V+ V+ Box just died-help!

fiyero · 02-01-2012, 20:03

Hi All

Can anyone help?

I turned on my V+ Box and no channels were available. I turned everything off and back on but the V+ Box now has no lights and seems dead. Checked fuses and HDMI cable

Got an engineer booked for poss. replacement but lost all my recordings potentially

Is there any fix for this from my end

Thanks

devilincarnate · 02-01-2012, 20:12

Quote:

Originally Posted by fiyero

Hi All

Can anyone help?

I turned on my V+ Box and no channels were available. I turned everything off and back on but the V+ Box now has no lights and seems dead. Checked fuses and HDMI cable

Got an engineer booked for poss. replacement but lost all my recordings potentially

Is there any fix for this from my end

Thanks

If the box is dead you will not be able to get anything back from it.

fiyero · 02-01-2012, 20:16

For some bizarre reason, box dead for half an hour now V+ box just come on.

Al recordings still there. Should I get the box replaced or do you think this was a one-off glitch?

devilincarnate · 02-01-2012, 20:18

Quote:

Originally Posted by fiyero

For some bizarre reason, box dead for half an hour now V+ box just come on.

Al recordings still there. Should I get the box replaced or do you think this was a one-off glitch?

No Idea of this one, Maybe one of the staff would be able to advise.

spiderplant · 02-01-2012, 20:44

VM are unlikely to replace it if it's now working. But to be safe, I suggest you get all your recordings watched or archived ASAP, then see how it goes.

Don't forget to ring to cancel the tech visit if the box is working.

fiyero · 02-01-2012, 21:08

will do, thank you.

How do you do a reset on the V+ Samsung box. Is it hold down the standby button or press the button with the letter 'r' on it

Thanks for your help

spiderplant · 02-01-2012, 21:33

Hold standby for 5 seconds. Or use the switch on the back, if it's got one. Or switch off at the wall socket.

fiyero · 02-01-2012, 21:39

thank you

whitewineandsoda · 03-01-2012, 22:50

Quote:

Originally Posted by spiderplant

VM are unlikely to replace it if it's now working. But to be safe, I suggest you get all your recordings watched or archived ASAP, then see how it goes.

Don't forget to ring to cancel the tech visit if the box is working.

How do you archive recordings? We lost all ours when the box broke, so can you save them somehow? I ask because everything has frozen on my box tonight but I can still get into the menu part of it. TIA, WWAS.