TiVo : So Long Tivo - Back to Sky - Close but no cigar!

[muppetman11]

Originally Posted by Zarf2007

Just a quick update, had my sky+HD box & skyHD multiroom box installed today. The engineer turned up during the allocated time slot (which I was notified by email this morning) which was a two hour slot in the afternoon (better than VMs morning or afternoon only timeframes). The installation was professional and tidy and anytime+ is a nice feature (a change from ondemand which seems to be down 80% of the time) and the most important things, lots of HD channels and a very responsive STB!

I completely agree re Sky STB software and the new HD EPG improves it further , however I would have to disagree re VM engineers , in my time with VM we never had a bad one , they've always been polite , took shoes off before entering property and been generally helpful that said I live nowhere near you. Enjoy your Sky TV.

[jb66]

Originally Posted by Zarf2007

And running a cable from a plastic box on the wall is tougher? The fact remains that myself and nearly everyone I know who has dealt with VM have had shoddy installs either by botched cabling or missed appointments. Their customer service is a joke.....I won't even start with those call centre fools in India......

There are tight signal restraints with cable, and not turning up is hardly a technicians fault, if they've overbooked it's deeper than that. How can you botch cabling? There is nothing to it
---------- Post added at 20:45 ---------- Previous post was at 20:43 ----------



I think you could count the decent ones on one hand, certainly in London in my experience.

And this thread is about dumping TiVo, do keep up.

[Zarf2007]

Originally Posted by jb66

There are tight signal restraints with cable, and not turning up is hardly a technicians fault, if they've overbooked it's deeper than that. How can you botch cabling? There is nothing to it

you say that and yet forums like this are full of complaints where they have botched the cabling....and if technicians are being overbooked then doesnt that show how disorganised VM is? if they can't even give the correct number of jobs to engineers then theres no hope.....the fact if the matter is if you did a poll comparing customer service experience of sky and VM I can guarantee sky would win hands down....

[carlwaring]

Originally Posted by jb66

Knowledgable about what, pointing a stupid dish at a satellite in the sky, my child could do that!

And my dad did too. Saved himself a fortune he did. And he got the right satellite first time, too

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Originally Posted by Zarf2007

And running a cable from a plastic box on the wall is tougher?

If that was all that was involved then you might have a point. But it isn't, so you don't.

---------- Post added at 22:53 ---------- Previous post was at 22:51 ----------

Originally Posted by Zarf2007

The fact remains that myself and nearly everyone I know who has dealt with VM...

And how many people is that exactly? Probably not more than a dozen I suspect. Which is hardly indicative of anything really.

...have had shoddy installs either by botched cabling or missed appointments. Their customer service is a joke.....I won't even start with those call centre fools in India......

Though do agree, in principle if not in general, with your points.

---------- Post added at 22:58 ---------- Previous post was at 22:53 ----------

Originally Posted by Zarf2007

you say that and yet forums like this are full of complaints where they have botched the cabling....

Yes, and forums such as this are mostly populated by a self-selecting bunch of people who are affected by something called negativity bias.

Put simply, people will join forums to complain more than they will to praise.

...the fact if the matter is if you did a poll comparing customer service experience of sky and VM I can guarantee sky would win hands down....

If that is, indeed, a "fact" then you will have no problem proving it with appropriate and verifiable figures from a reputable source. So I await them with interest.

[Mad Max]

And this thread is about dumping TiVo, do keep up.

So why the long winded update about your $ky install,you think anyone on a cable forum is interested? and your subsequent ill mannered jibe at the VM engineers, petty stuff indeed!

[Zarf2007]

If that was all that was involved then you might have a point. But it isn't, so you don't.

Well its hardly rocket science is it? if it was difficult the engineers wouldnt get paid the crap they do...

And how many people is that exactly? Probably not more than a dozen I suspect. Which is hardly indicative of anything really.

Turning that around, how many companies have you come across that have a bad reputation for customer service from a dozen people you know? there aren't many, and that in itself tells you something.

Yes, and forums such as this are mostly populated by a self-selecting bunch of people who are affected by something called negativity bias.

Put simply, people will join forums to complain more than they will to praise.

But there is no smoke without fire....and there are many people who have had just as crap service but who don't frequent these forums...

If that is, indeed, a "fact" then you will have no problem proving it with appropriate and verifiable figures from a reputable source. So I await them with interest.

Here you go:

http://media.ofcom.org.uk/2011/11/25...vels-revealed/

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Originally Posted by Mad Max

So why the long winded update about your $ky install,you think anyone on a cable forum is interested? and your subsequent ill mannered jibe at the VM engineers, petty stuff indeed!

Because this thread is about dumping Tivo for sky, if you don't like it don't read it.....

[carlwaring]

Originally Posted by Zarf2007

Well its hardly rocket science is it? if it was difficult the engineers wouldnt get paid the crap they do...

So how much do they get paid then; and how does that compare with Sky installers? Facts and figures please.

And whilst you're at it, don't forget the figures to prove your previously stated comment that...

...the fact if the matter is if you did a poll comparing customer service experience of sky and VM I can guarantee sky would win hands down....

I assume you need more time to do this as you haven't provided any yet; as requested.

But there is no smoke without fire....and there are many people who have had just as crap service but who don't frequent these forums...

I have agreed that you have a point, in principle. However, there's no evidence to suggest that such bad installs and crap CS is the norm.

But, turning that around (see, we can both do that!) I'm sure that there are many more people who have had perfectly good install/service from VM who don't post to forum either.

Here you go:

http://media.ofcom.org.uk/2011/11/25...vels-revealed/

Here you go:
http://www.zdnet.co.uk/news/networki...tats-40092600/

[Zarf2007]

Here you go:
http://www.zdnet.co.uk/news/networki...tats-40092600/

[/QUOTE]

My linked article is nov 2011, yours is april 2011.....i win!

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Originally Posted by carlwaring

So how much do they get paid then; and how does that compare with Sky installers? Facts and figures please.

Well I don't work for either but I doubt its above 30K......

[carlwaring]

Originally Posted by Zarf2007

My linked article is nov 2011, yours is april 2011.....i win

Well I don't work for either but I doubt its above 30K......

Thanks for confirming that you're basically trolling 'cos you don't have a clue.

[TbGbe]

Not tocause (more?) dissention, but
Zarf2007 linked survey of "customer service satisfaction for landline, fixed broadband, mobile and pay TV providers"

Carlwaring linked survey of "landline and broadband provider" (no broadband or pay TV).

as with all surveys, it depends what question you ask (and how you ask it).

[carlwaring]

Fair point. However, the gist of my argument still stands in that people are more likely to complain than praise and such problems are not the experience of the majority of customers.

[Mad Max]

Originally Posted by carlwaring

Fair point. However, the gist of my argument still stands in that people are more likely to complain than praise and such problems are not the experience of the majority of customers.

Totally agree, if you are happy with a service you tend not to comment.

[Itshim]

Originally Posted by Mad Max

Totally agree, if you are happy with a service you tend not to comment.

Strangely I tend to complain & praise quickly. The number of times I have called somewhere and asked for the manager / owner & said great job by so-en-so. Only to be told that it is rare ,amazes me. For locals to Cardiff - great service above & beyond etc "Wishing Well card shop l" Last week

Come on guys if someone is great tell the world & of cause the boss

[carlwaring]

I agree with you on that.

[Dash: CF noob]

Had my tivo installed recently no complaints about engineer, retentions OR offshore....
so i must be 1 of the lucky ones???????