Internet connection really slow, upload problem?

[horrorwood]

Hi,

My internet connection has been very slow for the past few days. I am seeing around 3 to 3.5mbit download speeds and very very slow upload. Webpages are very slow to load

For example:



Speed.io is also showing 3,412kbits download and 12 (yes twelve!) kbits upload. It also shows "Connects" at 0

My router (rt-n56u) has a traffic monitor and there is nothing showing as being uploaded/downloaded and I am the only client connected to it.

My modem info shows the following:

Downstream Lock : 	Locked
Downstream Channel Id : 	193
Downstream Frequency : 	291000000 Hz
Downstream Modulation : 	QAM256
Downstream Symbol Rate : 	6952 Ksym/sec
Downstream Interleave Depth : 	taps12Increment17
Downstream Receive Power Level : 	15.0 dBmV
Downstream SNR : 	41.8 dB

Upstream Lock : 	Locked
Upstream Channel ID : 	2
Upstream Frequency : 	35800000 Hz
Upstream Modulation : 	QPSK
Upstream Symbol Rate : 	5120 Ksym/sec
Upstream transmit Power Level : 	41.2 dBmV
Upstream Mini-Slot Size : 	4

Network Access : 	Allowed
Maximum Downstream Data Rate : 	10240000
Maximum Upstream Data Rate : 	1072000
Maximum Upstream Channel Burst : 	8160
Maximum Number of CPEs : 	1
Modem Capability : 	Concatenation Enabled, Fragametation Enabled, PHS Enabled

I do not know if any of that is a problem.

Has anyone got any ideas as to what could be wrong please?

[craigj2k12]

your downstream powers way too high, get an engineer out

[horrorwood]

Originally Posted by craigj2k12

your downstream powers way too high, get an engineer out

Damn! Thanks for letting me know

Whats the easiest way of letting VM know and getting them to sort it?

[Milambar]

The easiest way is via their forums, that way you don't have to speak to India, but, I think the forums have a very slooooooowww turnaround.

The fastest way, is to call them on 151 if you have a virgin phoneline (dunno the number if you don't).

[thenry]

yeah high down levels as pointed out above.

have you checked for an area fault > https://my.virginmedia.com/faults/service-status

also what modem have you got?

[General Maximus]

orrrrrrrrrr, you can get an attenuator to put on the back of the modem but by the time you order it and it gets here (Tuesday or Wenesday) an engineer will be round anyways.

[Neo-Tech]

Originally Posted by thenry

yeah high down levels as pointed out above.

have you checked for an area fault > https://my.virginmedia.com/faults/service-status

also what modem have you got?

Don't even mention/suggest about getting a SuperHub, he doesn't need it!

And from the layout of the stats, I'd hazard a guess and say it's a NTL 25x modem.

[horrorwood]

Thanks guys, I think I have an attenuator somewhere from my previous address, I'll try it if I can find it.

I have an ambit 255 modem.

[craigj2k12]

Originally Posted by Neo-Tech

Don't even mention/suggest about getting a SuperHub, he doesn't need it!

And from the layout of the stats, I'd hazard a guess and say it's a NTL 25x modem.

ill second that, dont let tech support make you think you need a superhub either! you will be far better off without one!

[thenry]

Get on docsis3

[craigj2k12]

Originally Posted by thenry

Get on docsis3

im not sure how you tell, but looking at the downstream channel it looks like the OP already is

[thenry]

full on docsis3

[craigj2k12]

Originally Posted by thenry

full on docsis3

if they are connected to the docsis3 network, then they are connected to the docsis3 network, no ifs or buts

[thenry]

multiple channels? extra security?

[craigj2k12]

Originally Posted by thenry

multiple channels? extra security?

10mb user wont benefit from extra downstreams, and changing modem is not going to change what network your connected to, and the docsis3 network is secure!!!!!!!!!