Superhub Another Superhub release soon? - Page 3

Sephiroth · 19-09-2012, 21:54

Quote:

Originally Posted by Stuart

....The spokesman is right. It is the customer's decision if they want to buy a router. .....

The spokesman is quite wrong. The customer sees no distinction between firmware & hardware when the latter depends wholly on the former. And my point about the poor wireless hardware (which causes range problems) is entirely correct and in flat contradiction to the spokesman's statement.

Skie · 19-09-2012, 23:01

Quote:

Originally Posted by Virgin truthiness

1 Give your signal the all-clear
Clear some space around your Super Hub to remove any obstacles between your devices. Furniture, your TV, walls, air, granny and even fish tanks can block your signal. So give your hub at least a metre of clear space for a better connection.

I fixed it for them.

qasdfdsaq · 20-09-2012, 01:38

Quote:

Originally Posted by Sephiroth

The spokesman is quite wrong. The customer sees no distinction between firmware & hardware when the latter depends wholly on the former.

And both are supplied by VM and the customer has no control over either.

General Maximus · 20-09-2012, 07:22

Quote:

Originally Posted by Stuart

However, that does not remove VM's obligation to ensure that this combined router/modem (that they are forcing on any customer who decides to upgrade) works. Regardless of whether the firmware or hardware is at fault

nice one dude, I see you are turning to the dark side

Stuart · 20-09-2012, 11:57

Quote:

Originally Posted by Sephiroth

The spokesman is quite wrong. The customer sees no distinction between firmware & hardware when the latter depends wholly on the former. And my point about the poor wireless hardware (which causes range problems) is entirely correct and in flat contradiction to the spokesman's statement.

I was making the point that whether the software or hardware is at fault is almost irrelevant. The fact is that Virgin Media supplied the equipment. Regardless of where the fault is, it's their responsibility to fix it. TBH, even the problem is caused by the customer, they should be looking at ways to minimise it.

When I said the spokesman was right, I was referring purely to it being the customer's decision on whether to buy his or her own router.

Sephiroth · 20-09-2012, 12:07

Quote:

Originally Posted by Stuart

I was making the point that whether the software or hardware is at fault is almost irrelevant. The fact is that Virgin Media supplied the equipment. Regardless of where the fault is, it's their responsibility to fix it. TBH, even the problem is caused by the customer, they should be looking at ways to minimise it.

When I said the spokesman was right, I was referring purely to it being the customer's decision on whether to buy his or her own router.

Yeah - but read the implication behind what the spokesman said. He drew the distinction between firmware and hardware in justifying his remarks bout user decisions.

Stuart · 20-09-2012, 13:51

Quote:

Originally Posted by General Maximus

nice one dude, I see you are turning to the dark side

I've always believed that.

I've posted several times in the past that I wished VM (or NTL as it was in my area) offered a greater range of hardware (e.g. more different STBs, Cable Modems, combi cable modems/routers etc), I even said I would be happy to pay extra for a facility such as Tivo (which we now have, but it wasn't an option at the time). I don't like the idea of one-size-fits-all in terms of hardware (even Apple offer a fair amount of customisation when buying hardware), but I can understand the logistical problems involved in carrying a lot of different product lines.

Going a little off topic, if you look back through my previous posts (especially my earlier ones) you'll find I can be quite a vocal critic of VM when they foul up.

BenMcr · 20-09-2012, 13:56

http://community.virginmedia.com/t5/...1464524#M33626

Quote:

We're pushing an updated firmware version, R36T13, to our trialists today (20/09/12). This includes the following updates:

Fix for corrupt downloads issue (R36T2 turned off NAT Acceleration, with this fix it is switched on).
Fix to resolve interoperability issues with some VOIP SIP phones.
Fix for short disconnections and wireless connectivity issues for some mobile devices which require a Super Hub reboot to resolve.
Improvements related to issues that cause the Super Hub to reboot.

tweetiepooh · 20-09-2012, 14:53

It's not just logistics (supply) of different hardware solutions but perceived differences too.

Imagine this forum filled with messages that

"ACME modem with THINGUMY router is the best"
"No, ACME modem with ACME router is the way to go"
"You don't know anything, ACME modem is only a level 2a device, THINGUMY modems are at level 4 and capable of level 5"
"VM swapped our ACME stuff out for THINGUMY and things are much better/worse"

and so on ad-infinitum.

gulf4uk · 20-09-2012, 16:40

just had a email from Virgin so i assume its this topic upgrade. But No thanks am staying with my D-link Router which does the job the SHUB Is useless.
------------
Hello Tony

We wanted to let you know that we've been busy improving your Super Hub. So you might notice your WiFi working better around the house. Don't worry you won't need to do anything, just use the service as normal. Here are also a few things you can do to give your broadband a bit of a boost and get the most out of your superfast speed.

Give your signal the all-clear
Clear some space around your Super Hub to remove any obstacles between your devices. Furniture, your TV, even fish tanks can block your signal. So give your hub at least a metre of clear space for a better connection.

Switch channel to speed up.
Wireless stuff at home or next door's network could cause interference. Try changing the channel on your router to a less busy one. To see how, race over to our website for more info.

Go from Wireless to Wired.
Wireless is great for every day use, but it's never going to be as quick as a wired connection. So when you need maximum speed, try using an Ethernet cable to connect your computer. You would have been given this at time of your install.

Reboot for a boost.
Switching off your computer and Super Hub and restarting them after 60 seconds could be all your new speeds need for a little extra acceleration.

To get the full lowdown, just zip over to our website and have a quick look at our top tips video.

Mick Fisher · 20-09-2012, 19:17

They missed out step 5 and step 6

5. Buy a proper router and use the superhub in modem mode.

And if all else fails.........

6. Migrate to an ISP that has a clue.

General Maximus · 20-09-2012, 20:44

I love it:

"Improvements related to issues that cause the Super Hub to reboot"

So they arent saying they have fixed, they are hoping that whatever they have done is going to reduce the frequency the shub reboots. LMAO.

telfordcable · 21-09-2012, 05:47

Superhub is useless, rubbish and fail! I am off to BT FTTC. Bye virgin media!

kwikbreaks · 21-09-2012, 09:58

Again? You must pay more in cancellation fees than you do for actual broadband services.

Sephiroth · 21-09-2012, 10:26

Quote:

Originally Posted by gulf4uk

just had a email from Virgin so i assume its this topic upgrade. But No thanks am staying with my D-link Router which does the job the SHUB Is useless.
------------
.....

Reboot for a boost.
Switching off your computer and Super Hub and restarting them after 60 seconds could be all your new speeds need for a little extra acceleration.

That says it all. What a wonderful update we've done, your life will no longer be a misery like it was before. But don't forget to reboot the thing and your computer (which then takes 20 minutes to reboot).

Who in VM cruddingly thinks of the gollox?