13-11-2011, 15:36
|
#1
|
|
cf.member
Join Date: Mar 2006
Location: Dumbarton
Services: Virgin 250mb Tivo
Posts: 30
|
superhub resetting
super keeps resetting every 10-15 mins any ideas  
|
|
|
|
13-11-2011, 17:12
|
#2
|
|
Inactive
Join Date: Aug 2004
Location: Northants
Age: 81
Services: Sky Unlimited FibrePro
Sky Talk
Sky+HD
Posts: 5,122
|
Re: superhub resetting
reset it to factory settings.
If that doesn't help, and it probably won't........
switch it to modem mode and if that works..........
buy yourself a decent router.
If modem mode doesn't work get superduper replaced.
|
|
|
|
|
13-11-2011, 21:40
|
#3
|
|
cf.member
Join Date: Mar 2006
Location: Dumbarton
Services: Virgin 250mb Tivo
Posts: 30
|
Re: superhub resetting
Quote:
Originally Posted by Mick Fisher
reset it to factory settings.
If that doesn't help, and it probably won't........
switch it to modem mode and if that works..........
buy yourself a decent router.
If modem mode doesn't work get superduper replaced.
|
none of the above worked tech out on tuesday to see whats up
thank anyway 
|
|
|
|
|
14-11-2011, 00:15
|
#4
|
|
cf.addict
Join Date: Sep 2009
Location: Southampton (Switch PT2)
Services: Fixed phone service (inclusive weekend calls) & internet service (200/12meg)
Posts: 493
|
Re: superhub resetting
Make sure you have the right PSU and are not using the old one that came with a previous modem or router. Some installers have forgotten to swap over the PSUs.
|
|
|
|
|
14-11-2011, 07:46
|
#5
|
|
Inactive
Join Date: Jan 2011
Location: Crawley
Services: Sky TV in the living room, Freeview in the bedroom. Plusnet Unlimited Fibre
Posts: 632
|
Re: superhub resetting
Quote:
Originally Posted by AndyCalling
Make sure you have the right PSU and are not using the old one that came with a previous modem or router. Some installers have forgotten to swap over the PSUs.
|
That is very possible as that is what has happened with me. Just waiting for a response on the community forum to send me out a new one.
|
|
|
|
|
14-11-2011, 14:30
|
#6
|
|
Inactive
Join Date: Jan 2008
Posts: 954
|
Re: superhub resetting
I think you'd get a faster response by calling 151 from a virgin landline to be honest. Even if you have to spend all day redialing till you get someone with a clue.
The last time I looked, the community forums had a 7 day turnaround for official staff replies. It could have changed since then ofc.
|
|
|
|
|
14-11-2011, 14:35
|
#7
|
|
cf.mega poster
Join Date: May 2010
Services: Plusnet FTTC,
FoxSat HDR for TV,
Vonage VOIP.
Posts: 2,082
|
Re: superhub resetting
Quote:
Originally Posted by Milambar
The last time I looked, the community forums had a 7 day turnaround for official staff replies. It could have changed since then ofc.
|
I just checked and it's coming down again (4-5days) which is good news.
|
|
|
|
|
14-11-2011, 14:39
|
#8
|
|
Inactive
Join Date: Jan 2011
Location: Crawley
Services: Sky TV in the living room, Freeview in the bedroom. Plusnet Unlimited Fibre
Posts: 632
|
Re: superhub resetting
Yeah, I'll wait for them to respond. At the moment I am only getting a couple of dropouts a day which I can cope with for a few days. If I haven't got a response by Friday I shall phone.
The biggest clue to power being a problem was when I installed my new NAS box and transferred almost 200GB of data from the old network hard drive. I was doing this whilst around 5-6 other devices were using the network both wired and wirelessly and the router gave up and rebooted.
|
|
|
|
|
16-11-2011, 22:42
|
#9
|
|
cf.member
Join Date: Mar 2006
Location: Dumbarton
Services: Virgin 250mb Tivo
Posts: 30
|
Re: superhub resetting
seem to be something to do with the network
|
|
|
|
|
17-11-2011, 11:52
|
#10
|
|
Inactive
Join Date: Jan 2011
Location: Crawley
Services: Sky TV in the living room, Freeview in the bedroom. Plusnet Unlimited Fibre
Posts: 632
|
Re: superhub resetting
Quote:
Originally Posted by foxy1972
seem to be something to do with the network
|
My router crashing seems to be something to do with my network you mean?
|
|
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 18:24.
|
Join CF
You are here: 
