MAJOR NETWORK ISSUE (17 Jan 2012) - Page 8

Jennyc · 17-01-2012, 19:11

All appears to be ok here in Lincolnshire now.

Digital Fanatic · 17-01-2012, 19:12

Quote:

Originally Posted by jimgors

It's been ****'d for days no one bothered to read my post... Everynight latency goes mental, speeds half and sites don't work.

You may have a local fault unrelated to this. If you still have it after this, then you'll need to report it.

The PIT · 17-01-2012, 19:12

Going to be a bit embarrassing for them. Nationwide outage.
Phones can't cope.
Support forum doesn't load or is unusable.
Status page doesn't load.
Shows how pathetic their support is really.

Digital Fanatic · 17-01-2012, 19:14

Quote:

Originally Posted by The PIT

Going to be a bit embarrassing for them. Nationwide outage.
Phones can't cope.
Support forum doesn't load or is unusable.
Status page doesn't load.
Shows how pathetic their support is really.

Not really, you can't have 4 million support staff sitting waiting for your call or capacity for that much traffic to a single webpage.

Thankfully issues like this are rare. Something like this will be a CSO (Critical Service Outage) and tend to be resolved with a few hours.

Russ · 17-01-2012, 19:18

Quote:

Originally Posted by The PIT

Going to be a bit embarrassing for them. Nationwide outage.
Phones can't cope.
Support forum doesn't load or is unusable.
Status page doesn't load.
Shows how pathetic their support is really.

Thank the Lord for Cable Forum

Turkey Machine · 17-01-2012, 19:20

Quote:

Originally Posted by Digital Fanatic

Not really, you can't have 4 million support staff sitting waiting for your call or capacity for that much traffic to a single webpage.

Thankfully issues like this are rare. Something like this will be a CSO (Critical Service Outage) and tend to be resolved with a few hours.

Yes, when a few core network switches have a major problem they normally know about it quite quickly!

Digital Fanatic · 17-01-2012, 19:21

Quote:

Originally Posted by Russ

Thank the Lord for Cable Forum

Yes

denphone · 17-01-2012, 19:21

Quote:

Originally Posted by Russ

Thank the Lord for Cable Forum

Yes a great help and has broken all records into the process.

The PIT · 17-01-2012, 19:24

Quote:

Originally Posted by Russ

Thank the Lord for Cable Forum

Yup headed off here first port of call.
You may need new servers in the future as you've probably gained a few people.

Sephiroth · 17-01-2012, 19:26

The access problem never hit RG41 if my circuit is anything to judge by.

Digital Fanatic · 17-01-2012, 19:26

UPDATE from VM's Facebook page:

Quote:

The problem was caused by a routing issue which effected internet traffic for some customers. Services are already on their way up. Another update will follow shortly.

alwaysabear · 17-01-2012, 19:27

Region 06 is now up and running. Thank goodness for 3g and tethering.

PaulW2V · 17-01-2012, 19:30

Got my connection back in South Gloucestershire at around 20:20.

So that's about 0.5 hours with a very unreliable connection and 2.5 hours completely down.

Martin_D · 17-01-2012, 19:37

We're sorry that you've had a brief period of intermittent connection problems tonight, these were related to a routing hardware issue.

Our engineers have brought our services back on line and we're working to resolve any remaining problems at the highest priority.

We're very sorry for any inconvience caused tonight.

Thanks

http://community.virginmedia.com/t5/...973439#M111264

qasdfdsaq · 17-01-2012, 19:40

Quote:

Originally Posted by Digital Fanatic

Not really, you can't have 4 million support staff sitting waiting for your call or capacity for that much traffic to a single webpage.

Thankfully issues like this are rare. Something like this will be a CSO (Critical Service Outage) and tend to be resolved with a few hours.

Yes but a simple "If you are calling about the current service outage, we're aware of it already" would massively reduce the number of support staff required.

And a lot of sites have a "backup" high volume, low complexity system for reporting major outages - e.g. reverting to a single line of text instead of failing completely.

Having a contingency plan to deal with major outages is all part of being a major service provider.

---------- Post added at 20:40 ---------- Previous post was at 20:39 ----------

Quote:

Originally Posted by Russ

Thank the Lord for Cable Forum

Actually I was getting a "Site too busy" response from Cable Forum most of the time while VM's own forums were slow, but functional.