100M : just rang VM to upgrade to 100mb

[qasdfdsaq]

I tested 200mb broadband. Doesn't mean it's going to happen.

In fact I have no intention of supplying more than 40mb in the near future.

And no, Infinity's 40mb download isn't "as fast" as VM's 50mb but is faster in many other ways (e.g. double the upload). 80mb FTTC *will* be faster than VM's 50mb in almost every way measureable, including download speed hence VM feeling the need to compete by hiking 50mb up to 100 and 30mb to 60. VM's product will still remain inferior if you care about anything beside headline downstream speed, but alas the majority of the UK public don't even care about that.

[thenry]

surely not? VM can improve and will in my opinion. why go through all the trouble that they're going through not to top broadband as a whole?

[Sephiroth]

qasi's got a point. VM isn't FTTC; it's FTTN which means splitting the nodes out to the green cabinets. Infinity doesn't do that. It's 288 users per cabinet per fibre pair. That siad, Infinity customers suffer with distance from the street cabinet. So it may be swings/roundabouts to the extent that qas has stated.

[thenry]

what the VM cab upgrades in progress, there must be something there to improve the service ?

[gwilliams51025]

Originally Posted by jb66

Why can't there be dedicated trained staff who can look at redtools and then decide if it can be done remotely. Or better yet post out a 6db attenuator etc, this will dramatically bring lead times down

The amount of money wasted sending techs to add a little block to a bit of coax is embarrassing, just have a look at the community forum.

"oh your signal is 8db, that's why your connections slow". Then I go out add a 6db attenuator and the connection is the same..

Well it will help it NOT slow down.
Are you aware of noise in the slope of the signal between the high end and low end ?
Adding this simulator/attenuator/equaliser will reduce the slope and reduce the noise thus (in theory) better service
If its the same speed try using your own programmes. If there slow it's your comp

[Chrysalis]

Originally Posted by gwilliams51025

Well it will help it NOT slow down.
Are you aware of noise in the slope of the signal between the high end and low end ?
Adding this simulator/attenuator/equaliser will reduce the slope and reduce the noise thus (in theory) better service
If its the same speed try using your own programmes. If there slow it's your comp

in regards to jb66 points it is a waste of tech's time but it could well be delaying tactics by VM. It costs money to send out techs but i am assuming its cheaper to send out a tech than to do upgrades to fix congestion. Maybe some speed issues are caused by power levels, but I dont think many are. I have tried my connection from about -10 all the way up to +11 on power and it made zilch affect on my speeds, it just affected T3 timeouts and modem drops.

[General Maximus]

Originally Posted by Ignitionnet

Are you sure BT are doing this? I'm aware of the 80Mb product being released by Openreach but wasn't aware of a free upgrade for Infinity customers.

ya, i can't remeber where but i have defo read that they are upgrading everyone for free on two different sites. One was before xmas when they first announced it and the second one was very recently. Links were provided in this forum somewhere.

[euroscooby]

I called VM today to check that an engineer to add a v+ box was still scheduled. Whilst confirming he was (no it was not showing in My Virgin Media) she mentioned I could upgrade to 100mb. For nothing. So I did. Engineer coming on Thursday apparently.

[General Maximus]

Originally Posted by euroscooby

I called VM today to check that an engineer to add a v+ box was still scheduled. Whilst confirming he was (no it was not showing in My Virgin Media) she mentioned I could upgrade to 100mb. For nothing. So I did. Engineer coming on Thursday apparently.

what modem have you got atm?

[euroscooby]

Originally Posted by General Maximus

what modem have you got atm?

Superhub using 50MB

[General Maximus]

Originally Posted by euroscooby

Superhub

bummer. Although you have only got to wait 2 days she should have upgraded you over the phone in 2 secs

[BenMcr]

Originally Posted by General Maximus

bummer. Although you have only got to wait 2 days she should have upgraded you over the phone in 2 secs

100Mbit is engineer install only (or supposed to be) - even if you've got an existing SuperHub. I've not seen any brief to say otherwise.

Which means any agent upgrading customers over the phone isn't doing their job right

[General Maximus]

I can't help but laugh. When I rang up to upgrade to 100mbit and wanted it doing over the phone I was told that i had to have an engineer out and when I asked why other peeps were being upgraded over the phone they said it was because those people already had shubs and I needed an engineer to bring me one (even though I said I didnt want one). And then when I spoke to the dude in the CEOs office he told me everyone should be upgraded over the phone and an engineer booked only if there was a problem afterwards.

That is 3 people telling 3 different stories (including yourself) so who is right? You, retentions or the CEO's office?

[Diablotf]

I just ordered the 100mbit and was told an engineer was to come out. Then I read this thread. Called them back and told the lady at the other end I have a superhub already and do I really need an engineer to come out.

She said as far as she knows they've had some problems with certain houses when upgrading to 100mbit and the power levels not being correct. So that's why an engineer had to come out in case it needed adjusting after the upgrade.

Whilst I prefer it have been done over the phone, I can wait a few days and have the peace of mind that at least the power levels will be correct.

[Skie]

If they check them. Most wont. If it connects and loads a website its job done and back in the van.