General TiVo Discussion Part 3
21-05-2012, 12:06
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#661
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Re: General TiVo Discussion Part 3
Why not call them and ask? 
The point is they will either say "yes", "no" or "no but how about this...?" 
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21-05-2012, 12:35
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#662
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Re: General TiVo Discussion Part 3
Quote:
Originally Posted by carlwaring
Why not call them and ask?
The point is they will either say "yes", "no" or "no but how about this...?" |
No real reason just general laziness and the fact i'm in work at the moment and when i finish work i always get through to people who aren't really sure what they're doing. Like they're lovely and everything but on saturday i knew more about the services than they did.
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21-05-2012, 13:51
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#663
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Re: General TiVo Discussion Part 3
Make sure you call 'retentions' and not general CS. Call 150 and then, IIRC, it's options 1-5-2
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21-05-2012, 17:05
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#664
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Re: General TiVo Discussion Part 3
Quote:
Originally Posted by carlwaring
Make sure you call 'retentions' and not general CS. Call 150 and then, IIRC, it's options 1-5-2
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Wish i'd seen this earlier! had a nightmare on phone! i'll paste my post on virgin forum:
Hi all,
Had a nightmare on my mobile to virgin media contact centre. I've usually been really impressed with their professionalism and knowledge but completely bemused and annoyed at what i've had. Was on the phone first of all and got through after 5 minutes only for the advisor to state his systems were down and put me on hold. That was fine with me i work on the phone and know the problems i can face. He had me on hold for 14 minutes before he returned and said his systems were still down and he'd have to terminate the call! no offer for general advice whatsoever. I asked if he could transfer me and he said no and hung up on me!
Called back and got through to someone. I have a V+ box and its currently broken. I have an engineer coming tomorrow to fix it/replace it. Asked a general question on Tivo and whether i could pay the increase each month to get a Tivo box fitted instead.
The V+ box is my secondary box anyway in my bedroom. He said it would be 8 quid extra a month? Is this right? He then said it would cost £50.00 installation? Why do we still charge installation even though i'd be paying for a new service and giving virgin media more money a month? Also i already have an engineer coming tomorrow to fix a broken service? Why do i need to still pay!?
Bemused, baffled, confused and generally unhappy for once at the service today. Has something changed with the contact centres virgin media use?
Been with virgin media 10 years and an XL customer
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21-05-2012, 17:42
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#665
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Re: General TiVo Discussion Part 3
Get ready?
Quote:
BOSTON, MA -- (Marketwire) -- 05/21/12 -- TiVo Inc. (NASDAQ: TIVO), the creator of and a leader in advanced television services, including digital video recorders (DVRs), for consumers, content distributors and consumer electronics manufacturers, today announced two major enhancements to its whole-home viewing solution. Its IP set-top box, delivers the TiVo experience on secondary televisions throughout the home. TiVo Stream, provides transcoding to enable content viewing on mobile devices.
Through these new products, operators working with TiVo can give their subscribers the content they want on any screen within the home, including secondary televisions, tablets and smart phones and all through the same easy-to-use TiVo interface. For example, the IP set-top box complements the home's primary TiVo DVR by extending the TiVo experience onto secondary TVs including live and recorded television viewing. TiVo Stream delivers content to a customer's tablet or mobile device, creating a cohesive viewing experience no matter how they choose to watch their programs. Both products are optimized for operator distribution, including automated provisioning and activation, and the low-capital costs that operators demand
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http://www.nasdaq.com/article/tivo-e...20120521-00383
And can we have this as well?
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The Pace XG1 includes 6 video tuners, an integrated DOCSIS 3.0 modem, and at least 500GB of on board hard drive storage. It will utilize TiVo's whole-home capabilities, such as multi-room streaming and support for both traditional set-top boxes and IP devices as clients over MoCA, and support for TiVo's mobile and tablet applications.
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http://www.nasdaq.com/article/tivo-a...20120521-00416
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21-05-2012, 19:40
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#666
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Re: General TiVo Discussion Part 3
Quote:
Originally Posted by devilincarnate
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Would like to see VirginMedia get the TIVO Stream
http://www.engadget.com/2012/05/21/t...ble-show-2012/
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21-05-2012, 20:28
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#667
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Re: General TiVo Discussion Part 3
Now that is what I need, get it released here VM!
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21-05-2012, 20:37
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#668
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Re: General TiVo Discussion Part 3
Quote:
Originally Posted by Perfect Choice
Now that is what I need, get it released here VM!
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Seconded.
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“The only lesson you can learn from history is that it repeats itself”
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21-05-2012, 22:28
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#669
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Re: General TiVo Discussion Part 3
Make that three!! 
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22-05-2012, 06:35
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#670
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Re: General TiVo Discussion Part 3
Quote:
Originally Posted by vincerooney
Wish i'd seen this earlier! had a nightmare on phone! i'll paste my post on virgin forum:
Hi all,
Had a nightmare on my mobile to virgin media contact centre. I've usually been really impressed with their professionalism and knowledge but completely bemused and annoyed at what i've had. Was on the phone first of all and got through after 5 minutes only for the advisor to state his systems were down and put me on hold. That was fine with me i work on the phone and know the problems i can face. He had me on hold for 14 minutes before he returned and said his systems were still down and he'd have to terminate the call! no offer for general advice whatsoever. I asked if he could transfer me and he said no and hung up on me!
Called back and got through to someone. I have a V+ box and its currently broken. I have an engineer coming tomorrow to fix it/replace it. Asked a general question on Tivo and whether i could pay the increase each month to get a Tivo box fitted instead.
The V+ box is my secondary box anyway in my bedroom. He said it would be 8 quid extra a month? Is this right? He then said it would cost £50.00 installation? Why do we still charge installation even though i'd be paying for a new service and giving virgin media more money a month? Also i already have an engineer coming tomorrow to fix a broken service? Why do i need to still pay!?
Bemused, baffled, confused and generally unhappy for once at the service today. Has something changed with the contact centres virgin media use?
Been with virgin media 10 years and an XL customer
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I think it's right that if you just wait for the engineer to turn up and then discuss TiVo with them rather than the call centre then they can upsell on the spot and won't charge installation. Somebody else might be able to confirm?
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22-05-2012, 21:11
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#671
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Re: General TiVo Discussion Part 3
Anyone know what has changed in the new update that rolled out last night ?
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22-05-2012, 21:29
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#672
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Virgin Media Staff
Join Date: Nov 2006
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Re: General TiVo Discussion Part 3
It was a stability update - it didn't introduce new features
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22-05-2012, 21:34
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#673
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Inactive
Join Date: Mar 2005
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Re: General TiVo Discussion Part 3
ah ok thanks
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22-05-2012, 21:49
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#674
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Re: General TiVo Discussion Part 3
Quote:
Originally Posted by BenMcr
It was a stability update - it didn't introduce new features
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Any ideas when these new features are coming. 
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23-05-2012, 08:15
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#675
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Re: General TiVo Discussion Part 3
Quote:
Originally Posted by denphone
Any ideas when these new features are coming. |
I can answer that one. They are "Coming Soon"
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