Coming Soon to Virgin TV (2011) Vol. III.

[paultrademark]

Originally Posted by RichardCoulter

Another pop up to advise customers of the Actually, there is one that I have been given by management, following my refusal to deal with the indians. Unfortunately, after speaking to them, they have asked me not to give it out

What happens if you get an 'indian' who works in a UK call centre?

Borderline racism IMO

Originally Posted by paultrademark

What happens if you get an 'indian' who works in a UK call centre?

Borderline racism IMO

Racism???? What utter rubbish!

I myself have been frustrated, not at the call centre staff themselves, but at VM insistence of having their call centres based outside the UK. On more than one occasion I've had to ask technical questions and talking to someone over a time delayed line when their first language may not be English is time consuming and frustrating. I've never been rude to the staff as, I repeat, they are just employees of VM and it's VM's fault.

Racism is a horrible accusation to throw at someone willy-nilly.

[LondonRoad]

My better half phone Virgin Mobile to see about upgrading our daughter's phone as a little surprise. Wife is main account holder and daughter has a basic payg attached to the main account.

After getting the information she asked for she asked for time to think about the options and to discuss with me.

Half an hour later the Pushy Indian Lady phoned my 10 year old daughter direct.!!!

I suspect the whole Christmas, surprise thing went over the lady's head because of cultural differences. I doubt if that would have happened with an operator based in the UK, no matter what their background.

[howardmicks]

Originally Posted by LondonRoad

My better half phone Virgin Mobile to see about upgrading our daughter's phone as a little surprise. Wife is main account holder and daughter has a basic payg attached to the main account.

After getting the information she asked for she asked for time to think about the options and to discuss with me.

Half an hour later the Pushy Indian Lady phoned my 10 year old daughter direct.!!!

I suspect the whole Christmas, surprise thing went over the lady's head because of cultural differences. I doubt if that would have happened with an operator based in the UK, no matter what their background.

Total disgrace,you want to email the head office about that,I would be fuming if my daughter was contacted by sales operatives direct

[paultrademark]

Originally Posted by Mobes

Racism???? What utter rubbish!

I myself have been frustrated, not at the call centre staff themselves, but at VM insistence of having their call centres based outside the UK. On more than one occasion I've had to ask technical questions and talking to someone over a time delayed line when their first language may not be English is time consuming and frustrating. I've never been rude to the staff as, I repeat, they are just employees of VM and it's VM's fault.

Racism is a horrible accusation to throw at someone willy-nilly.

I agree the process when speaking to agents in non-uk call centres can be frustrating.

However, the way Richard expressed his view is not really acceptable. The fact that an official CF Moderator has edited the post to a more suitable term is enough for me to stand by my post.

[neilo]

The reason why call centres in India are not that big a hit with people in the UK is just down to the fact that the more successfully two people communicate with each other on any given topic (normally but not always), directly correlates to how great a match there is between them on ALL of the following:

1) Knowledge of the subject
2) Aptitude
3) Personality
4) Life experiences
5) Cultural background

The problem is that people in India don't match with people in UK on numbers 4 and 5. However, when I have spoken to Indian people in the UK, things are usually very good because they have more of a match with me on all the above. It's not racism, it's just problems with communication.

So...... Sky Sports red button coming to TiVo anytime soon then?

[braysoj1]

can we go back to the coming soon to virgin tv topic please this is joke the coming soon to virgin tv has gone to the dogs mods can you do somthing

[devilincarnate]

Originally Posted by braysoj1

can we go back to the coming soon to virgin tv topic please this is joke the coming soon to virgin tv has gone to the dogs mods can you do somthing

Very well said mate. As none of the last so many posts have been abot VMTV and what is coming soon.

[RichardCoulter]

Originally Posted by paultrademark

What happens if you get an 'indian' who works in a UK call centre?

Borderline racism IMO

I would be prepared to speak to him/her if they could speak English properly and knew what they were talking about.

I have no interest in your opinions on racism, besides, this is not the appropriate thread for you to air them.

Originally Posted by devilincarnate

Very well said mate. As none of the last so many posts have been abot VMTV and what is coming soon.

Exactly.

[Felim_Doyle]

Originally Posted by geordiechris

I know this is off topic but does anyone have a telephone number I can call to complain without having to fight the indian call centre?

The OP did prefix the question with "... off topic ..." and a couple of succinct, relevant replies, ideally from VM staff or customers with prior experience, would have been sufficient. It was not an invitation to start a discussion on the frustrations of dealing with customer service staff, based anywhere and of any ethnic background, who have neither the language skills nor the technical knowledge to execute their duties. That's either for a dedicated thread or complaints via direct contact with the company.

---------- Post added at 09:37 ---------- Previous post was at 09:24 ----------

Originally Posted by geordiechris

Terrible picture (pixelating VERY badly, freezing and blanking) when it gets very windy (as it is now) round where I live. When there is no wind the picture is fine.

See the DTV Medic thread and related threads in the Help & Support Forum.

[Gunslinger]

Originally Posted by paultrademark

What happens if you get an 'indian' who works in a UK call centre?

Borderline racism IMO

So the banks and insurance companies advertising 'UK only call centres' are being racist, then?

It is not unreasonable (or racist) for customers to expect to deal with people who can communicate with them on their own terms.

And what does it say about companies who evidently put doing things on the cheap, above providing an acceptable and respectful service to their customers?

Anyhoo, back on topic, please.

[denphone]

Media Boy when is the slate being added for CBS Action in preparation for the 15th December launch.

[neilo]

OMG! CBS Action. Finally a chance to catch up with Picard and the crew....

[denphone]

Originally Posted by neilo

OMG! CBS Action. Finally a chance to catch up with Picard and the crew....

Yes and Chuck Norris as well.