MAJOR NETWORK ISSUE (17 Jan 2012)
17-01-2012, 18:50
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#91
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Grumpy Fecker
Join Date: Jul 2007
Location: Warrington
Age: 66
Services: Every Weekend
Posts: 17,059
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re: MAJOR NETWORK ISSUE (17 Jan 2012)
Quote:
Originally Posted by Mr Angry
Calm down everyone.
It's just been announced that the outage is due to an electrician checking some building wiring in an apartment block in the South of England and accidentally uncovering the HQ of the national modem cloning network.
Police and tactical firearms experts along with two qualified technicians (not necessarily VM technicians) are attending the scene and normal service shall be resuming shortly.
Thank you for your patience. |
Very good indeed
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The UK is now the regime of Ayatollah Starmer the UK's dictator
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17-01-2012, 18:51
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#92
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
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Posts: 56,699
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re: MAJOR NETWORK ISSUE (17 Jan 2012)
Quote:
Originally Posted by a01020304
will we all get some compensation for loss of service?
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l somehow don't think so.
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“The only lesson you can learn from history is that it repeats itself”
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17-01-2012, 18:54
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#93
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Inactive
Join Date: Dec 2009
Location: N.W. London (ex NTL)
Services: VM Broadband and lots of STBs!
Posts: 79
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re: MAJOR NETWORK ISSUE (17 Jan 2012)
I thought the outage was caused by the Cleaners in Telehouse unplugging the racks to plug in the hoover??
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17-01-2012, 18:57
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#94
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Inactive
Join Date: Oct 2008
Location: Norwich
Age: 37
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re: MAJOR NETWORK ISSUE (17 Jan 2012)
Quote:
Originally Posted by a01020304
will we all get some compensation for loss of service?
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Only at Virgin's discretion may they compensate angry/irate/agitated customers. However remember you pay for an "up to" service and you don't pay for a Service Level Agreement, so technically they're not obliged to give you a single penny. 
Sounds like their core network switches had a problem if it knocked out a lot of their internet and TV delivery. There will be an internal investigation no doubt, but don't expect the findings to be made public.
---------- Post added at 19:57 ---------- Previous post was at 19:56 ----------
Quote:
Originally Posted by SiJ2000
I thought the outage was caused by the Cleaners in Telehouse unplugging the racks to plug in the hoover??
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Or putting a mop into the bottom of the racks and soaking the cables...
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17-01-2012, 18:58
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#95
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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re: MAJOR NETWORK ISSUE (17 Jan 2012)
Quote:
Originally Posted by a01020304
will we all get some compensation for loss of service?
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No, only total loss of service for more that 24 hours. it's in the T&C's, no service provider can guarantee a faultless service.
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17-01-2012, 19:00
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#96
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Inactive
Join Date: Dec 2009
Location: N.W. London (ex NTL)
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Posts: 79
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re: MAJOR NETWORK ISSUE (17 Jan 2012)
Sounds fair...
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17-01-2012, 19:02
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#97
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Inactive
Join Date: Feb 2008
Location: Manchester
Services: 200mb Broadband
Posts: 67
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re: MAJOR NETWORK ISSUE (17 Jan 2012)
Quote:
Originally Posted by SiJ2000
I thought the outage was caused by the Cleaners in Telehouse unplugging the racks to plug in the hoover??
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that sounds like atlantic 252 when they switched over to the other transmitter at 7pm, it would go dead for a few seconds and they said it was the cleaner just plugging in the hoover :-)
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17-01-2012, 19:06
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#98
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Inactive
Join Date: Aug 2008
Location: Liverpool
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Posts: 8,384
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re: MAJOR NETWORK ISSUE (17 Jan 2012)
Mines been ok for a while now, everyone elses ok?
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17-01-2012, 19:06
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#99
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Inactive
Join Date: Oct 2011
Location: Nottingham
Age: 69
Services: Gig1,Ultimate Volt,Virgin 360x2,
O2 mobile
Posts: 746
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re: MAJOR NETWORK ISSUE (17 Jan 2012)
Needed to ring Virgin Mobile but got a message to call back later as they are having 'technical issues'.
Also,no on demand on Tivo,network down
Area 30
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17-01-2012, 19:07
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#100
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
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re: MAJOR NETWORK ISSUE (17 Jan 2012)
Quote:
Originally Posted by Digital Fanatic
Mines been ok for a while now, everyone elses ok?
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Yes mine has improved significantly in the last 40 minutes.
__________________
“The only lesson you can learn from history is that it repeats itself”
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17-01-2012, 19:08
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#101
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Inactive
Join Date: Dec 2009
Location: N.W. London (ex NTL)
Services: VM Broadband and lots of STBs!
Posts: 79
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re: MAJOR NETWORK ISSUE (17 Jan 2012)
Mine continues to improve...
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17-01-2012, 19:09
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#102
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Inactive
Join Date: Nov 2008
Location: London
Services: TV Maxit TV with 360 box + phone, M600, VM Hub 5
Posts: 94
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re: MAJOR NETWORK ISSUE (17 Jan 2012)
Quote:
Originally Posted by Digital Fanatic
Mines been ok for a while now, everyone elses ok?
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I've been back OK since about 20 minutes ago. Previously, only some websites were loading.
I'm on the Hayes UBR.
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17-01-2012, 19:10
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#103
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Inactive
Join Date: Aug 2008
Location: Liverpool
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Posts: 8,384
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re: MAJOR NETWORK ISSUE (17 Jan 2012)
Good stuff
Must be a major routing fault somewhere. Glad I wasn't in this evening  
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17-01-2012, 19:10
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#104
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Inactive
Join Date: Mar 2011
Location: Swansea
Services: Virgin TV M+ 30MB XL
Posts: 70
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re: MAJOR NETWORK ISSUE (17 Jan 2012)
It's been ****'d for days no one bothered to read my post... Everynight latency goes mental, speeds half and sites don't work.
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17-01-2012, 19:11
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#105
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Inactive
Join Date: Jun 2003
Location: 127.0.0.1
Age: 61
Posts: 15,868
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re: MAJOR NETWORK ISSUE (17 Jan 2012)
Quote:
Originally Posted by Mr Angry
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You just know someone out there is going to google that and then set up a site 
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