General : Rant: This is starting to take the proverbial

[Milambar]

I know ISP's, like any other technically based industry, can have issues.

On Friday, dead on the dot of 12:00 noon, the internet died. It took them till very late saturday to restore it. Sunday was OK, no issues there.

The internet went down again this morning, again, dead on the dot of 7.00am. Not 7.01, or 7.20, but absolutely dead on the dot of 7.00am exact.

Two outages both starting "on the hour" exactly, makes me suspect they aren't faults, but maintainence windows they forgot to notify us of, but thats not really relevant.

What is relevant is two outages with only a day of functional broadband between them. I pay for a broadband connection but I am not getting a reliable one. I do not know from one day to another, if I am going to wake up, and find a connection waiting for me or not.

I am getting seriously <swearword> off about it. Even to the point where I'm thinking of going over to BT, who can't offer me more than 512kbit/second due to my distance from the exchange. At least it will be a reliable connection!

---------- Post added at 10:35 ---------- Previous post was at 10:31 ----------

And as is typical, just as I posted this, the internet came back to life, and I can confirm it wasn't a local area fault...

Because my shub is now showing 6 bonded ds channels instead of 4.

Why couldn't VM at least have the manners to forwarn us of maintainence work.

[Eeeps]

Had a very similar thing happen to me. Internet goes down two weeks last Thursday morning.
I call VM and after the usual 'diagnosis' I got an engineer booked to come and fix 'my' problem on the following day (Friday).

When it finally came up by itself I had an addtional downstream channel. Called VM back to cancel the engineer to be told that the visit had already been cancelled.

They don't even let their own people know whats going on, let alone the customer.

[Ken Jude]

Customer service is what Branson was supposed to bring to the party wasn't it?

Hmm....

[denphone]

Originally Posted by Ken Jude

Customer service is what Branson was supposed to bring to the party wasn't it?

Hmm....

Richard Branson is not in charge of Virgin Media so l don't know why you are blaming him for any poor customer service.

[kwikbreaks]

Just shows how well the smokescreen of the Virgin branding still covers up the stench of NTL in the public mind though..

[jodash]

had same problem 3 days in a row 1st day no services,2nd and 3rd lost TV and internet,was told it was planned matainence

[qasdfdsaq]

Originally Posted by denphone

Richard Branson is not in charge of Virgin Media so l don't know why you are blaming him for any poor customer service.

Branson doesn't run most of his companies, but does own part of Virgin Media and was paid a lot of money for the right to be associated with his Virgin group and brand. Branson not only agreed to being paid to allow VM to associate with him, he pushed hard for it to happen.

---------- Post added at 17:49 ---------- Previous post was at 17:46 ----------

Originally Posted by kwikbreaks

Just shows how well the smokescreen of the Virgin branding still covers up the stench of NTL in the public mind though..

That was pretty much the point of it all to begin with, ntl:Telewest spent a billion pounds to be associated with the Virgin group, not for any technological reason but purely for marketing purposes and to siphon off their reputation.

[BritAngie]

Originally Posted by jodash

had same problem 3 days in a row 1st day no services,2nd and 3rd lost TV and internet,was told it was planned matainence

My broadband has been up and down like a yo yo since Friday- I'm now twice as fast speed wise but some times it's not up long enough to enjoy it.....

[General Maximus]

Originally Posted by qasdfdsaq

Branson doesn't run most of his companies, but does own part of Virgin Media and was paid a lot of money for the right to be associated with his Virgin group and brand. Branson not only agreed to being paid to allow VM to associate with him, he pushed hard for it to happen.

---------- Post added at 17:49 ---------- Previous post was at 17:46 ----------


That was pretty much the point of it all to begin with, ntl:Telewest spent a billion pounds to be associated with the Virgin group, not for any technological reason but purely for marketing purposes and to siphon off their reputation.

and despite the fact many VM peeps say he has nothing to do with VM, it is funny how he was on every VM advert during the BGT finals and introduced the acts from th "Virgin Media talent school"

[Efour]

For a period of about 3 weeks mien was going down from 10am to midday pretty much every other weekday.

Was i informed of this at all ?? Nope. Pretty shocking really.

then for 3 days i had a flawless connection no jitter at all the TBB graph looked almost flat.

Then cue another couple of days of periodic downtime and it was back to normal spiky rubbish, starting to get over crowded in the evenings again...