Virgin Media to Double Broadband Speed - Page 72

Kymmy · 18-01-2012, 07:51

Quote:

Originally Posted by Peter_

We supply the plastic spanner which is half the size of the one you linked to and it is nowhere near as strong as the jaws open when you try to hard and you can stil undo it with your fingers.

The techs use pliers.

The one I linked to wasn't plastic but a torque wrench designed at 20in/lb (I thought that would have been obvious from the description and picture)

---------- Post added at 08:51 ---------- Previous post was at 08:47 ----------

The spanner gives a constant torque until it's jaws open.. well that should be the theory.. but anyone who's ever tried to use a cheap spanner on a stubborn nut knows that it depends on the speed you turn the spanner... too fast and the spanner just spreads it's jaws and doesn't tighten at all.. where as slow allows the plug to be tightened properly and to a greater torque than is finger tight..

Perhaps the telephone jockeys need training in how to use a plastic spanner

Peter_ · 18-01-2012, 08:21

Quote:

Originally Posted by Kymmy

The one I linked to wasn't plastic but a torque wrench designed at 20in/lb (I thought that would have been obvious from the description and picture)

---------- Post added at 08:51 ---------- Previous post was at 08:47 ----------

The spanner gives a constant torque until it's jaws open.. well that should be the theory.. but anyone who's ever tried to use a cheap spanner on a stubborn nut knows that it depends on the speed you turn the spanner... too fast and the spanner just spreads it's jaws and doesn't tighten at all.. where as slow allows the plug to be tightened properly and to a greater torque than is finger tight..

Perhaps the telephone jockeys need training in how to use a plastic spanner

I only glanced at it but the are many similar spanners available but that one is a nice price,most people just use the poor quality spanner provided and once the jaw spreads they will stop.

The techs just tend to use long nosed pliers as they can fit in most places.

No one has ever called up to complain about the supplied spanner so they probably presume its up to the job but at a price.

You may see one when you get your 50Mb and you can have a laugh.

pabscars · 18-01-2012, 09:56

Quote:

Originally Posted by BenMcr

That's not right. It's supposed to be as tight as the plastic spanner makes it - which is designed to not overtighten it.

Otherwise it doesn't always come off again

I call it "spark plug tight", meaning finger tight then a quarter turn. I always used a shifter (adjustable spanner) just to give it a little nip up, taking care not to over tighten it.

Obviously for the average jo, VM cant afford for the HAM FISTED idiots amongst us to keep snapping off F connectors, so I suggest thats why they supply a plastic spanner.

clumsymum · 18-01-2012, 10:55

Arrrgh !!!

Please guys, I have read thru vast swathes of this thread (an hour of my life I won't get back), and can't find the answer to this :-

Will our 10mb be going up to 20mb, and when ??

Over xmas we were discussing the BB, and I was wondering whether to upgrade (I link to work quite often, son now getting older so more hungry user of the BB). If that's going to happen anyway then obviously I'm not looking to pay any extra.

But are we looking at October/2014 ??

virginruinedntl · 18-01-2012, 10:58

Quote:

Originally Posted by clumsymum

Arrrgh !!!

Please guys, I have read thru vast swathes of this thread (an hour of my life I won't get back), and can't find the answer to this :-

Will our 10mb be going up to 20mb, and when ??

Over xmas we were discussing the BB, and I was wondering whether to upgrade (I link to work quite often, son now getting older so more hungry user of the BB). If that's going to happen anyway then obviously I'm not looking to pay any extra.

But are we looking at October/2014 ??

yes 10mb will be upgraded to 20mb, here is when: http://doublespeed.virginmedia.com/

qasdfdsaq · 18-01-2012, 12:32

Actually, the formal and most up to date list of what will be upgraded to what could do with being edited into the first post. Mods? Anyone?

It'd save us scrolling through pages to find it each time - and VM don't have the list posted obviously anywhere on their site either.

clumsymum · 18-01-2012, 12:36

Quote:

Originally Posted by virginruinedntl

yes 10mb will be upgraded to 20mb, here is when: http://doublespeed.virginmedia.com/

Thank you

BenMcr · 18-01-2012, 12:38

Quote:

Originally Posted by qasdfdsaq

and VM don't have the list posted obviously anywhere on their site either.

What speed will I get?

ntl.wotcha · 18-01-2012, 13:09

You would think solving outstanding capacity issues would be a priority over this. All I'm really after is a reliable 30Meg service.

Kushan · 18-01-2012, 13:11

Quote:

Originally Posted by ntl.wotcha

You would think solving outstanding capacity issues would be a priority over this. All I'm really after is a reliable 30Meg service.

I believe everywhere is getting a capacity upgrade to cope with this. They're investing all that money into something, it sure as hell isn't decent marketing or a decent DNS server.

virginruinedntl · 18-01-2012, 13:13

yeah, the reliability over the past 3 days has been hurredous, countless websites not working, internet connecting dying for 45mins at midnight yesterday, its been very frustrating. I reckon VM don't want to pay the Â£Â£ to solve the capacity problems. Surely it must be simple to upgrade to networking equipment and change some settings?

qasdfdsaq · 18-01-2012, 13:16

Quote:

Originally Posted by BenMcr

What speed will I get?

Doesn't list from speeds though, and is wrong for 50mb.

BenMcr · 18-01-2012, 13:19

Quote:

Originally Posted by qasdfdsaq

Doesn't list from speeds though, and is wrong for 50mb.

Not at the moment it's not. Any 50Mbit customers getting an increase before the summer will only go to 100Mbit.

Kushan · 18-01-2012, 13:23

Quote:

Originally Posted by virginruinedntl

yeah, the reliability over the past 3 days has been hurredous, countless websites not working, internet connecting dying for 45mins at midnight yesterday, its been very frustrating. I reckon VM don't want to pay the Â£Â£ to solve the capacity problems. Surely it must be simple to upgrade to networking equipment and change some settings?

If it was simple, don't you think Virgin would have done it by now?
Yeah, there are plenty of instances where customers aren't getting the service they pay for - I get that, I understand that and Virgin should (at least partially) refund those customers.

However, it's not a simple case of plugging in some new equipment or twiddling some settings, there's quite a bit more to it than that. Sometimes entire new swathes of Fibre will need to be laid, which is expensive and sometimes requires planning permission from local councils - there's a real issue with delays there. There's lots of reasons why upgrades can take weeks or months to happen - expense is just one part of it.

Anyway, I didn't notice last night's outage but I don't use Virgin's DNS - I suggest people use OpenDNS or Google's DNS (I use both).

Kymmy · 18-01-2012, 13:35

Quote:

Originally Posted by qasdfdsaq

Actually, the formal and most up to date list of what will be upgraded to what could do with being edited into the first post. Mods? Anyone?

It'd save us scrolling through pages to find it each time - and VM don't have the list posted obviously anywhere on their site either.

PM the full list to a mod and you may find that we'll edit the first post..

---------- Post added at 14:35 ---------- Previous post was at 14:24 ----------

PS.. I asked for a full list and not all the web pages... You can't expect us mods to do everything for you..