Virgin Media to Double Broadband Speed

[carlwaring]

Originally Posted by Saint man

Yes Carl, and I agree that they didn't have a crystal ball, but if they quoted 18 months in the first place it might have been a bit better.

Stuff happens. Problems crop up. Etc.

It was only once I realised that my upgrade hadn't happened I checked.

I rang the first day I noticed that new customers were getting 30mb for the same price I was paying for 10

VM do not have enough staff to be able to go through all their customer database, find out who's paying what and how much they should be paying.

[Saint man]

Fair enough, thanks for your input.

[Mick Fisher]

Originally Posted by heero_yuy

Bit of scripting should handle it. Truth is they don't want to enlighten existing customers that they're being fleeced.

Ain't that just the truth of it.

[qasdfdsaq]

Originally Posted by gba93

Don't know about half as many hours but a lot of employers (especially smaller ones) employ new staff to do the same job as existing employees at higher salaries as they can't attract them at the lower ones.

Yeah a small difference is fine, but this Itshim's talking about paying the same for 10Mb as 30Mb - that's a 200% difference. You might not complain about new employees getting 50% more than you but 200%?

---------- Post added at 19:53 ---------- Previous post was at 19:52 ----------

Originally Posted by Kymmy

Yet it's been proven recently that this has happened lots of times in employment (just look at the Channel 4 program "Show me your money") as well as service based contracts..

Yes it does, and people complain about it (and unlike here, don't get told to effectively "shut up and deal with it because your argument is stupid")

[carlwaring]

Originally Posted by heero_yuy

Bit of scripting should handle it.

And what about the extra staff needed to make all the phone calls? And these would essentially be 'cold' calls too. There's a thread around here somewhere recently about people receiving unwanted calls from VM. Now you want them to make more of them to more people?

Originally Posted by Mick Fisher

Ain't that just the truth of it.

Whilst it may be an opinion, it is not "the truth" unless you can prove it.

[Saint man]

They could always email the great news that your price would be going down, or not only that just drop the price and mention why on your next ebil

[Kymmy]

Originally Posted by qasdfdsaq

Yes it does, and people complain about it (and unlike here, don't get told to effectively "shut up and deal with it because your argument is stupid")

No one has said his argument is stupid, but if you find out that your employer is messing around with your wages, do you go and constantly moan about it on an internet forum or do you get advice on the forum then go moan at the employers

[qasdfdsaq]

Personally I moan to a trade union. Consider teh internets as a customer union for ISPs?

[Saint man]

Phoned Virgin Media, they said they could upgrade me to 60mb, but for the same price I am paying now for 30mb ie. £30, but would mean new 12 month contract. I was told only new customers who would also be signing a 12 month contract can pay £27.50? Don't want to be tied down to a new contract so will wait for nature to take it's cause and get the free upgrade. I may be being a bit stupid here, but the speed isn't as much of an issue, but is the fact that I as a loyal customer of many years would be signing into a new contract for more money than a newbie, where is the fairness in that? Not signing a new contract gives me breathing space to weigh up my options.

[linwelin]

Originally Posted by Saint man

Phoned Virgin Media, they said they could upgrade me to 60mb, but for the same price I am paying now for 30mb ie. £30, but would mean new 12 month contract. I was told only new customers who would also be signing a 12 month contract can pay £27.50? Don't want to be tied down to a new contract so will wait for nature to take it's cause and get the free upgrade. I may be being a bit stupid here, but the speed isn't as much of an issue, but is the fact that I as a loyal customer of many years would be signing into a new contract for more money than a newbie, where is the fairness in that? Not signing a new contract gives me breathing space to weigh up my options.

When i phoned them they said it would cost £12 extra a month to be upgraded now o.O no diea how they work this out considering new customers are getting it now, so i can either wait till january or pay £12 for an upgrade that will be free!

[carlwaring]

Originally Posted by linwelin

When i phoned them they said it would cost £12 extra a month to be upgraded now o.O no diea how they work this out considering new customers are getting it now, so i can either wait till january or pay £12 for an upgrade that will be free!

That does not sound right. I always use the "thinking of leaving us' option and speak to someone in the UK.

[linwelin]

Originally Posted by carlwaring

That does not sound right. I always use the "thinking of leaving us' option and speak to someone in the UK.

i spoke to a Scottish lady who said that was all that she could do unfortunately it was the upgrade department i spoke to, so maybe i should try a different department ? and have had VM installed for about 3 months now.

[BenMcr]

Originally Posted by linwelin

and have had VM installed for about 3 months now.

That'll probably be why then - you are likely on a short term offer such as a 6 month reduction.

To increase the speed now would remove the offer early.

[linwelin]

Originally Posted by BenMcr

That'll probably be why then - you are likely on a short term offer such as a 6 month reduction.

To increase the speed now would remove the offer early.

Nope i moved house recently, if you remember i sent you a PM about it, i am getting no reduction and on no special deal.

[Saint man]

Result! Had a phone call from Virgin they offered me a range of options, and I decided to go with Broadband L at £22.50 but without having to sign a new contract, happy bunny. Speed is not an issue 30mb is perfect for me as a single user.