Virgin named fastest major broadband provider
02-12-2011, 22:27
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#16
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laeva recumbens anguis
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Join Date: Jun 2006
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Re: Virgin named fastest major broadband provider
No more abuse, please, or people will be infracted.
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02-12-2011, 22:56
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#17
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XIV
Join Date: Dec 2009
Location: Crawley
Age: 35
Services: Three Unlimited
Posts: 15,823
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Re: Virgin named fastest major broadband provider
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03-12-2011, 08:42
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#18
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Inactive
Join Date: Jun 2008
Location: Leeds, West Yorkshire
Age: 47
Posts: 13,995
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Re: Virgin named fastest major broadband provider
I have an upload speed below the UK average of 2Mbps apparently, interesting.
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03-12-2011, 19:35
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#19
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cf.mega poster
Join Date: Sep 2011
Services: 3 phone lines, 100mb broadband, and TV x2 (including one Tivo)
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Re: Virgin named fastest major broadband provider
Quote:
Originally Posted by HD Boy
Signal problems ?
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Dunno, but I will find out when the engineer comes out on Monday.
---------- Post added at 18:35 ---------- Previous post was at 18:34 ----------
Quote:
Originally Posted by Ignitionnet
I have an upload speed below the UK average of 2Mbps apparently, interesting.
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What are you supposed to have?
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05-12-2011, 11:50
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#20
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Inactive
Join Date: Mar 2010
Posts: 12,313
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Re: Virgin named fastest major broadband provider
I had a 30mb connection which was ok until you tried to stream YouTube or game.
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05-12-2011, 13:29
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#21
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Inactive
Join Date: Jun 2008
Location: Leeds, West Yorkshire
Age: 47
Posts: 13,995
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Re: Virgin named fastest major broadband provider
Quote:
Originally Posted by Tim Deegan
What are you supposed to have?
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I'm on 50Mb that hasn't had the upload upgrade yet.
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05-12-2011, 13:48
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#22
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cf.mega poster
Join Date: Sep 2011
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Re: Virgin named fastest major broadband provider
Quote:
Originally Posted by Ignitionnet
I'm on 50Mb that hasn't had the upload upgrade yet.
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And what do VM say about it?
---------- Post added at 12:48 ---------- Previous post was at 12:44 ----------
I had a VM engineer come out this moring. He said that there is a fault, but it isn't with my modem, and it isn't the cable between my house and the box in the street. But it is somewhere else on the network. So he is reporting it.
Well as long as they do fix it, then it should push my speeds up to much closer to the 100mb that it should be. And it should also stop outages.
I was also told that very few outages are actually displayed by VM. So don't take their word that there isn't a network problem, if tech support try telling you that.
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05-12-2011, 13:58
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#23
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Inactive
Join Date: Mar 2005
Location: here
Age: 57
Services: Virginmobile,Sky TV, ZEN 76Mb,ZEN Phone line.
Posts: 1,288
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Re: Virgin named fastest major broadband provider
Quote:
Originally Posted by Tim Deegan
And what do VM say about it?
---------- Post added at 12:48 ---------- Previous post was at 12:44 ----------
I had a VM engineer come out this moring. He said that there is a fault, but it isn't with my modem, and it isn't the cable between my house and the box in the street. But it is somewhere else on the network. So he is reporting it.
Well as long as they do fix it, then it should push my speeds up to much closer to the 100mb that it should be. And it should also stop outages.
I was also told that very few outages are actually displayed by VM. So don't take their word that there isn't a network problem, if tech support try telling you that.
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They can only report a problem once it has been passed to networks and they are in the process of investigating the problem, a power outage or total loss due to network plant is easy to find and report, intermitent problems that may not come to light until a number of customers have reported problems and had visits from service can take a while to be reported/fixed.
So there is no conspiracy of VM not reporting faults to make them look better
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05-12-2011, 14:21
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#24
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cf.mega poster
Join Date: Sep 2011
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Re: Virgin named fastest major broadband provider
Quote:
Originally Posted by sollp
They can only report a problem once it has been passed to networks and they are in the process of investigating the problem, a power outage or total loss due to network plant is easy to find and report, intermitent problems that may not come to light until a number of customers have reported problems and had visits from service can take a while to be reported/fixed.
So there is no conspiracy of VM not reporting faults to make them look better
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I didn't say there was.
On many occasions over the years I have been told that there is no fault in my area. So I have then had to wait in for an engineer (because tech support said it must be a problem with my modem), only to be told by the engineer that it is a problem with the network in my area.
All I am saying is that there should be a system to log faults that are grouped in areas. So that if lets say I am the third person in my area to report a problem, then the operator could tell me that there have been other reports, and it will therefore be investigated.
Instead I had someone in an overseas call centre telling me: - They can't help me because I pay extra to get the 100mb service
- There isn't a fault in my area
- An engineer will have to come out in 4 days, so I'll have to wait in
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05-12-2011, 14:44
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#25
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: Virgin named fastest major broadband provider
Quote:
Originally Posted by Tim Deegan
I didn't say there was.
On many occasions over the years I have been told that there is no fault in my area. So I have then had to wait in for an engineer (because tech support said it must be a problem with my modem), only to be told by the engineer that it is a problem with the network in my area.
All I am saying is that there should be a system to log faults that are grouped in areas. So that if lets say I am the third person in my area to report a problem, then the operator could tell me that there have been other reports, and it will therefore be investigated.
Instead I had someone in an overseas call centre telling me: - They can't help me because I pay extra to get the 100mb service
- There isn't a fault in my area
- An engineer will have to come out in 4 days, so I'll have to wait in
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This already happens, we have a Outage Surveillance Team that look for things like that all day/night. The problem comes when only 1 or 2 people report a fault, as is likely with 100mb.
1st line can check if there are SNR/FEC or utilisation problems with your CMTS/Cable and escalate to that team too.
Other times the customer is adamant that they have a single user issue and 1st line will leave notes to that effect, so no further action is taken until the service engineer visits.
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05-12-2011, 14:45
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#26
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Permanently Banned
Join Date: Oct 2011
Location: Radio Cairo, Hampstead, London
Services: 100 MB Broadband, XL Tv, Sky Sports and Movies HD, all other prenium channels, 3 TIVO, 2 V HD
Posts: 2,937
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Re: Virgin named fastest major broadband provider
In my eyes the best bit about Virgin Media is its broadband!
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05-12-2011, 16:28
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#27
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cf.mega poster
Join Date: Sep 2011
Services: 3 phone lines, 100mb broadband, and TV x2 (including one Tivo)
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Re: Virgin named fastest major broadband provider
Quote:
Originally Posted by Digital Fanatic
This already happens, we have a Outage Surveillance Team that look for things like that all day/night. The problem comes when only 1 or 2 people report a fault, as is likely with 100mb.
1st line can check if there are SNR/FEC or utilisation problems with your CMTS/Cable and escalate to that team too.
Other times the customer is adamant that they have a single user issue and 1st line will leave notes to that effect, so no further action is taken until the service engineer visits.
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Well correct me if I'm wrong, but doesn't 50mb and 100mb use the same cable??
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05-12-2011, 16:52
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#28
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Inactive
Join Date: Aug 2008
Location: Liverpool
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Re: Virgin named fastest major broadband provider
Quote:
Originally Posted by Tim Deegan
Well correct me if I'm wrong, but doesn't 50mb and 100mb use the same cable??
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Still may only be a few on a particular cable upstream.
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05-12-2011, 17:22
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#29
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cf.mega poster
Join Date: Sep 2011
Services: 3 phone lines, 100mb broadband, and TV x2 (including one Tivo)
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Re: Virgin named fastest major broadband provider
Quote:
Originally Posted by Digital Fanatic
Still may only be a few on a particular cable upstream.
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Sorry but that went straight over my head......does 50mb and 100mb use the same cable?
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05-12-2011, 17:48
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#30
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Inactive
Join Date: Mar 2005
Location: here
Age: 57
Services: Virginmobile,Sky TV, ZEN 76Mb,ZEN Phone line.
Posts: 1,288
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Re: Virgin named fastest major broadband provider
Quote:
Originally Posted by Tim Deegan
Sorry but that went straight over my head......does 50mb and 100mb use the same cable?
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Yes, up to a point
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