Superhub can we really write it off? - Page 7

General Maximus · 24-12-2011, 22:42

Quote:

Originally Posted by Masque

Sorry it just continues to work and I have had this device since February.

Do you get a cheque for Â£100 everytime you say that?

Peter_ · 24-12-2011, 22:52

Quote:

Originally Posted by General Maximus

Do you get a cheque for Â£100 everytime you say that?

No as with my previous modems an Ambit 256 and prior to that a Motorola 5100 it just does exactly as it should do and provides me with a solid connection.

It may be the device or it may be the platform or CMTS that I am on as even outages I can count on one hand in the last 10 years.

I was one of the first to be connected once CableNorthWest laid our cabling.

Also do consider as well that in a few short months I am being made redundant so my loyalty as such is to myself as I am not a spokesperson for my now short term employer.

General Maximus · 24-12-2011, 23:13

me too, in the last 10 years I have only had 4 outages that I have noticed. There may have been more but they have gone unnoticed if i wasn't in front of my pc

markie1966 · 25-12-2011, 01:07

Quote:

Originally Posted by Masque

I take by that rather silly comment that you have very little idea about what you are talking about, the are well over half a million Superhubs in use throughout the country and no manufacturer anywhere in the world would ever be so naive as to state none of their devices will ever develop a fault or even have a fault when delivered.

Even the older standard modems develop faults or were sometimes faulty upon delivery or install and the same can be said for the different makes and models of routers we supplied.

So do please justify that rather silly statement above because you have shot yourself in the foot by posting it.

---------- Post added at 12:50 ---------- Previous post was at 12:48 ----------

Initially my Superhub took 6/7 hours to activate but since then it has been rock solid, we get them in exactly the same way as anyone else via courier and I even had to pay the Â£30 upgrade fee.

Anyone thinking that they can use a few threads and posts on various forums as proof that every device is inherently faulty is living in cloud cuckoo land, this is a general comment and not specific to the person being quoted above.

the fact that you think i have little idea of what im talking about is irrelevant...what i was trying to get across is that whatever a company makes....be it a car...a tv...a kettle....that company should be striving for zero defects which in turn leads to zero complaints
is there zero complaints on here...or on virgins own forum....about that blooming shub??? hmmmm dont think so

Peter_ · 25-12-2011, 07:25

Quote:

Originally Posted by markie1966

the fact that you think i have little idea of what im talking about is irrelevant...what i was trying to get across is that whatever a company makes....be it a car...a tv...a kettle....that company should be striving for zero defects which in turn leads to zero complaints
is there zero complaints on here...or on virgins own forum....about that blooming shub??? hmmmm dont think so

The are relatively few complaints or the device would have been pulled rather than becoming the main device across all tiers, so any perentage of complaints must be low in order for that to be allowed.

If it was as bad as the forums say it would have been replaced and a new device/s put in its place.

Nopanic · 25-12-2011, 08:18

Jesus people (like how I included him?) its Christmas morning .. peace and good will ..

General Maximus · 25-12-2011, 08:57

Quote:

Originally Posted by Nopanic

Jesus people (like how I included him?) its Christmas morning .. peace and good will ..

yup, Merry Christmas to everyone, I hope you have a lovely day with however you are with and have nice presents and enjoy good food and drink

Sirius · 25-12-2011, 08:58

Quote:

Originally Posted by Nopanic

Jesus people (like how I included him?) its Christmas morning .. peace and good will ..

Not a hope in hell (like how I included his place?)

Sephiroth · 25-12-2011, 09:32

Quote:

Originally Posted by Masque

.......
If it was as bad as the forums say it would have been replaced and a new device/s put in its place.

That's gollox, Masque. You seem to forget the 12 months or so of woe while VM struggled to get a reasonable firmware out of Netgear or whoever wrote the software. Throughout this period, a vanilla gateway could have been put in its place - but no, VM are so up themselves that people were made to suffer for a year. Apaert from which it's a self defeating design without external antennae.

And your darling company still advertised it as "unbeatable wireless".

Why don't you acknowledge these points instead of keeping your head in the sand. It's no credit to VM if the SH eventually comes right after more than a year; and it's got some way to go with the current wireless and instability issues.

The key fault with VM's SH policy was not specifying Modem Mode in the first place. How up themselves (and follish) was that?

Peter_ · 25-12-2011, 09:42

Quote:

Originally Posted by Sephiroth

That's gollox, Masque. You seem to forget the 12 months or so of woe while VM struggled to get a reasonable firmware out of Netgear or whoever wrote the software. Throughout this period, a vanilla gateway could have been put in its place - but no, VM are so up themselves that people were made to suffer for a year. Apaert from which it's a self defeating design without external antennae.

And your darling company still advertised it as "unbeatable wireless".

Why don't you acknowledge these points instead of keeping your head in the sand. It's no credit to VM if the SH eventually comes right after more than a year; and it's got some way to go with the current wireless and instability issues.

The key fault with VM's SH policy was not specifying Modem Mode in the first place. How up themselves (and follish) was that?

If it was as bad as you say why is it now the default kit across all tiers, presumably the is a reason for that because if it was that bad it would have been replaced rather than announced as the default device as of 21st December.

Remember posting on this forum will not result in any changes by Virgin Media as it appears to also be the case on the community forum as they must see different results to people posting about issues.

Sephiroth · 25-12-2011, 12:23

Quote:

Originally Posted by Masque

If it was as bad as you say why is it now the default kit across all tiers, presumably the is a reason for that because if it was that bad it would have been replaced rather than announced as the default device as of 21st December.

Remember posting on this forum will not result in any changes by Virgin Media as it appears to also be the case on the community forum as they must see different results to people posting about issues.

That's an easy one to answer. The SH is default kit across all tiers because VM say so. It can't be because it's so wonderful because it isn't as the history of firmware releases has shown and as illustrated by the wireless and reset issues still being experienced and reported on the forums.

And yes, VM are so up themselves that nothing the users say moves them to change.

What I can accept is that the SH is evolving in the right direction (maybe next firmware release) into a reasonable get-you-going gateway. It should be advertised as such and not be claimed to have "unbeatable wireless" and other ridiculous superlatives for a such highly slugged gateway.

Peter_ · 25-12-2011, 12:55

Quote:

Originally Posted by Sephiroth

That's an easy one to answer. The SH is default kit across all tiers because VM say so. It can't be because it's so wonderful because it isn't as the history of firmware releases has shown and as illustrated by the wireless and reset issues still being experienced and reported on the forums.

And yes, VM are so up themselves that nothing the users say moves them to change.

What I can accept is that the SH is evolving in the right direction (maybe next firmware release) into a reasonable get-you-going gateway. It should be advertised as such and not be claimed to have "unbeatable wireless" and other ridiculous superlatives for a such highly slugged gateway.

I have never said it has unbeatable wireless only that my devices always defaulted to it.

Sephiroth · 25-12-2011, 13:00

Quote:

Originally Posted by Masque

I have never said it has unbeatable wireless only that my devices always defaulted to it.

You didn't - but VM (your current employer) make the claim. My spat with you is that you never come out and comment on the things that are currently wrong with the SH and it's wretched history.

Chrysalis · 25-12-2011, 13:07

Quote:

Originally Posted by Masque

If it was as bad as you say why is it now the default kit across all tiers, presumably the is a reason for that because if it was that bad it would have been replaced rather than announced as the default device as of 21st December.

Remember posting on this forum will not result in any changes by Virgin Media as it appears to also be the case on the community forum as they must see different results to people posting about issues.

haha merry christmas guys.

Its the default as it is "good enough" but not "the best" or "perfect". Modem mode will provide a workaround for those who simply refuse to accept the pitfalls of the device. Replacing the superhub after only a year would be costly in finance as well as PR.

Sephiroth · 25-12-2011, 13:13

Chrys

If VM can get away with claims like "unbeatable wireless", they can get away with explaining anything else. There are other gateways out there which VM might have tested - but I suspect not. But they should and then offer one of them as a paid-for alternative after being judged by a public panel of field triallers.