General : Virgin TV Behind the rest ?

[Itshim]

This "speaks" for itself.

Want a service do not use Virgin to deliver.

Thank you for contacting S4C.

As you are aware, English commentary is available on certain S4C sports broadcasts (where rights allow). This service is currently available on the Sky, Freesat and Freeview.

Unfortunately Virgin Media does not have the relevant technology to stream the English language commentary since they have only one language feed. Therefore it is not likely they will be able to provide this service in the foreseeable future.

I hope that this explains the situation for you.

Yours sincerely

Sion Thomas
Swyddog Y Wifren
Viewers' Hotline Officer

[BenMcr]

Originally Posted by Itshim

This "speaks" for itself.

Want a service do not use Virgin to deliver.

Thank you for contacting S4C.

As you are aware, English commentary is available on certain S4C sports broadcasts (where rights allow). This service is currently available on the Sky, Freesat and Freeview.

Unfortunately Virgin Media does not have the relevant technology to stream the English language commentary since they have only one language feed. Therefore it is not likely they will be able to provide this service in the foreseeable future.

I hope that this explains the situation for you.

Yours sincerely

Sion Thomas
Swyddog Y Wifren
Viewers' Hotline Officer

Rubbish, Euro News has multiple audio streams, on both V boxes and TiVo

[Arthurgray50@blu]

I think that this comment speaks for its self.

VM claim that they have a top quality TV service and yet cannot supply certain technology. I have strong views on what the customers should get for what they pay for.

I spoke with S4C several years ago when it first came out and the were very polite and courteos and explained everything that l asked.

But to find this out concerning VM beggars belief, and proves its second rate company.

[Stuart]

Originally Posted by Arthurgray50@blu

I think that this comment speaks for its self.

VM claim that they have a top quality TV service and yet cannot supply certain technology. I have strong views on what the customers should get for what they pay for.

I spoke with S4C several years ago when it first came out and the were very polite and courteos and explained everything that l asked.

But to find this out concerning VM beggars belief, and proves its second rate company.

As Ben notes above, VM have other channels that have multiple audio streams. Clearly other channels can provide multiple audio streams through VM's apparently limited technology. Why can't S4C?

[Itshim]

Originally Posted by Stuart

As Ben notes above, VM have other channels that have multiple audio streams. Clearly other channels can provide multiple audio streams through VM's apparently limited technology. Why can't S4C?

Would someone from Virgin like to comment. Clearly S4C are blaming them. Perhaps I could pass the information back to them . In the end I just want to stop switching to freeview to watch this channel. Is that to much to ask.
Have sent your reply on to them. Perhaps in the mean time you could advise whom I should chase this up with ?

[carlwaring]

Originally Posted by Itshim

Would someone from Virgin like to comment.

Erm... Ben just did. Or do you mean an official statement/press release or something?

[BenMcr]

Maybe you should go back to S4C and point out that other channels on Virgin Media do have alternate audio, and get them to explain in more detail why they think VM can't support it?

Personally, I'm not sure why it's VM's responsibility to issue a statement on something that wouldn't seem to be true

[Stuart]

Originally Posted by Itshim

Would someone from Virgin like to comment. Clearly S4C are blaming them. Perhaps I could pass the information back to them . In the end I just want to stop switching to freeview to watch this channel. Is that to much to ask.
Have sent your reply on to them. Perhaps in the mean time you could advise whom I should chase this up with ?

Unfortunately, Ben is about as close to an official announcement as you are likely to get. There could be many reasons why VM only carry one audio stream for S4C, and they are unlikely to comment publically on a forum such as this on any of them, as any comment could be taken as a criticism of their supplier, or an admission of a failure of their own. They won't do either lightly because it would either negatively impact their relationship with that supplier, or would make them look bad to customers.

My personal opinion is that whatever the reason S4C can't offer multiple audio streams on VM, it needs to be sorted.

[Itshim]

Originally Posted by BenMcr

Maybe you should go back to S4C and point out that other channels on Virgin Media do have alternate audio, and get them to explain in more detail why they think VM can't support it?

Personally, I'm not sure why it's VM's responsibility to issue a statement on something that wouldn't seem to be true

what I meant was. Yes we can but S4C wont etc, or sorry they are right we cant. Even we can but don`t want too .

I have also put the question to them. Perhaps the answer will be along the lines "Small fry" not worth the effort . who knows

[BenMcr]

The only possible thing I can think of is that the V boxes carry the Euro News alternate audio via a interactive app - Press Blue if I recall

There may be some technical reason why S4C can't do this on the V boxes - so that is what they are saying in their statement.

But as TiVo has built in support for alternate audio, there should be no reason it cannot do it, and S4C haven't yet updated their public statement to take account of this

[Itshim]

Originally Posted by Stuart

Unfortunately, Ben is about as close to an official announcement as you are likely to get. There could be many reasons why VM only carry one audio stream for S4C, and they are unlikely to comment publically on a forum such as this on any of them, as any comment could be taken as a criticism of their supplier, or an admission of a failure of their own. They won't do either lightly because it would either negatively impact their relationship with that supplier, or would make them look bad to customers.

My personal opinion is that whatever the reason S4C can't offer multiple audio streams on VM, it needs to be sorted.

I feel you are correct. However if you would like something,you have to start asking some were. Reminders for TiVo comes to mind.

Yet another reason to look a B T next year

---------- Post added at 13:15 ---------- Previous post was at 13:07 ----------

Originally Posted by BenMcr

The only possible thing I can think of is that the V boxes carry the Euro News alternate audio via a interactive app - Press Blue if I recall

There may be some technical reason why S4C can't do this on the V boxes - so that is what they are saying in their statement.

But as TiVo has built in support for alternate audio, there should be no reason it cannot do it, and S4C haven't yet updated their public statement to take account of this

Thank Ben I will also forward this to them Have passed on will now wait & see what happens

[Arthurgray50@blu]

Hi Carlwaring, Just one question Is Ben a director of VM, as it states that he is a member of staff.

People have as much chance of getting a reply from VM management than Spurs have of winning the Premier League. VM will not tell you anything, the CS is totally useless, and as for management, l have spoken with them on other problems that l have as a customer and you won't get get an answer.

I am not having a dig but its about time that VM kept customers up todate with news, and if there is a problem with S4C and the customer goes elsewhere - is that good customer relations, l think not. You only have to look at the Red Button problem on TiVo, l spoke with VM and nothing got done.

[Itshim]

It is a minor problem as far as I am concerned I simply switch to Freeview. It is sad that for what ever reason it does not work on Virgin. The end of the day I feel that the buck should stop with Virgin. Why , Sky , Freeview & FreeSat have all sorted it out. Clue it ALWAYS Virgin that has problems with the extras ie Red button - its wasn`t me gov - is wearing thin

[carlwaring]

Originally Posted by Arthurgray50@blu

Hi Carlwaring, Just one question Is Ben a director of VM, as it states that he is a member of staff.

I have no idea and can't think why you would think I know more than you

As has (also) already been stated, though; he is about as 'official' as this board gets

---------- Post added at 15:33 ---------- Previous post was at 15:28 ----------

Originally Posted by Arthurgray50@blu

People have as much chance of getting a reply from VM management than Spurs have of winning the Premier League.

Lost on me as I don't follow football; but I get the jist

VM will not tell you anything

Have you actually asked them then?

the CS is totally useless

To be fair, CS can only tell you what they're told.

...and as for management, l have spoken with them on other problems that l have as a customer and you won't get get an answer.

Perhaps because they're too busy doing what they're paid for; which does not necessarily include talking to customers. (Hint: That's what 'customer services' are for. It's right there in the name!)

[Itshim]

Please do not pick on Ben. I find he try`s to answer questions raised here,OK he sings from the Virgin song sheet, however I would expect no less.
Its a pity that he has to defend them so often & on the same sort of postings so often.

---------- Post added at 15:36 ---------- Previous post was at 15:34 ----------

Originally Posted by carlwaring

I have no idea and can't think why you would think I know more than you

As has (also) already been stated, though; he is about as 'official' as this board gets

---------- Post added at 15:33 ---------- Previous post was at 15:28 ----------


Lost on me as I don't follow football; but I get the jist


Have you actually asked them then?
Yes had not had a reply in two years !!!


To be fair, CS can only tell you what they're told.
Mushroom management in that case


Perhaps because they're too busy doing what they're paid for; which does not necessarily include talking to customers. (Hint: That's what 'customer services' are for. It's right there in the name!)

see above