Superhub Wrong Superhub adapter? - Page 2

moowow! · 14-08-2012, 23:26

Quote:

Originally Posted by BenMcr

I'm pretty sure it'll be in the engineer's handbook to install the right power supply when they fit it.

If they haven't they aren't doing their job right and there is no excuse for that.

i just found a pic of what the supply should look like and how on it so it is deffo the wrong one they installed so i put posted on the support forum explain it lets hope they send out the correct supply!!

How lazy are they not to change the plug over, it not like it take hours to install a router it was a simple swap job!

sollp · 14-08-2012, 23:30

Quote:

Originally Posted by BenMcr

I'm pretty sure it'll be in the engineer's handbook to install the right power supply when they fit it.

If they haven't they aren't doing their job right and there is no excuse for that.

Installers and service have been told about having correct PSU fitted, so unless this hasn't been cascaded to all,(which wouldn't surprise me) they should be replacing them

jb66 · 15-08-2012, 09:52

Quote:

Originally Posted by moowow!

i just found a pic of what the supply should look like and how on it so it is deffo the wrong one they installed so i put posted on the support forum explain it lets hope they send out the correct supply!!

How lazy are they not to change the plug over, it not like it take hours to install a router it was a simple swap job!

There are two versions that fit the superhub, the newer curved one that makes a screeching noise and a smaller black square one they've stopped making. The correct thing to do is check the amp and voltage

Even if it wasn't cascaded its common sense that something 10v shouldn't been placed in something that uses 12v

**Hugh** · 15-08-2012, 09:56

Quote:

Originally Posted by jb66

In my experience it makes no difference what psu you have. Mother than going modem mode I can't think of a way to make the hub work properly

Quote:

Originally Posted by jb66

There are two versions that fit the superhub, the newer curved one that makes a screeching noise and a smaller black square one they've stopped making. The correct thing to do is check the amp and voltage

Even if it wasn't cascaded its common sense that something 10v shouldn't been placed in something that uses 12v

jb66 · 15-08-2012, 09:58

Quote:

Originally Posted by Hugh

LOLOLOL

My point was it still reboots and causes havoc weather I put my noisy psu in or an old psu grrr

qasdfdsaq · 15-08-2012, 10:47

In my experience other than having the wrong type of PSU completely (i.e. wrong voltage) when I'd be surprised it works at all, the rating of the PSU makes very little to no difference.

moowow! · 15-08-2012, 18:49

virgin do not seam to be responding to my post on there forum so i have sent them an email, how long does it normally take to get a reply?

kwikbreaks · 15-08-2012, 19:14

Usually a few days but it can be a week. Look ast some they've responded to and see how long they took. They do them in batches and the tech ids are red iirc - they look different anyhow so easy to spot.

Henkesghost · 15-08-2012, 19:56

Quote:

Originally Posted by BenMcr

I'm pretty sure it'll be in the engineer's handbook to install the right power supply when they fit it.

If they haven't they aren't doing their job right and there is no excuse for that.

Ben I've had 4 or 5 engineers out and not one has checked this. Given what CEO office have said my PSU is wrong

moowow! · 16-08-2012, 11:46

Im getting no where with customer support! yesterday we sent a "signal" that was meant to fix it and today when i called cas it was still not fixed they changed my wireless channel!!! Is there anyone i can speak to that can do stuff off the script?

BenMcr · 16-08-2012, 11:56

What have they said when you've told them you've got the wrong power supply?

Henkesghost · 16-08-2012, 11:59

Quote:

Originally Posted by BenMcr

What have they said when you've told them you've got the wrong power supply?

They said they will send a new Superhub and PSU, said someone would text me yesterday or today to confirm but nothing as yet.

Note they told me I had the wrong PSU

moowow! · 16-08-2012, 12:15

Quote:

Originally Posted by Henkesghost

They said they will send a new Superhub and PSU, said someone would text me yesterday or today to confirm but nothing as yet.

Note they told me I had the wrong PSU

am i getting though to the right people? what option did you pick when you called them?

Henkesghost · 16-08-2012, 12:25

Quote:

Originally Posted by moowow!

am i getting though to the right people? what option did you pick when you called them?

I didn't m8, i filled in about my 4th complaint form on my virgin media and they called me.

Aser · 16-08-2012, 22:10

Even though I had the correct PSU, I was getting a lot of internet disconnections with my superhub, even in modem mode. Since the PSU has always made a high pitched whine, I thought it could be faulty and replaced it with a regulated 12V one that I had. It's been solid ever since. So the PSU does make a difference.