30M Finally had enough of VM BS........... - Page 12

Chrysalis · 10-09-2012, 18:51

my view remains the superhub is a poor excuse of a router. My view is also that the reason its still getting complaints on here is because VMs misleading marketing claims about the device. If they stopped these misleading claims and just called it a low end router thats subsidised things would calm down, as now we do have modem mode to bypass the buggy router code.

To say the device has/had no significant problems is wrong tho, I still remember the video streaming debacle and corrupt download debacle when they rushed out that firmware I was testing and then claimed beta testers didnt report it.

Peter_ · 10-09-2012, 19:56

Quote:

Originally Posted by iateallthepies

Wow Peter, after following this forum for a while you have certainly had a change of heart regarding Virgin Media and their Superhub.

No longer an employee so can air my views without rebuke, to let the VMNG300 and the two hubs out knowing how poor they were compared to what had been tested by their own people either takes bottle, stupidity or a backhander/greased palms, you take your pick.

GrimUpNorth · 10-09-2012, 20:24

OK, so in an attempt to be fair I phoned VM this morning and had them activate one of the Superhubs I've got in stock (don't worry I've got an agreement about returning to the modem if I have problems).

The activation went OK and the SH was up and running with the 'default' settings. To make everything work with the single band wireless and to try various options, off I went to buy some Asus USB-N53 wireless adaptors (3 No.).

When I got home some 75/80 mins later, Mrs G tells me she doubts if I got to the end of the road before "the internet stopped working".

So, I stuck with it and tried the 5GHz network. Copying a Blu-ray rip from machine A to machine B whilst streaming a .mkv video from machine C to machine D resulted in no internet on my mobile followed by stuttering playback on machine D then within 5 mins the SH exhaled and stopped doing anything. Reboot required to bring it back to life, except phone and machine B would then not connect wirelessly without a second reboot.

Tested the range on 5GHz and would say if anything it's worse than when I last tried the SH some 18 months ago.

Lunchtime. Sandwich and piece of cheesecake, washed down with a quick SH reboot to get the wireless back again.

Messed about with greenfield and other setings while having a coffee and found that even if the wireless was turned down to 54Mb I could still make the SH have a funny turn when asking it to do more than basic surfing.

I then switched to 2.4GHz and repeated the above tests with pretty much the same results. The only plus point over the 5GHz was I could browse the internet on my laptop outside while having a crafty smoke - something I couldnâ€™t do before lunch while on 5GHz, so maybe VM should be pushing this health benefit???

I wouldn't say the 2.4GHz spectrum is particularly congested here - 7 or 8 networks of varying strengths, but on 2.4GHz it felt like running in the swimming pool - hard work!!

I would say I've rebooted the SH a good 5 or 6 times today.

I'm now running in modem mode with 5 downstreams and 1 up. So far so good with no reboots of either the SHâ€™s or my doing. My old router is back in the equation and normal file transfer and streaming abilities have been resumed. I'll give it a few days to see how it goes, but now feel from own experience that the VM wording regarding the SH is just overblown hype.

Iâ€™m glad for those that donâ€™t have problems and wish I was one of them, but Iâ€™d still have real sympathy for those who were having the nightmare that the SH can be.

Hope this shows that I'm more than willing to give things a (second) chance, but if things don't work out it won't be getting a third!!

Cheers

Grim

Sephiroth · 10-09-2012, 21:15

So, Grim, would you say that the VM splurge on the SH is BS?

iateallthepies · 10-09-2012, 21:17

Quote:

Originally Posted by Peter_

No longer an employee so can air my views without rebuke, to let the VMNG300 and the two hubs out knowing how poor they were compared to what had been tested by their own people either takes bottle, stupidity or a backhander/greased palms, you take your pick.

Fair Do`s mate, I can imagine the repercussions if you didn`t "Tow the company line".

GrimUpNorth · 10-09-2012, 22:22

Quote:

Originally Posted by Sephiroth

So, Grim, would you say that the VM splurge on the SH is BS?

Sadly I would.

Cheers

Grim

carlwaring · 10-09-2012, 22:26

Wow! I'm shocked! Did not expect that at all

Proves nothing really though, does it. Like asking a Turkey if they like Christmas

**Hugh** · 10-09-2012, 22:29

carl, try not to be such a contrary Mary, eh?

GrimUpNorth · 10-09-2012, 22:42

Quote:

Originally Posted by carlwaring

Wow! I'm shocked! Did not expect that at all

Proves nothing really though, does it. Like asking a Turkey if they like Christmas

I think a better example would have been like asking Carl if he can ever accept bad things happen in his VM utopia...

Anyway, this thread seems to show VM have a quite widespread SH issue and no real clue regarding cause or cure. Makes it look like my fun today is quite common. I do feel sorry of Mark Wilkin - defending the indefensible is his poison chalice!

Cheers

Grim

**Chris** · 10-09-2012, 22:56

And that's quite enough of that. Thread closed. The team will discuss tomorrow whether we need to dish out formal reminders that we expect members to comply with moderator instructions issued in threads.