Trying to upgrade to Tivo at fair cost
25-11-2011, 14:07
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#61
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 75
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 5,212
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Re: Trying to upgrade to Tivo at fair cost
It may be on the bill but mine went down by £10 or so when I "upgraded " & had the V+ moved. Your right it makes no sense.
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25-11-2011, 15:07
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#62
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Inactive
Join Date: Dec 2005
Services: Virgin 100 meg BB, Talk More Anytime Phone, Mix TV, V6.
Posts: 4,729
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Re: Trying to upgrade to Tivo at fair cost
Quote:
Originally Posted by zekeisaszekedoes
I dunno mate, I wouldn't call it "baby"...
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"Baby Tivo", was the nickname given to the 500gig tivo by an esteemed member of these forums, when it's launch was still just a strong rumour and we only knew about the 1TB Tivo. So 'baby brother' type description, and it's stuck as a description.
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25-11-2011, 18:06
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#63
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Inactive
Join Date: May 2009
Services: Sky Q Silver, 2 x mini boxes,VM 150mb broadband and VM phone with anytime calls.
Posts: 472
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Re: Trying to upgrade to Tivo at fair cost
Quote:
Originally Posted by BenMcr
VIP 100 with two TiVo boxes would be £114.46
Install would be £49.95
with 2 x £49.95 activation - one for 1TB box and one for the 500GB box
and £30 activation for 100Mbit
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Ben,
Can you please tell me what VM do when they "Activate" a piece of kit,as in why does it have to carry a charge?
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25-11-2011, 19:51
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#64
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Inactive
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Trying to upgrade to Tivo at fair cost
To be honest, I'm not going to.
End of the day it's up to you whether you wish to pay them or not depending on whether you think it's value for money or not. What the costs are called doesn't really matter
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25-11-2011, 20:30
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#65
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Permanently Banned
Join Date: Jan 2011
Location: Hampshire, UK
Age: 41
Services: 30Mb Broadband (XL), 2TB TiVo (M+), Samsung Galaxy Ace (M), POTS Landline (M).
Posts: 823
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Re: Trying to upgrade to Tivo at fair cost
Quote:
Originally Posted by passingbat
"Baby Tivo", was the nickname given to the 500gig tivo by an esteemed member of these forums, when it's launch was still just a strong rumour and we only knew about the 1TB Tivo. So 'baby brother' type description, and it's stuck as a description.
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Nice little anecdote. So what would you call a 500GB TiVo upgraded to a 2TB?  
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25-11-2011, 20:47
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#66
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Inactive
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Trying to upgrade to Tivo at fair cost
Big Daddy?
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25-11-2011, 20:54
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#67
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cf.mega poster
Join Date: Sep 2011
Services: 3 phone lines, 100mb broadband, and TV x2 (including one Tivo)
Posts: 2,128
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Re: Trying to upgrade to Tivo at fair cost
Quote:
Originally Posted by Mr K
Agree CS is really poor. I only realised my extra box would be free, if I had TivO installed, from this forum. I can't see any mention of it on VM's site. It just leaves a lot of long standing customers paying full/advertised price feeling ripped off when they find out about it.
It's a shame as the retentions team give really good service, and VM have a good service to offer. If only they would invest in CS a bit more, which might mean us paying slightly more, but so be it. Think they've got the price/service balance wrong at the moment.
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Steady on. I got a real slating for suggesting that VM's CS was anything less than perfect....lol
---------- Post added at 19:54 ---------- Previous post was at 19:50 ----------
Quote:
Originally Posted by kop32
Ben,
Can you please tell me what VM do when they "Activate" a piece of kit,as in why does it have to carry a charge?
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Probably no more than typing a few details into a computer. But then it's just something extra to charge you for when they have enticed you into the web with free box, and free install...Just like Ryan Air do with their extras.
When I ordered mine it was free box, and free activation, but they wanted to charge about £50 for the install. But I managed to talk this down to £20.
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25-11-2011, 21:09
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#68
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Permanently Banned
Join Date: Jan 2011
Location: Hampshire, UK
Age: 41
Services: 30Mb Broadband (XL), 2TB TiVo (M+), Samsung Galaxy Ace (M), POTS Landline (M).
Posts: 823
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Re: Trying to upgrade to Tivo at fair cost
Quote:
Originally Posted by BenMcr
Big Daddy?
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Shame doing that would be in breach of the Ts&Cs really, it'd be worth it just to be able to refer to the box as Big Daddy TiVo.
Quote:
Originally Posted by Tim Deegan
Steady on. I got a real slating for suggesting that VM's CS was anything less than perfect....lol
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Well, the CS from CEO's office has been amazing, in our case. Went from wanting to jack in every service we buy and heading for BT or Sky to being highly satisfied customers loving the services again.
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25-11-2011, 21:13
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#69
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cf.mega poster
Join Date: Sep 2011
Services: 3 phone lines, 100mb broadband, and TV x2 (including one Tivo)
Posts: 2,128
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Re: Trying to upgrade to Tivo at fair cost
Quote:
Originally Posted by zekeisaszekedoes
Well, the CS from CEO's office has been amazing, in our case. Went from wanting to jack in every service we buy and heading for BT or Sky to being highly satisfied customers loving the services again.
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Isn't it a shame you have to escalate it though
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26-11-2011, 00:49
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#70
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Inactive
Join Date: Dec 2005
Services: Virgin 100 meg BB, Talk More Anytime Phone, Mix TV, V6.
Posts: 4,729
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Re: Trying to upgrade to Tivo at fair cost
Quote:
Originally Posted by zekeisaszekedoes
So what would you call a 500GB TiVo upgraded to a 2TB? |
Good?
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