TiVo : Virgin media retentions suck.

[Risco]

I have been a long standing customer over 5 years. I have had the top package for the majority of this time. I decided I wanted to take away my broadband and phone to BT. So I gave Virgin a call, and they said because I was not taking anything else I got NO discount at all. I wanted to keep XL with Sky HD as well as the sports and movies. I was told this was going to cost me £78 a month with a TiVO and V+HD.

I feel very let down, surely they can offer me some kind of discount? I would not want much, say £10 a month?

[Telly_]

I've been going to McDonalds on and off for 20 years and can you believe this morning they still made me pay the full price for my Sausage and Egg Mcmuffin?

My local pub is the same, still charging me full price for my pint..An Eon still make me pay the going rate for electricity....Actually now I think I don't get a loyalty discount on my council tax either..STRIKEEEEEEEEEEEEEEEEEEE!!!!

[Risco]

Originally Posted by Telly Bear

I've been going to McDonalds on and off for 20 years and can you believe this morning they still made me pay the full price for my Sausage and Egg Mcmuffin?

My local pub is the same, still charging me full price for my pint..An Eon still make me pay the going rate for electricity....Actually now I think I don't get a loyalty discount on my council tax either..STRIKEEEEEEEEEEEEEEEEEEE!!!!

Stupid comparison, you obviously don't work in sales like I do and know how the system works.

[thenry]

did you work out how much BT plus Sky would cost or even a full Sky package fibre bb telephone and all?

[Peter_]

Discounts revolve around you taking all 3 services, you remove one and it all comes clattering down a bit like

[Risco]

Originally Posted by thenry

did you work out how much BT plus Sky would cost or even a full Sky package fibre bb telephone and all?

Yes it cost £58.37 + £36 for Bt Fibre with the phone.

Originally Posted by Risco

I have been a long standing customer over 5 years. I have had the top package for the majority of this time. I decided I wanted to take away my broadband and phone to BT. So I gave Virgin a call, and they said because I was not taking anything else I got NO discount at all. I wanted to keep XL with Sky HD as well as the sports and movies. I was told this was going to cost me £78 a month with a TiVO and V+HD.

I feel very let down, surely they can offer me some kind of discount? I would not want much, say £10 a month?

Did it not occur to you that VM are a business that need to bring in revenue for the services that they supply? If you want to reduce your services from VM and expect them to be sympathetic then frankly, you are not in control of your faculties.

[thenry]

Originally Posted by Risco

Yes it cost £58.37 + £36 for Bt Fibre with the phone.

what about a complete sky deal?

[Peter_]

Every package with discount from Virgin Media has always involved taking all 3 services so you would not get a discount for just television as it does not fit in with their advertising and could even lead to loss of revenue, never going to happen and any salesman would recognise that as a wise decision.

In fact you can even get a mobile phone discount from Virgin Mobile if you take all 3 services.

[Risco]

Originally Posted by jempalmer

Did it not occur to you that VM are a business that need to bring in revenue for the services that they supply? If you want to reduce your services from VM and expect them to be sympathetic then frankly, you are not in control of your faculties.

They are offering discounts of £40+ a month to have the top package. It has nothing to do with my faculties, they would not be in business if the profit margins were not healthy enough. I take offense to that kind of attitude.

---------- Post added at 21:18 ---------- Previous post was at 21:16 ----------

Originally Posted by thenry

what about a complete sky deal?

Sky offer my Sky Connect, I cannot get fibre where I live. There is no way I am downgrading my internet to 8mb.

---------- Post added at 21:21 ---------- Previous post was at 21:18 ----------

Originally Posted by Peter_

Every package with discount from Virgin Media has always involved taking all 3 services so you would not get a discount for just television as it does not fit in with their advertising and could even lead to loss of revenue, never going to happen and any salesman would recognise that as a wise decision.

In fact you can even get a mobile phone discount from Virgin Mobile if you take all 3 services.

Are you suggesting that they are profiting from my internet connection? That could only possibly be the case if they are targetting advertising via something like phorm. Should I be concerned for my privacy?

As to the phone, all my calls that I make are with my unlimited calls. I use Saynoto0870 for anything that is not, or I don't ring it.

My apologies if I appeared to be unsympathetic. Retentions have been excellent for us on every occasion that we have dealt with them. You could try calling them again.

[BenMcr]

Originally Posted by jempalmer

My apologies if I appeared to be unsympathetic. Retentions have been excellent for us on every occasion that we have dealt with them. You could try calling them again.

They won't do anything for a TV only account.

However if the OP were to discuss what they would offer to keep all 3 services - rather than take their phone and BB to BT, I'm sure they might have options

[Peter_]

Originally Posted by Risco

Are you suggesting that they are profiting from my internet connection? That could only possibly be the case if they are targetting advertising via something like phorm. Should I be concerned for my privacy?

As to the phone, all my calls that I make are with my unlimited calls. I use Saynoto0870 for anything that is not, or I don't ring it.

Their advertising and discount model has always been based around 3 services and a quick browse of their website and any forum will also conform that is the way they work.

As for phorm why would you bring that into this thread as that has no standing on how they run their business regards giving discounts.

Remember that virtually every webpage you open puts a cookie onto your system in order for that webpage to work regardless of who supplies your broadband.

As a salesman you must realise that no one is the exception and they cannot have what is not on offer.

Originally Posted by BenMcr

They won't do anything for a TV only account

We've not cancelled any of the services that we have Ben. Thank you for the info, perhaps it might be more useful to Risco. We the R36 en route. Help (joking)

[thenry]

you say your not willing to downgrade to 8meg on sky. what are BT estimating non fibre?