TiVo Free PictureBox.....wow - Page 3

thenry · 08-08-2012, 14:42

I got this email about free PictureBox but now I've just been sent this..

Quote:

Hello there,

We're really sorry, but we sent you an email about our PictureBox service by mistake. Please ignore it and sorry once again for bothering you.

Thank you,

The Virgin Media team

andy_m · 08-08-2012, 14:46

That is staggeringly bad.

carlwaring · 08-08-2012, 14:47

Possibly because everyone's got it and it wasn't just 'a tickle' for selected people?

andy_m · 08-08-2012, 14:52

Its not a tickle, but I don't think its for everyone either. You can't send out an email saying something is available and then another when you realise your mistake-thats really bad.

The cynic in me is thinking that perhaps Virgin don't mind taking the opportunity to point out to lower tier customers what they're missing out on...

thenry · 08-08-2012, 14:57

tell you the truth its not really bothered me. I got the apology email from VM about being boosted to 120meg before i got the email stating that I would get 120meg

carlwaring · 08-08-2012, 21:13

Quote:

Originally Posted by andy_m

You can't send out an email saying something is available and then another when you realise your mistake-thats really bad.

True, but unfortunately there is precedent with VM for this