05-02-2012, 21:31
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#16
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George Bromfield
Join Date: Jun 2008
Location: Liverpool
Services: virgin 500 bb phone xl sky Q
Posts: 99
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Re: BT say no
They replaced a pole in my road and took my old line down.when a asked engineer he said after 2 years they take them down
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05-02-2012, 21:47
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#17
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Inactive
Join Date: Aug 2006
Services: Winter Hill Freeview, Sky+, Virgin 4play, TV Broadband Phone and Mobile
Posts: 41
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Re: BT say no
Quote:
Originally Posted by g0mit
They replaced a pole in my road and took my old line down.when a asked engineer he said after 2 years they take them down
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He was clearly speaking with forked tongue.
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05-02-2012, 22:21
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#18
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
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Re: BT say no
Quote:
Originally Posted by Digi Tel
Good point. That was before the days of competition. (Although historians would point out that pre-competition there was always a shortage of lines.)
I left BT for Telewest (now Virgin Media) six years ago. I still have a dial tone on my BT line because they know that in order to win me back, I would not entertain an installation charge.
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I removed my BT line myself when my soffit and fascia boards were replaced and wrapped it around the telephone pole, BT removed some time later no idea exactly when but who cares.
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08-02-2012, 08:11
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#19
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Inactive
Join Date: May 2008
Posts: 286
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Re: BT say no
If there is no BT line then should there be no line rental?
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08-02-2012, 09:19
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#20
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
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Posts: 20,915
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Re: BT say no
Quote:
Originally Posted by Tarantella
If there is no BT line then should there be no line rental?
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You do not pay BT if you have no connection or phone line to the property.
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08-02-2012, 10:43
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#21
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cf.mega poster
Join Date: Sep 2011
Services: 3 phone lines, 100mb broadband, and TV x2 (including one Tivo)
Posts: 2,128
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Re: BT say no
I presume BT have now changed their policy. They replaced the telegraph pole outside my house 2 or 3 years ago. I said to the engineers at the time that there was no point re-connecting the line to my property, as I was with VM. But they said that they had to re-connect all lines, even if they were not active.
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08-02-2012, 11:05
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#22
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
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Posts: 20,915
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Re: BT say no
Quote:
Originally Posted by Tim Deegan
I presume BT have now changed their policy. They replaced the telegraph pole outside my house 2 or 3 years ago. I said to the engineers at the time that there was no point re-connecting the line to my property, as I was with VM. But they said that they had to re-connect all lines, even if they were not active.
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I would not have allowed them on my property.
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08-02-2012, 11:17
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#23
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cf.mega poster
Join Date: Sep 2011
Services: 3 phone lines, 100mb broadband, and TV x2 (including one Tivo)
Posts: 2,128
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Re: BT say no
Quote:
Originally Posted by Peter_
I would not have allowed them on my property.
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They were doing their job, and they asked nicely. Also the house was for sale, so it gave the buyer an option.
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08-02-2012, 12:13
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#24
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
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Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: BT say no
Quote:
Originally Posted by Tim Deegan
They were doing their job, and they asked nicely. Also the house was for sale, so it gave the buyer an option.
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If for sale no issue, but I would not have a BT line on my property.
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08-02-2012, 12:59
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#25
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cf.mega poster
Join Date: Sep 2011
Services: 3 phone lines, 100mb broadband, and TV x2 (including one Tivo)
Posts: 2,128
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Re: BT say no
Quote:
Originally Posted by Peter_
If for sale no issue, but I would not have a BT line on my property.
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Well I can see your point. I wouldn't buy a bed from Dreams...same sort of thing I suppose.
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08-02-2012, 13:24
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#26
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Permanently Banned
Join Date: Jan 2009
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Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: BT say no
Quote:
Originally Posted by Tim Deegan
Well I can see your point. I wouldn't buy a bed from Dreams...same sort of thing I suppose.
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I just dislike BT nothing more.
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08-02-2012, 17:55
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#27
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Inactive
Join Date: Jun 2003
Location: 127.0.0.1
Age: 61
Posts: 15,868
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Re: BT say no
Why have the line reinstated if it's not going to be used. Every chance that if someone did want it at some time in the future a fault would have developed sopmewhere that would need it replaceing at that futuer use date. Just seems rather wasteful of effort to me.
A lot of companies describe stuff as "installation" fees. BT used to have a fairly "reconnection" fee too. Virgin Media have often also charged installation fees for services like the hubs and TiVo. None of these meant you owned the kit of had a permanent right to them. Perhaps though the companies involved need to use better English to desribe why the charge arises and what it covers to avoid these frequent misconceptions from their customers.
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10-02-2012, 10:36
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#28
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cf.geek
Join Date: Jul 2003
Location: north west
Posts: 817
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Re: BT say no
Update.
Contractors put up a new pole yesterday and after having a chat with the guys, he put my line back up. The reason I wanted it put back was because if I ever did want to go back I didnt fancy paying out again for a new line.
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10-02-2012, 15:32
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#29
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Inactive
Join Date: Jan 2010
Location: Edinburgh
Services: Sky Tv, BT infinity broadband - since 5 June 2013..oh, and a BT phone (BT infinityyyy and beyonddddd
Posts: 5,536
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Re: BT say no
Quote:
Originally Posted by blackthorn
Update.
Contractors put up a new pole yesterday and after having a chat with the guys, he put my line back up. The reason I wanted it put back was because if I ever did want to go back I didnt fancy paying out again for a new line.
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Happy ending... 
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11-02-2012, 14:07
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#30
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Inactive
Join Date: Dec 2007
Posts: 18,385
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Re: BT say no
A few simple facts (some already mentioned)
1# BT won't redo a line to a non-active property
2# The monies they claim back from insurance will be for work done so BT won't get paid for not putting your line back..
3# There's been lots of instances where even though the physical line is still there it might not be connected at the exchange and for that BT will charge full price which is currently only £40 (free if they take BB)
Remember that the line isn't yours and the £250 you paid was purely for that contract.
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