Superhub : My awful experience with Superhub and 60Mb - in pictures

[thenry]

i dont understand. theres no levels of attenuation?

[The Installer]

Originally Posted by thenry

i dont understand.

Quite.

All the taps have the same preset network power level, you don't have different power levels you can choose from, so your advice is kinda flawed....

If as i said, a network tech who is probably the ONLY person who can solve this problem, if a repull etc has already taken place, comes and checks all the levels at the slot on the footpath where the OP's cable runs to, and everything is within spec he will do nothing other than toss it back to service who will then need to arrange another repull etc etc.

[thenry]

so theres no different taps and rather 1 fixed power range? ive come across a few threads now where these sort of cabs are causing high levels.

[alistairgd]

Originally Posted by The Installer

Quite.
If as i said, a network tech who is probably the ONLY person who can solve this problem, if a repull etc has already taken place, comes and checks all the levels at the slot on the footpath where the OP's cable runs to, and everything is within spec he will do nothing other than toss it back to service who will then need to arrange another repull etc etc.

Power Level (dBmV) 58.0 dBmV

Isn't that over specification? When it was reading 55, VM support said it was too high and sent out a tech, who did nothing other than confirm the reading. If it is, what are the options for getting it within spec and hopefully a more stable connection?

My download speed is currently less than 1Mb/sec, on a 60Mb connection?!

[The Installer]

Originally Posted by alistairgd

Power Level (dBmV) 58.0 dBmV

Isn't that over specification? When it was reading 55, VM support said it was too high and sent out a tech, who did nothing other than confirm the reading. If it is, what are the options for getting it within spec and hopefully a more stable connection?

My download speed is currently less than 1Mb/sec, on a 60Mb connection?!

Yes your upstream power level is far too high and this is why i said a NETWORK tech is probably the only person who can solve your problem.

If your repul was done properly and this is not at fault then your way forward will be for your normal service tech to refer your fault to the network techs.

These are the guys who look after all the amps etc in the streets, where as your normal service tech only works from where your drop cable terminates in the street to your house/equipment.

HTH

---------- Post added at 18:51 ---------- Previous post was at 18:49 ----------

Originally Posted by thenry

so theres no different taps and rather 1 fixed power range? ive come across a few threads now where these sort of cabs are causing high levels.

With this type of architecture that is correct, the levels are preset.

Remember that not all areas have the same type of network build.

[alistairgd]

On the phone to support now, thanks for the advice.

[The Installer]

Originally Posted by alistairgd

On the phone to support now, thanks for the advice.

No problem, just get a tech to come out and when he turns up, makesure that the job gets passed to network, then you should hopefully be on the way to getting your problem sorted.

The above advice is asuming that your repull was done properly and there is no other fault on any other bit of equipment on your line.

It might take sometime, but this would be the path you need to follow and to be fair the network guys normally get stuff sorted when they get on to it.

Good luck

[thenry]

Originally Posted by The Installer

With this type of architecture that is correct, the levels are preset.

Remember that not all areas have the same type of network build.

ok. generally you say steps of repull then amp check. could networks not check the amp straight away rather than do a repull (waste money) ? unless ofcourse the cables are old or damaged that needs replacing.

[The Installer]

Originally Posted by thenry

ok. you say steps of repull then amp check. could networks not check the amp straight away rather than do a repull (waste money) ? unless ofcourse the cables old and needs replacing anyway.

Erm didn't the OP say he's already had a repull?

Network will not get involved in any fault unless everything else has been checked first.

Example.

Service tech turns up and passes a job to network claiming that the upstream power levels are too high. The network tech turns up and checks the levels at the tap/amp/cab to only find everything is ok, the job will then get tossed back to service as no fault found.

The real problem could be a damaged drop cable, a bad connector, a bad tap etc etc etc all these things should be checked by the service tech in the first instance as the fault is not with the network as such.

Remember that while all this is going on, the customer is getting told loads of things and will not be seeing their fault fixed and will be getting fed up.

Network won't come out just to check an amp or something else unless the job is passed to them by a service tech or there is an outage etc.

[thenry]

ok. i meant to ask generally. thanks for the example.

[The Installer]

Originally Posted by thenry

ok. i meant to ask generally. thanks for the example.

Before any job can be passed to a network tech by a normal service tech, all other possible problems should have been checked first, that’s just how it works.

As i said though, if there should be an outage in an area, for example there is low snr/noise on the upstream and a large amount of customers get knocked offline and a large amount of them call up, then it will get logged and a network tech "should" then automatically get sent out.

[alistairgd]

Originally Posted by The Installer

No problem, just get a tech to come out and when he turns up, makesure that the job gets passed to network, then you should hopefully be on the way to getting your problem sorted.
Good luck

Pat "the network guy" was out in May and ordered the new drop cable pull which was completed on 25/5/12 (yeh, over a month ago).

After that, I had to call them out again, apparantly because the drop cable guys didn't know how to properly screw a coax cable into the splitter properly.

Anyway, I just spent 30 minutes on the phone with "Bushan" and he did a pretty comprehensive check on my PC by remoting in and checking speeds (7mbit LMAO!), safe booting, netstating, all sorts, before deciding "you have a problem". Nice.

So engineer is booked on Saturday morning, coming with a new Superhub.

I'm still online with three green lights though, this is a new thing since the firmware upgrade went through today though. No blue light, but still got internet (treacle slow though).

I'll update on Sat.

Thanks for the help all.

[thenry]

did he disable firewall?

you got intouch with the CEOs office right? when they get in touch ask for them to confirm theres a tech booked. offshore just done textbook stuff. i wouldnt be shocked if a tech hasnt been booked and ask the perrson from the CEOs office to monitor what happens keeping your ref number open.

[alistairgd]

Originally Posted by thenry

did he disable firewall?

you got intouch with the CEOs office right? when they get in touch ask for them to confirm theres a tech booked. offshore just done textbook stuff. i wouldnt be shocked if a tech hasnt been booked and ask the perrson from the CEOs office to monitor what happens keeping your ref number open.

Oh, I've been through all that booking malarky before.

* Stayed at home for a non-existant booking CHECK
* Stayed at home for a AM booking that was actually a PM booking CHECK

And yes, he dicked around with the hardware firewall on/off check download speeds.

I'll wait until the network guy has been out before I go all CEO on them.

He also changed wireless channels, when this is a wired setup.

[thenry]

ok. id advise you to call in tomorrow during the day and just get confirmation theres a tech visit booked