SD : TV price rises

[loggo]

So my package is tivo,xxl bb (50mb) xl tv. xl phone. My price rise is £3.50? or is it more the larger the broadband?

[Goonerdude]

Just got an e-mail mines going up £4.85,
No idea of the breakdown,

XL TV, L Phone, Tivo, XXL BB,

Can feel an angry phone call coming...

[Digital Fanatic]

Originally Posted by Goonerdude

Just got an e-mail mines going up £4.85,
No idea of the breakdown,

XL TV, L Phone, Tivo, XXL BB,

Can feel an angry phone call coming...

It's not Virgin Staffs fault though, so I think you'd get further with a calm call

[devilincarnate]

Originally Posted by Digital Fanatic

It's not Virgin Staffs fault though, so I think you'd get further with a calm call

Very true as I have worked in customer services and anyone gets treated better with a calm phone call (I was on complaints?)

[Goonerdude]

Originally Posted by Digital Fanatic

It's not Virgin Staffs fault though, so I think you'd get further with a calm call

Yeah but paying over £100 a month at least they could breakdown what the increase's are for, don't you think that is fair?

At least then I can make a choice on my bundles,

Why should I have to make the call to get a breakdown very poor on Virgins part,

Never said it was Virgin Staffs fault but nearly £5.00 a month extra is a bit much,

[Digital Fanatic]

Originally Posted by Goonerdude

Yeah but paying over £100 a month at least they could breakdown what the increase's are for, don't you think that is fair?

At least then I can make a choice on my bundles,

Why should I have to make the call to get a breakdown very poor on Virgins part,

Never said it was Virgin Staffs fault but nearly £5.00 a month extra is a bit much,

I know, I'm just saying there is no point making an "angry" call.

[frostygills]

Ah, somone else with a price rise close to mine. I was beggining to think it was just me with an over £4 price rise. I got a letter saying it was going up £4.50, we our on the old VIP20 (V+ and VHD, 20mb, HD channels). To me £4.50 seems a pretty hefty price rise when we are already paying over £100pm, so I'll have explore other avenues when I have time.

[Doz007]

Originally Posted by dazed&confused

I'm on VIP50
No email - no letter
No flowers
No chocolates

Sorry got carried away.................

I'm on VIP50 too and not heard a whisper either mate.

Originally Posted by Mr K

Good if true, but it does contradict what Neil B this morning. Either he was wrong, spoke out of turn or they've changed their mind during the course of the day. Whatever it would be good if he said something to retract it.

Do you have a link to what Neil said?

[andy_m]

I still haven't had a letter or an email

[nstokes]

Originally Posted by andy_m

I still haven't had a letter or an email

me ethier

[Mr K]

Originally Posted by Doz007

Do you have a link to what Neil said?

http://seekingalpha.com/article/3525...all-transcript

the bit he made a mistake about/told the truth by accident is:-

You'll have seen that we've increased prices to existing customers by 5% in April. We've also made the move to increase the price of TiVo for all new TiVo subscribers from GBP 3 to GBP 5, which takes place immediately. And in 12 months time, as current TiVo customers roll off their first 12-month contract, they will migrate from GBP 3 to GBP 5.

Seems quite unequivocal to me. Obviously a message for investors rather than customers. Hopefully they've changed their minds but still think it will be their long term aim to get us all on a £5 charge per Tivo. Makes business sense for them. Think it would backfire though.

[denphone]

Originally Posted by andy_m

I still haven't had a letter or an email

Nor me.

[Doz007]

Originally Posted by denphone

Nor me.

Is it only people on VIP50 that are still awaiting a letter?

[denphone]

Originally Posted by Doz007

Is it only people on VIP50 that are still awaiting a letter?

No as l am not on VIP50.

[andy_m]

Originally Posted by denphone

No as l am not on VIP50.

Nor me. Perhaps being a Virgin luvvie is paying off