100M VM Sending new Wireless Router - Page 2

BenMcr · 18-04-2012, 11:02

Quote:

Originally Posted by Tim Deegan

I thought that with VM you don't actually own the equipment, and that it is owned by VM?

If this is the case, then a warranty wouldn't apply.

The routers weren't classed as owned by VM, only the modems.

Quote:

It is very interesting to see that VM are sending out routers to people who are having problems with the wireless on the SH. Maybe they have had claims against them that the SH isn't fit for purpose as a wireless router. Can you shed any light on this Ben??

Execpt that is not what they are doing. The OP had a previous standalone router from VM that they happen to be using with the SuperHub. It seems VM are replacing the router because it now doesn't work with the speed of broadband.

tanny · 18-04-2012, 19:07

Quote:

Originally Posted by BenMcr

The routers weren't classed as owned by VM, only the modems.

Execpt that is not what they are doing. The OP had a previous standalone router from VM that they happen to be using with the SuperHub. It seems VM are replacing the router because it now doesn't work with the speed of broadband.

Ben you are correct the SuperHub is fine the router only does a max of 50MB but as i have upgraded to 100MB this is no good to me.

The useful Tech guy is sending a FREE replacement which was nice of him.

Ben i have today be told by Customer Services that i will be getting a Netgear router. Do u know which model it will be as the adviser didn't have this information as its already on the way to me.

Regards

Tanny

BenMcr · 18-04-2012, 23:05

To be honest haven't a clue

craigj2k12 · 18-04-2012, 23:16

yeah it will be a VMDG480 a.k.a superhub

tanny · 18-04-2012, 23:40

Quote:

Originally Posted by craigj2k12

yeah it will be a VMDG480 a.k.a superhub

Already have a Superhub i have been told that i will be getting a seperate router. Will be annoyed if another Superhub is sent!!!

Peter_ · 18-04-2012, 23:58

Quote:

Originally Posted by tanny

Already have a Superhub i have been told that i will be getting a seperate router. Will be annoyed if another Superhub is sent!!!

It will probably be a D Link DIR615 if it is a different model do please post which one.

tanny · 19-04-2012, 00:00

Quote:

Originally Posted by Peter_

It will probably be a D Link DIR615 if it is a different model do please post which one.

Will do Peter, the Customer service adviser i spoke to today informed me it will be a Netgear router but wasn't 100%.

Delivery is scheduled for tomorrow so lets see what happens.

craigj2k12 · 19-04-2012, 00:14

Ill put money on it being a superhub, because im pretty sure they cant send anything else out besides superhubs and replacement modems (256's I think)

BenMcr · 19-04-2012, 00:17

Quote:

Originally Posted by craigj2k12

and replacement modems (256's I think)

Definately no modems left

craigj2k12 · 19-04-2012, 00:45

got to be a superhub then

jb66 · 19-04-2012, 00:57

Or dlink615

Peter_ · 19-04-2012, 10:41

Quote:

Originally Posted by jb66

Or dlink615

Snap!

craigj2k12 · 19-04-2012, 12:28

Dlink != Netgear

Peter_ · 19-04-2012, 13:43

Quote:

Originally Posted by craigj2k12

Dlink != Netgear

If it is a router it will be a D Link DIR615 which oddly Netgear do not manufacture, now if it is a Superhub then that shows how bad the current level of technical now is, you only have to read the community forum and some of the stupid answers the forum team give either as team members or when posting as individual posters.

alwaysabear · 19-04-2012, 13:47

Quote:

Originally Posted by Peter_

If it is a router it will be a D Link DIR615 which oddly Netgear do not manufacture, now if it is a Superhub then that shows how bad the current level of technical now is, you only have to read the community forum and some of the stupid answers the forum team give either as team members or when posting as individual posters.

The help forum has become a shadow of its former self from what I have seen.