TiVo : Trying to upgrade to Tivo at fair cost

[DaMac]

It's shocking you have to phone retentions not to get ripped off...

[Arthurgray50@blu]

I spoke with VM's main office this week, and they spoke my sense than CS, they need training in how to speak with customers etc.

[muppetman11]

Originally Posted by Arthurgray50@blu

I spoke with VM's main office this week, and they spoke my sense than CS, they need training in how to speak with customers etc.

Were you meant to say spoke more sense

[Sirius]

Originally Posted by Arthurgray50@blu

I spoke with VM's main office this week, and they spoke my sense than CS, they need training in how to speak with customers etc.

[Tim Deegan]

Originally Posted by paultrademark

Cause CS don't know what they are doing when it comes to it on the additional box.
Ask to speak to a manager or go to retentions who will sort out the free additional box for you.
I have 2 Tivo's and a V+ and only pay £3 on top of my bundle for them (on XL TV)

Did you speak to sales or CS?

I have found that sales have far more knowledge, and there is far less chance of speaking to an overseas call centre where they have to stick to a script.

---------- Post added at 01:56 ---------- Previous post was at 01:52 ----------

Originally Posted by DaMac

It's shocking you have to phone retentions not to get ripped off...

You don't. They keep saving me money, whilst giving me more

Mind you, I did say that I was trying to decide to either move completely to Sky, or completely to VM. And I managed to get the Tivo install down to £20.

[thunderlips]

my sister in law called vm to tell them she was moving house and wanted her services moving to the new house they offerd her her a free tivo box free activation and free intsulation in her new home as long as she signs a new 12 month contract and cause she recomended someone and they also signed up and got a tivo she got £50 credit ! ( i wanted to cry with jealousy ) lol.

[DaMac]

Originally Posted by Tim Deegan

You don't. They keep saving me money, whilst giving me more

So you did have to phone retentions to get the best deal then...?

[Tim Deegan]

Originally Posted by DaMac

So you did have to phone retentions to get the best deal then...?

No, I phoned sales, and sorted it all out with them.

[RichardCoulter]

Originally Posted by BenMcr

Have to point out that the TiVo costs how now changed - it would now be £6 for that setup

I thought it was now £3 per account, not per box for Tivo and there was no extra charge if the V+ was retained

[muppetman11]

Originally Posted by RichardCoulter

I thought it was now £3 per account, not per box for Tivo and there was no extra charge if the V+ was retained

He was replying to someone who had two TIVO boxes , the TIVO charge is now £3.00 per box.

[Mr K]

Originally Posted by BenMcr

As you already have two boxes the prices would be as follows.

£49.95 install
1 x £0 activation for a 500GB TiVo
or
1 x £49.95 activation for a 1TB TiVo
and then £3 a month


£49.95 install
1 x £0 for a 500GB TiVo
or
1 x £49.95 activation for a 1TB TiVo
and then £3 a month


£49.95 installation
1 x £0 activation and 1 x £49.95 activation for 2 x 500GB TiVo
or
1 x £49.95 activation and 1 x £99.95 activation for 2 x 1TB boxes
and then £6 a month

You may qualify for the free additional outlet offer which is a reduction on your current bill of £6.50 - so the net change after the addition of the TiVo fee would be a reduction of £3.50 a month, or 50p reduction with two TiVos

cheers for this BenMcr, just changed my V+ for a TiVo and got my bill lowered by £3.50. Never seen this advertised anywhere.

[Pea-Pod]

Thought I would tag my query onto this thread as the original post as been answered and it sort of relates;

I've been thinking of upgrading to TiVo from V+HD - currently I pay £5 a month for this, so in theory upgrading to TiVo should see this reduced to £3 saving me £2 per month.

However i'm not sure about this small stipulation in the T&C's - " Customers on non-standard pricing (such as loyalty discounts) must move to standard pricing to be eligible for offer. Virgin Media reserves the right to withdraw or amend discount if you change any part of your offer package."

Currently my bill (the one from May which shows a breakdown of the services not the recent months which only seem to summarise it as bundled charges) reflects a £17 discount for Phone, Bband & TV - Will I lose this if I upgrade to TiVo?

[Digital Fanatic]

Originally Posted by Pea-Pod

Thought I would tag my query onto this thread as the original post as been answered and it sort of relates;

I've been thinking of upgrading to TiVo from V+HD - currently I pay £5 a month for this, so in theory upgrading to TiVo should see this reduced to £3 saving me £2 per month.

However i'm not sure about this small stipulation in the T&C's - " Customers on non-standard pricing (such as loyalty discounts) must move to standard pricing to be eligible for offer. Virgin Media reserves the right to withdraw or amend discount if you change any part of your offer package."

Currently my bill (the one from May which shows a breakdown of the services not the recent months which only seem to summarise it as bundled charges) reflects a £17 discount for Phone, Bband & TV - Will I lose this if I upgrade to TiVo?

Sounds like a bundle discount on your account, so it should be ok as it's standard pricing. The T&C's are about Customer Relation discounts on top of these.

[Cobbydaler]

Originally Posted by BenMcr

As you already have two boxes the prices would be as follows.

£49.95 install
1 x £0 activation for a 500GB TiVo
or
1 x £49.95 activation for a 1TB TiVo
and then £3 a month

I'm confused

Why does it cost £50 more to activate a box where the only difference is the size of the hard drive?

[Digital Fanatic]

Originally Posted by Cobbydaler

I'm confused

Why does it cost £50 more to activate a box where the only difference is the size of the hard drive?

It costs VM more money to have that box produced. The customer benefits from the bigger HD and free replacement for life.