MAJOR NETWORK ISSUE (17 Jan 2012)
17-01-2012, 19:11
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#106
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Inactive
Join Date: May 2010
Posts: 34
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re: MAJOR NETWORK ISSUE (17 Jan 2012)
All appears to be ok here in Lincolnshire now.
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17-01-2012, 19:12
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#107
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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re: MAJOR NETWORK ISSUE (17 Jan 2012)
Quote:
Originally Posted by jimgors
It's been ****'d for days no one bothered to read my post... Everynight latency goes mental, speeds half and sites don't work.
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You may have a local fault unrelated to this. If you still have it after this, then you'll need to report it.
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17-01-2012, 19:12
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#108
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Inactive
Join Date: Jun 2008
Posts: 157
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re: MAJOR NETWORK ISSUE (17 Jan 2012)
Going to be a bit embarrassing for them. Nationwide outage.
Phones can't cope.
Support forum doesn't load or is unusable.
Status page doesn't load.
Shows how pathetic their support is really.
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17-01-2012, 19:14
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#109
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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re: MAJOR NETWORK ISSUE (17 Jan 2012)
Quote:
Originally Posted by The PIT
Going to be a bit embarrassing for them. Nationwide outage.
Phones can't cope.
Support forum doesn't load or is unusable.
Status page doesn't load.
Shows how pathetic their support is really.
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Not really, you can't have 4 million support staff sitting waiting for your call or capacity for that much traffic to a single webpage.
Thankfully issues like this are rare. Something like this will be a CSO (Critical Service Outage) and tend to be resolved with a few hours.
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17-01-2012, 19:18
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#110
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cf.mega poster
Join Date: Jun 2003
Location: Half in the corporeal, half in the etheral
Posts: 37,181
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re: MAJOR NETWORK ISSUE (17 Jan 2012)
Quote:
Originally Posted by The PIT
Going to be a bit embarrassing for them. Nationwide outage.
Phones can't cope.
Support forum doesn't load or is unusable.
Status page doesn't load.
Shows how pathetic their support is really.
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Thank the Lord for Cable Forum 
__________________
From Jim Cornette:
“Ty, Fy, bye”
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17-01-2012, 19:20
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#111
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Inactive
Join Date: Oct 2008
Location: Norwich
Age: 37
Services: Company LLU internet, soon-to-be company FTTC internet at 56Mb/20Mb!
Posts: 1,895
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re: MAJOR NETWORK ISSUE (17 Jan 2012)
Quote:
Originally Posted by Digital Fanatic
Not really, you can't have 4 million support staff sitting waiting for your call or capacity for that much traffic to a single webpage.
Thankfully issues like this are rare. Something like this will be a CSO (Critical Service Outage) and tend to be resolved with a few hours.
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Yes, when a few core network switches have a major problem they normally know about it quite quickly!
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17-01-2012, 19:21
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#112
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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re: MAJOR NETWORK ISSUE (17 Jan 2012)
Quote:
Originally Posted by Russ
Thank the Lord for Cable Forum |
Yes 
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17-01-2012, 19:21
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#113
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,699
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re: MAJOR NETWORK ISSUE (17 Jan 2012)
Quote:
Originally Posted by Russ
Thank the Lord for Cable Forum |
Yes a great help and has broken all records into the process.
__________________
“The only lesson you can learn from history is that it repeats itself”
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17-01-2012, 19:24
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#114
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Inactive
Join Date: Jun 2008
Posts: 157
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re: MAJOR NETWORK ISSUE (17 Jan 2012)
Quote:
Originally Posted by Russ
Thank the Lord for Cable Forum |
Yup headed off here first port of call.
You may need new servers in the future as you've probably gained a few people.
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17-01-2012, 19:26
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#115
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Wisdom & truth
Join Date: Jul 2009
Location: RG41
Services: RG41: 1Gig VOLT
Rutland: Gigaclear 400/400
Posts: 12,929
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re: MAJOR NETWORK ISSUE (17 Jan 2012)
The access problem never hit RG41 if my circuit is anything to judge by.
__________________
Seph.
My advice is at your risk.
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17-01-2012, 19:26
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#116
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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re: MAJOR NETWORK ISSUE (17 Jan 2012)
UPDATE from VM's Facebook page:
Quote:
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The problem was caused by a routing issue which effected internet traffic for some customers. Services are already on their way up. Another update will follow shortly.
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17-01-2012, 19:27
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#117
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RIp Sweetness
Join Date: Jul 2009
Posts: 2,393
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re: MAJOR NETWORK ISSUE (17 Jan 2012)
Region 06 is now up and running. Thank goodness for 3g and tethering.
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17-01-2012, 19:30
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#118
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Inactive
Join Date: Nov 2010
Posts: 8
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re: MAJOR NETWORK ISSUE (17 Jan 2012)
Got my connection back in South Gloucestershire at around 20:20.
So that's about 0.5 hours with a very unreliable connection and 2.5 hours completely down.
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17-01-2012, 19:37
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#119
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cf.geek
Join Date: Nov 2011
Location: United Kingdom
Services: YouFibre | Lebara Sim x 2| Plex
Posts: 884
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re: MAJOR NETWORK ISSUE (17 Jan 2012)
We're sorry that you've had a brief period of intermittent connection problems tonight, these were related to a routing hardware issue.
Our engineers have brought our services back on line and we're working to resolve any remaining problems at the highest priority.
We're very sorry for any inconvience caused tonight.
Thanks
http://community.virginmedia.com/t5/...973439#M111264
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17-01-2012, 19:40
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#120
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cf.mega poster
Join Date: Aug 2004
Posts: 11,207
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re: MAJOR NETWORK ISSUE (17 Jan 2012)
Quote:
Originally Posted by Digital Fanatic
Not really, you can't have 4 million support staff sitting waiting for your call or capacity for that much traffic to a single webpage.
Thankfully issues like this are rare. Something like this will be a CSO (Critical Service Outage) and tend to be resolved with a few hours.
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Yes but a simple "If you are calling about the current service outage, we're aware of it already" would massively reduce the number of support staff required.
And a lot of sites have a "backup" high volume, low complexity system for reporting major outages - e.g. reverting to a single line of text instead of failing completely.
Having a contingency plan to deal with major outages is all part of being a major service provider.
---------- Post added at 20:40 ---------- Previous post was at 20:39 ----------
Quote:
Originally Posted by Russ
Thank the Lord for Cable Forum |
Actually I was getting a "Site too busy" response from Cable Forum most of the time while VM's own forums were slow, but functional.
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