Working as a tech for VM - Page 12

Arthurgray50@blu · 18-09-2012, 10:12

I feel sorry for anyone who works for VM. The service that we get is poor and no wonder people leave, We had an engineer who was complaining about other engineers, as he was losing his bonus and was doing twenty jobs a day.

No wonder there is so many problems.

18-09-2012, 10:20

Quote:

Originally Posted by Arthurgray50@blu

I feel sorry for anyone who works for VM. The service that we get is poor and no wonder people leave, We had an engineer who was complaining about other engineers, as he was losing his bonus and was doing twenty jobs a day.

No wonder there is so many problems.

You may be confusing contract techs with VM techs. There is a marked difference, the VM guys are on Virgin t's and c's and are treat very well and get a decent basic salary and an opportunity to earn a bonus based on quality metrics.

jb66 · 18-09-2012, 10:27

Quote:

Originally Posted by Arthurgray50@blu

I feel sorry for anyone who works for VM. The service that we get is poor and no wonder people leave, We had an engineer who was complaining about other engineers, as he was losing his bonus and was doing twenty jobs a day.

No wonder there is so many problems.

sounds like a numpty, you dont talk about things like that to the customers

---------- Post added at 10:27 ---------- Previous post was at 10:26 ----------

vm techs are treated very well contractors not so much

DJSADERS · 18-09-2012, 21:22

i have to agree with jb66 here, Virgin Service Techs get an excellent deal compared to us contractors...

Nopanic · 23-09-2012, 12:38

Quote:

Originally Posted by judgey

400-500 here in Notts

Two grand a month after tax ? I thought techs where paid like 18k a year.

jb66 · 23-09-2012, 13:00

Quote:

Originally Posted by Nopanic

Two grand a month after tax ? I thought techs where paid like 18k a year.

Some really good techs with low fault rates, who upsell and have high productivity are on over 35k after bonuses

qasdfdsaq · 23-09-2012, 20:53

I don't suppose you're one of them? :-P

Skie · 23-09-2012, 23:40

I wonder how the superhub has affected peoples fault rates?

jb66 · 24-09-2012, 07:14

Quote:

Originally Posted by Skie

I wonder how the superhub has affected peoples fault rates?

It was terrible at first as we kept going back to swap the hub as we cant fix wifi, now CS just post them out so it doesn't affect us as much. Same with faulty psus. Th only thing is they score us low for NPS as they think we never set up wifi properly which also affects bonus.

27monksbury · 01-10-2012, 18:32

What and how much is a VIP pack?

jb66 · 01-10-2012, 19:34

Quote:

Originally Posted by 27monksbury

What and how much is a VIP pack?

Â£105

01-10-2012, 19:50

Quote:

Originally Posted by jb66

sounds like a numpty, you dont talk about things like that to the customers

---------- Post added at 10:27 ---------- Previous post was at 10:26 ----------

vm techs are treated very well contractors not so much

do u work for virgin media?
what they like to work for?
do u get free cable tv with all they channels and with 4 free boxes in hd and 3d? lol..

01-10-2012, 20:14

Quote:

Originally Posted by paulsouth

do u work for virgin media?
what they like to work for?
do u get free cable tv with all they channels and with 4 free boxes in hd and 3d? lol..

They have a very good staff package but whats the point of your last sentence - do you get that working for Sky?

01-10-2012, 20:35

Quote:

Originally Posted by Top banana

They have a very good staff package but whats the point of your last sentence - do you get that working for Sky?

no idea,i dont work for sky..

jb66 · 01-10-2012, 21:00

It's not free but very cheap, the only thing that's expensive is sports and movies as we pay full price for those. Half price virgin mobile too