Superhub : Need help please: Thanks in advance

[scottyd2k9]

Hi the woman over the phone setup my superhub an it worked fine wired, didn't test it wireless because i had a N600 Netgear router sitting there so i plugged it in an turned of wireless on the hub.



The connection isn't as good now so how do i get back into the hub to turn wireless back on. (Im sure it said modem mode apply, i unticked it, might have done the wrong thing)



or how do i configure an setup this router so it will work with the superhub ??



only just bought this router an it cost me £90.00.



Also should i keep the router an use it wired an wireless for downstairs pc or just use thesuperhub since the woman over the phone fixed it..



Please help need some advice !
.

[thenry]

access the SuperHub interface via 192.168.100.1

[scottyd2k9]

Hi
The website wont load now. I think i might have turned modem mode of by mistake..

[qasdfdsaq]

Poke the reset hole on the Superhub until it starts blinking all funky.

[babis3g]

Hi
i did not understand well what you trying to do
when you say connection is not good what sympots appearing?
wireless or wired?
If you want to use your own router best is to go at SH and tick modem mode
This will disable the router mode of the SH and wireless
Plug the cable to lan 4 http://www.cableforum.co.uk/board/35446137-post348.html
then connect your own router there to lan 4 of SH and use your own router wireless

for access in modem mode is 192.168.100.1 and router mode is 192.168.0.1

If you reset SH you loose previous settings

[scottyd2k9]

Originally Posted by babis3g

Hi
i did not understand well what you trying to do
when you say connection is not good what sympots appearing?
wireless or wired?
If you want to use your own router best is to go at SH and tick modem mode
This will disable the router mode of the SH and wireless
Plug the cable to lan 4 http://www.cableforum.co.uk/board/35446137-post348.html
then connect your own router there to lan 4 of SH and use your own router wireless

for access in modem mode is 192.168.100.1 and router mode is 192.168.0.1

If you reset SH you loose previous settings

What i mean is

The woman over the phone setup my Superhub using remote access an it worked fine wired. I heard theres problems with the wirless so i decided to turn wireless of an use my own router. But i might have turned of modem mode by mistake an now i cant access 192.168.100.1 an i dont want to reset the superhub because the woman over the phone had setup the wired connection up for me. If i reset the superhub ill be back to square one with no settings on..

---------- Post added at 17:25 ---------- Previous post was at 17:20 ----------

when i goto the 192.168.100.1 site i cant access device connection status or wireless network settings.

[jb66]

That's because it's not avalible in modem mode, you need to disable modem mode to get them back

[babis3g]

try 192.168.0.1 from what i understand you still using router mode of the SH

[scottyd2k9]

im confusing meself ahah

Ok ive got modem mode ticked on the modem an im using wireless on the router but everything is now slow, ping on games have gone high an streaming movies / video clips have gone slow, how do i set it all up.

Thanks alot, appreicate the help !

[babis3g]

ok i leave the set up (dont confuse you) to the experts but just curious what router model have you got?

[scottyd2k9]

it's a n600 netgear i got it from pc world
http://www.pcworld.co.uk/gbuk/netgea...98031-pdt.html

that one

[thenry]

for 90quid you could have got a decent Asus n56 or added a bit for either the n66 or a high end linksys.

with regards to your SuperHub. you might be victim of conjestion. try a direct test via ethernet in modem mode to your computer (no router) and test what speeds you get. try bt's speedtest as well as speedtest.net

what speeds are you suppose to be getting?

also post up your connection stats...

192.168.100.1

login

advanced setting below the 3boxes

click on connection to your left (grey/black column)

copy and paste everything that appears under connection stats

[scottyd2k9]

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+


--------------------------------------------------------------------------------

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 42 55616000 Kbits/sec 299000000 Hz 2.3 dBmV 42.3 dB Hybrid
Locked QAM256 41 55616000 Kbits/sec 291000000 Hz 2.5 dBmV 42.3 dB Hybrid
Locked QAM256 43 55616000 Kbits/sec 307000000 Hz 2.1 dBmV 41.9 dB Hybrid
Locked QAM256 44 55616000 Kbits/sec 315000000 Hz 2.2 dBmV 41.7 dB Hybrid
Locked QAM256 45 55616000 Kbits/sec 323000000 Hz 3.3 dBmV 42.2 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown


--------------------------------------------------------------------------------

Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 10 20480 Kbits/sec 27400000 Hz 48.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV



--------------------------------------------------------------------------------

Primary Downstream Service Flow
Downstream(0)
SFID 26278
Max Traffic Rate 10240000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps


--------------------------------------------------------------------------------

Primary Upstream Service Flow
Upstream(0)
SFID 26277
Max Traffic Rate 1072000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort


--------------------------------------------------------------------------------

Current System Time:Wed Jul 11 17:56:27 2012


THANKS FOR YOUR TIME AN HELP PEOPLE

[thenry]

power levels are fine.

link an ethernet cable from the port rear of the SuperHub closest to the white cable to your desktop/laptop ethernet then stick the Superhub into modem mode. once all is loaded run speedtests via .net and bt's speedtest. also try a few file downloads > www.thinkbroadband.com/download.html

remember your on 10meg so the allowance isnt much if you download alot, surf, play games etc. youll bound to get capped/traffic managed