TiVo : Engineers - how good are they

Originally Posted by andy_m

I've no problem with the moving the stuff thing, I've a problem with the fact that a customer doesn't appear to understand why thats the rule. It should have been explained properly, and preferably by somebody who didn't have the hump.

whenever i worked in peoples houses (fitting windows) i got pretty cheesed off if customers didn't move things ,usually because if something gets broken it would be my fault and not the ignorant SOB who's house it is ,and i've also fell for the broken coffee table scam ......that leg wasn't broken before you came....

You are correct though in that any gripes should be addressed to the company not the customer

[Stuart]

Originally Posted by kop32

Perhaps Virgin Media should just employ your Line Manager and then all of their problems would be solved and know one would ever have to complain ever again ..............

In Arthur's defence, he was answering a question asked by spiderplant.

However, if VM are unable to resolve his problem despite six visits, do you not think he has every right to complain, or at least think VM are not providing an adequate service?