HD : Is it worth coming back yet?

[andy_m]

Has it failed, or has it been recording other shows which you've afforded a higher priority instead? If it's failed then you really need to report this because it's not working properly, and since mine is you should expect yours to.

[carlwaring]

Any issues should be reported to TivoGuideErrors@virginmedia.co.uk

[Itshim]

Originally Posted by andy_m

Has it failed, or has it been recording other shows which you've afforded a higher priority instead? If it's failed then you really need to report this because it's not working properly, and since mine is you should expect yours to.

I take your point but in reality what are they going to do about a random fault which has not been replicated since ?

On another point ( off topic but not worth creating one over) Any idea why for "new only" record it seems that series are not in sync. Not as this but shows what I mean
Series 4 ep 2 1-7-12
Series 4 ep 4 2-7-12
Series 4 ep 3 5-7-12
Ok they are all recorded from the same channel as new only . Just dates do not match episode numbers shown. Is it TiVo or the channel getting them wrong.
(Carl its a case of looking therefore wasting time ) sorry could not resist

[carlwaring]

Originally Posted by Itshim

On another point ( off topic but not worth creating one over) Any idea why for "new only" record it seems that series are not in sync. Not as this but shows what I mean
Series 4 ep 2 1-7-12
Series 4 ep 4 2-7-12
Series 4 ep 3 5-7-12
Ok they are all recorded from the same channel as new only . Just dates do not match episode numbers shown. Is it TiVo or the channel getting them wrong.

I still don't quite get what you mean. If a channel airs a programme in the wrong order but this is reflected in the EPG then there's it's the channels fault.

(Carl its a case of looking therefore wasting time ) sorry could not resist

[/QUOTE]
It takes me around minute to have a quick check of my "upcoming recordings" list to make sure that everything I expect to be recorded in the next day or two is in the list. This "wasted" time is more than made-up for in the fact that I don't have to set up another SL for any returning shows as the Link that is already available picks it up. And saving 15m per hour when skiipping ads, etc.

And other things like that

[Itshim]

Originally Posted by carlwaring

I still don't quite get what you mean. If a channel airs a programme in the wrong order but this is reflected in the EPG then there's it's the channels fault.

What I am saying is the episodes are not recorded in order by date.An earlier episode can appear later in the week or even the following one.

So you are saying that the channel is broadcasting in the wrong order - seems very strange that they would do that. Would they allocate the episode number that TiVo uses. If not were is it generated from ?

[andy_m]

Originally Posted by Itshim

I take your point but in reality what are they going to do about a random fault which has not been replicated since ?

Look into it, see if there are reasons for it, see if they can put them right, improve the end user experience, lighten the mood in the itshim household?

Feedback is really important, you've taken the time to post your issues here, but to be fair to Virgin you should make them aware of your gripes. If they're not given the chance to sort out your problems then you can't really complain if you continue to experience them. I, like Carl, have had a really good experience using TiVo and I can't understand the issues you report, almost to the point where I find some of it hard to believe. You might actually have a faulty product, you're certainly not getting the best experience-there 's no way I'd accept that given the cost of the monthly subs.

---------- Post added at 18:01 ---------- Previous post was at 17:38 ----------

With regards to series being recorded in a funny order, this could possibly be because it's having to find alternative showings of the show to cater for recording clashes ie. it records episode 2 first, and then picks up a repeat of episode 1 after dropping the original showing because three other things were recording, so they appear in "my shows" in the wrong order.

[carlwaring]

Originally Posted by Itshim

What I am saying is the episodes are not recorded in order by date.An earlier episode can appear later in the week or even the following one.

That's the channel-in-question's scheduler's fault then

So you are saying that the channel is broadcasting in the wrong order - seems very strange that they would do that. Would they allocate the episode number that TiVo uses. If not were is it generated from ?

Tivo only uses the information it is given. However, yes, sometimes the production order does differ from the "aired" order.EpGuides.com is a great resource for episode details, including production numbers, etc.

---------- Post added at 19:41 ---------- Previous post was at 19:40 ----------

Or this...

Originally Posted by andy_m

With regards to series being recorded in a funny order, this could possibly be because it's having to find alternative showings of the show to cater for recording clashes ie. it records episode 2 first, and then picks up a repeat of episode 1 after dropping the original showing because three other things were recording, so they appear in "my shows" in the wrong order.

[Itshim]

Originally Posted by andy_m;35451765s.[COLOR=Silver

---------- Post added at 18:01 ---------- Previous post was at 17:38 ----------

[/COLOR]With regards to series being recorded in a funny order, this could possibly be because it's having to find alternative showings of the show to cater for recording clashes ie. it records episode 2 first, and then picks up a repeat of episode 1 after dropping the original showing because three other things were recording, so they appear in "my shows" in the wrong order.

I am sure its not,why There have been times when it has recorded two shows on the same day even after each other ie 8 to 8.30 & 8.30 to 9 . Yet still not in order. As I say not a problem just strange.Also set to new only if that was the case would they not be repeats, and remember it missed the missing causality

[carlwaring]

Originally Posted by Itshim

I am sure its not,why There have been times when it has recorded two shows on the same day even after each other ie 8 to 8.30 & 8.30 to 9 . Yet still not in order.

That has to be a broadcaster showing different, non-sequential eps.

Give me an example and I'll check with DigiGuide

Also set to new only if that was the case would they not be repeats, and remember it missed the missing causality

"New Only" is based on the OAD so (for example) "Las Vegas" on SonyTV will not be recorded with a "new only" SL as the OADs are 2003.

[Itshim]

Originally Posted by carlwaring

That has to be a broadcaster showing different, non-sequential eps.

Give me an example and I'll check with DigiGuide
.

Sorry can not give "real" date/ time . However it was Discovery Home & Health
-Show "19 kids & counting" and it has happen over the last week to ten days.
It may have happened before it was just that so many seem to be recorded last week the "BOSS" looked at episode numbers then she saw they were all over the place !

Good luck

[carlwaring]

I keep a year's-worth of DigiGuide data for the channels I watch. Unfortunately, that channel isn't one of them

However, it certainly does sound like it's the channel not airing eps in the right order rather than a data issue.

[spiderplant]

According to TiVo, on Fri 06/07 they showed Ser 7 Ep 7 then Ser 7 Ep 3, and the descriptions match http://www.imdb.com/title/tt1307083/episodes?season=7

But http://www.discoveryuk.com/tv-guide/...&date=06072012 calls these Season 5 Episode 17 and 18.

So I think Tivo is showing the US series and episode numbers, but Discovery UK have decided to show them in a different order and renumber them..

[sniper007]

Originally Posted by passingbat

The post said Tivo couldn't archive, and it can. We all know that V+ does it better, but that wasn't the point in question

Sure. When I said "lose archiving ability" I was refering to the ability to archive things in the background like with V+ HD boxes. i.e. V+ box has a proper solution and I was even told on the phone earlier that you can archive off using the USB port (rep from CS told me that), but I always thought that the USB port was disabled.

Anyway... getting a TIVO now as part of a new deal, which I thought would happen as I got put onto a new deal. I'll be sure to come on here to praise/moan accordingly.

[passingbat]

Originally Posted by sniper007

Sure. When I said "lose archiving ability" I was refering to the ability to archive things in the background like with V+ HD boxes. i.e.

That was an excellent feature. I'm happy to be corected, but I think V+ was the only STB able to do that, due to having an extra decoder.

I love tivo and could never go back to V+, but I've always been happy to admit that there are a couple of things V+ does better.

[gj4009]

With regards to the original post about is it worth coming back, i would say if you live in SM6 or any where near it then the answer is a resounding no. We cancelled our TV services with virgin yesterday after some absoloute shockers. Dont get me wrong the TiVo box in itself is a fantastic piece of kit that in my oppinion and lots of others is far better than the set top box sky currently offer.

The problems we had were terrible SD picture qaulity, around every 30 seconds we get what i can only describe as what looks like mosaic tiles on the SD channels making a "blocky" image, this lasts anywhere between 2 seconds to 20 seconds and clears up again. I know it wasnt my TV because is happened on my other TV in the bedroom which was on a VHD box, i tried using different HDMI leads and connecting with a Scart for SD picture, i even tried an old CRT television to make sure it wasnt an issue with a flat screen. We had problems on the catch up ranging from god awful picture qaulity, artifacts on screen when fast moving, lip sync being out all the way up to it just completely failing with an error message. We had lip sync issues on pretty much every HD channel the the audio sometimes being half a second to up to 2 seconds behind the picture. Other little bug bears such as the red button, the box being a little slow, and the epg being wrong for a lot of the sports especially ESPN i know arent fully virgins fault.

This isn't a slag off virgin, im off to sky post, this is just a heads up to anyone in the SM6 area or the neighbouring areas that the area has such pretty hefty network issues right now on its TV service. I was told by the engineer who visisted, and 2 people on the phone that it could take anywhere from 6 months to a year to be resolved which fankly isnt good enough.

Top marks to the girl on the phone though, she completely waived an early termination fee for the TV and tbh im more than happy sticking with the broadband and phone we get around 98mbps speed maximum 3 ms of jitter at peak times and our ping rarely goes above 10-15 at peak times. So as far as broadband and telephone cannot fault them, just something seriously wrong on a local scale with thier television.