General : Coming Soon to Virgin TV (2012) Vol. 2.

[Emel]

Originally Posted by mikcoles

Yes really strange, just had a call from virginmedia american lady offering me upgrade from 20mb to 100mb broadband super hub free install and activation, sky movies added and phone upgraded to talk unlimited for extra £4 a month!!

You sound sceptical...and you are getting me a little concerned.

I have received an email from Virgin Media solely about an upgrade to Talk Unlimited. I have looked at properties and the email address just says virgin media while every other email I have had from Virgin gives a full address.

The caller knew what package I was on and what I was paying.

[Emel]

Originally Posted by Emel

You sound sceptical...and you are getting me a little concerned.

I have received an email from Virgin Media solely about an upgrade to Talk Unlimited. I have looked at properties and the email address just says virgin media while every other email I have had from Virgin gives a full address.

The caller knew what package I was on and what I was paying.

Hmmm Also the email is from VirginMedia without a gap rather than the normal Virgin Media. Is this some type of scam?

[Tricky Trevor]

And from an American lady at that. Did you ask her about Sky Atlantic? LOL

[DaMac]

Originally Posted by andrewbrown

We also don't really know the outfall of the Karen Murphy case, which whilst may not have any direct impact on cable, could potentially have an impact on Sky. (Which may reduce the cost of the rights, which would affect cable customers...)

I agree, why would a company continue to pump hundreds of millions into the game if it is legal for me to buy my premier league fix from a greek company at a fraction of the cost, if i could get as many if not more games cheaper than sky/espn charge there would be a metre dish up on my house quicker than you could sneeze, would it bother me about foreign commontary, not at all, infact before he got sacked i was looking to patent a "Mute Andy Gray" button on remote controls, but i'm sure i wouldn't miss man city legend Niall Quinn giving his impartial views on The Derby the other night, or Alan 'Arsenal' Smith constantly whining about how hard done too Arsenal are, And has for John Barnes, Kevin Keegan & Steve MacManaman on ESPN... everything just has a Liverpool tint to it.

[mikcoles]

Originally Posted by Emel

You sound sceptical...and you are getting me a little concerned.

I have received an email from Virgin Media solely about an upgrade to Talk Unlimited. I have looked at properties and the email address just says virgin media while every other email I have had from Virgin gives a full address.

The caller knew what package I was on and what I was paying.

She knew what package I was on, and I think it was genuine given a install date of 26th May for superhub and going to check the movies upgrade has happened overnight like she said.
Will let you know.

[Emel]

Originally Posted by mikcoles

She knew what package I was on, and I think it was genuine given a install date of 26th May for superhub and going to check the movies upgrade has happened overnight like she said.
Will let you know.

Thanks Mik.

I have just rung Virgin. The offer is genuine, just for a minute there the whole thing seemed too good to be true. Triple broadband, a free superhub and phone XL for less than I was paying before the price rise. The Premier Collection is great! Must have been a different email format from the contact team.

[spiderplant]

Originally Posted by Emel

Hmmm Also the email is from VirginMedia without a gap rather than the normal Virgin Media. Is this some type of scam?

Can you post it here? (Remove personal details of course)


A sales call with an American accent would be from call centre in the Philippines.

[Emel]

Originally Posted by spiderplant

Can you post it here? (Remove personal details of course)


A sales call with an American accent would be from call centre in the Philippines.

I now understand that the email was ok. It was more of a letter explaining XL phone with several links. It finished as below, unlike normal Virgin emails which have privacy, about us and Virgin will never ask for personal information etc. It said please do not reply to this email.

This email and any attachments are or may be confidential and legally privileged
and are sent solely for the attention of the addressee(s). If you have received this
email in error, please delete it from your system: its use, disclosure or copying is
unauthorised. Statements and opinions expressed in this email may not represent
those of Virgin Media. Any representations or commitments in this email are
subject to contract.

Registered office: Media House, Bartley Wood Business Park, Hook, Hampshire, RG27 9UP
Registered in England and Wales with number 2591237

[spiderplant]

Looks normal to me. That's how my monthly bill emails end.

But of course, that is easily faked. I was more interested in the bit that mentioned "VirginMedia"

[Emel]

Originally Posted by spiderplant

Looks normal to me. That's how my monthly bill emails end.

But of course, that is easily faked. I was more interested in the bit that mentioned "VirginMedia"

Yes, that was what was concerning me. In the "From" box in Outlook Express every email I have ever received from Virgin said "Virgin Media" while this one says "VirginMedia" (both the name and email address in properties say "VirginMedia" - In a bill, for example email address is webteam@virginmedia.com ). It was not giving me any confidence and I refrained from clicking on any of the links. Though I have clicked on them now.

[Flops]

I keep getting calls from a call centre in India claiming to be from Virgin Media Technical Support. They say that they have noticed my internet speed is unusually slow. They then say that they will troubleshoot it and that they need me to enter a number of web addresses into my computer (things like teamviewer.com). I could tell immediately this wasn't a call from Virgin Media and called their bluff and they cut the call.
The worst part is that I called Virgin Media to let them know this kept happening and their response was that they knew this was happening and had many complaints about it. But they obviously didn't think it would be a good idea to warn their customers about it.

[spiderplant]

Originally Posted by Flops

The worst part is that I called Virgin Media to let them know this kept happening and their response was that they knew this was happening and had many complaints about it. But they obviously didn't think it would be a good idea to warn their customers about it.

Go to the help pages on virginmedia.com and search for "bogus caller".

Also see http://netreport.virginmedia.com/netreport/

Can I ask did they say your broadband technical support or virgin media technical
Support

[Media Boy UK]

Hope you are having an nice Bank Holiday.

New Channels to TV XL On Demand this month:

E! Entertainment (Also on TV L) and
PBS (Also on TV M+ and TV L)

[sebastion]

Thanks MB for the update, have a nice day.