virgin are doing, and other customers on other forums know what Virgin are doing.

[kenjardine]

got letter today.my package to rise £4-09p in feb2013