125M : SH Just turned Up What should I do?

[Russ]

Please do not post large images like that, a url link will suffice thanks.

[jb66]

Originally Posted by scaseman

Just ring them up and tell them you are unable to take the package to the collection centre due to I CAN'T BE ARSED and that you need them to collect it.

[Skie]

Or even better, just toss the Superhub back in the box and send it to them. Thats a stock letter, its not requesting a specific piece of hardware. Someone in VM will just scan the barcode and enter the MAC of the SH and it will clear the flag on their system.

If they do pick up on it and ask for the VMNG300 back, tell them you got it from the CEO's office and that they will have to speak to them before you will part with it. Higher authority and all that.

[Chrysalis]

interesting how much the vmng300 is valued, they toss away SH's like candy and want 150 notes for the vmng300.

[Graham M]

I don't get peoples problem with the SH, just had one installed the other day and it's absolutely fine

[Milambar]

I note people saying to ignore the letter, etc. I would be very wary about following that advice, as they could just debit the £150 via direct debit, and then you'd have a fight on your hands to get it back.

[Stuart]

Originally Posted by flashyphotos

Was on 50 with a great service, (Area 30) never had a problem apart from the SH, which after some hassle I managed to get swapped out for a VMG300.

Anyway was upgraded to 100mbit a few days ago on the doublespeed upgrade, great service still 100 down and 5 up solid.

Knock at the door this morning and its Yodel with a package from VM, open it up and its a SH with a letter saying its needed as part of trhe upgrade to 100 and I need to activate it and return the VMG300 in the box or my account may be charged £150!!

What should I do, I know the SH is a bit better now, but I really dont see the need to get rid of a solid and reliable VMG300, but also dont want to get hit for £150 by not returning it.

DO NOT IGNORE THE LETTER. I would advise you to use the SH, and switch it to modem mode.

[qasdfdsaq]

Looks more like a termination of service generic form letter to me, i.e. what you get after disconnecting from VM.

If VM themselves say it's fine to keep your VMNG300 then I would hold them to that.

[Neo-Tech]

Originally Posted by thenry

activate the SH > stick it into modem mode > link your router > send back the VMNG300.

if theres negatives, complain. then complain some more.. and then some more to the CEOs office. if all goes tits up with the SH ask for another VMNG300.

And why the hell would you send back a perfectly capable modem, in order to get the same modem in return (impossible now anyway)? That makes sense. And again, let me reiterate, do not give me this security nonsense. Get some proper evidence and base your responses backed up with evidence, then I'll believe you.

As for the OP... I'd e-mail the CEO and tell them that you don't want the SH. I'm sure you have plenty of reasons for yourself, and if you don't, there's plenty on here for you to tell them about.

If this is the route VM are going to take with removing VMNG300s off the network, there's going to be a lot of people that are going to be peeved off. Yes, the terms and conditions state that upkeep of property is VM's responsibility, but if the new equipment isn't half as capable at doing what's it supposed to do, what do you do then? Fascism tactics much...

That's not to say though that may might be doing this, like qas said, could just be a bog standard disconnection letter.

[thenry]

its called testing it out. plus the added channels aspect.

and the VMNG300 can operate at the docsis3 standard so no i wasnt going to bring up the security issue which it is on older kit.

[Neo-Tech]

The VMNG300 is more than perfectly capable of achieving 100Mb and is also a DOCSIS 3 modem. I'm not going to debate about what the VMNG300 is capable of doing, going off-topic.

[craigj2k12]

Originally Posted by thenry

and the VMNG300 can operate at the docsis3 standard so no i wasnt going to bring up the security issue which it is on older kit.

*isnt

[thenry]

Originally Posted by Neo-Tech

The VMNG300 is more than perfectly capable of achieving 100Mb and is also a DOCSIS 3 modem. I'm not going to debate about what the VMNG300 is capable of doing, going off-topic.

i didnt say it wasnt although the maxing out issue can be argued without VMs statements.. have a read on the forum. and erm.. this is about the VMNG-SuperHub ... theres benefits on both but the stand alone modem is more solid which i didnt or dont disagree with.

Originally Posted by craigj2k12

*isnt

is*

[craigj2k12]

Originally Posted by thenry

is*

proof?

[thenry]

have a look yourself