VIP/VIP+ New and Improved VIP Package - Page 107

HD Boy · 06-11-2011, 13:27

Quote:

Originally Posted by Firmsky

Thanks for your reply Ben, so that's an increase of Â£9. So I take it long time customers don't receive any discounts from VIP packages? Thanks once again for your help.

You are actually getting a Â£1 discount

Because the difference between the price of 50mb and 100mb is Â£10

Firmsky · 06-11-2011, 14:01

Well I'm sold then, a whole Â£1! Thank you soooo much VM you are too kind

dibbz · 06-11-2011, 19:13

Quote:

Originally Posted by BenMcr

Not sure how that works out. With the new TiVo pricing VIP 50 with two TiVo boxes should be Â£104.96

Hi Ben

Who knows, all i know is the contract was delivered with the prices on it with the "right to council" form enclosed (not that its gonna be sent in)

I'm not complaining about it

philwhite100 · 07-11-2011, 00:36

We are on VIP50 and pay about Â£108 with one V+ box and one STD none HD box.

Firmsky · 07-11-2011, 00:45

VIP50 with a TiVo and a V+ costs me Â£101.46 per month, you need to ring up and query your price!

BenMcr · 07-11-2011, 00:49

It may well be the correct price (due to price changes) if they've been on VIP 50 since before the TiVo launch

Remember swapping to VIP 50 with TiVo will drop it to Â£101.46

joanneg · 07-11-2011, 13:34

I'm currently on what I think is called VIP50

XXL Broadband
XL TV
XL Phone
Sky Premium Channels HD
V+ Box
V HD Box

and would like to upgrade to Tivo.

I pay Â£96.50 for the above at the moment and have been with VM for 6 yrs.

Don't know if that's a good or bad deal?

I've had constant problems with all services for the past two months and have had engineers out 6 times in 2 months. I tried to complain yesterday but customer retentions were closed.

So my plan is to call customer retentions today and try to get Tivo without paying the Â£49 installation charge due to the problems I have had lately. Am happy to pay the Â£3 monthly charge. And would like to move my V+ box upstairs.

Don't know if I'll be successful or not, but can only try. Any ideas what the cost might be? Or any feedback?

Thanks.

Firmsky · 07-11-2011, 13:50

Ben, rang up for VIP100 and have been quoted 111.46. Took that price though as I didn't have to pay installation or any activation fees so Â£1 over 12 months is better than a Â£30 activation. It was Nice chap from Sheffield who sorted it all and he added Spotify to my account and also said I should be able to keep my 50Meg modem providing the engineer is happy but stated the engineer my state I have to have the Superhub. Fingers crossed I don't!

BenMcr · 07-11-2011, 14:17

Oh monkey nuts, my error

VIP 100 is Â£111.46 - as it's Â£10 more than VIP 50 which is Â£101.46

---------- Post added at 13:17 ---------- Previous post was at 13:16 ----------

Quote:

Originally Posted by Firmsky

and also said I should be able to keep my 50Meg modem providing the engineer is happy but stated the engineer my state I have to have the Superhub. Fingers crossed I don't!

Don't keep your modem. It's not compatible long term with 100Mbit as there are already areas using more downstream channels for 100Mbit than the VMNG300 can handle

Firmsky · 07-11-2011, 14:24

Quote:

Originally Posted by BenMcr

Oh monkey nuts, my error

VIP 100 is Â£111.46 - as it's Â£10 more than VIP 50 which is Â£101.46

---------- Post added at 13:17 ---------- Previous post was at 13:16 ----------

Don't keep your modem. It's not compatible long term with 100Mbit as there are already areas using more downstream channels for 100Mbit than the VMNG300 can handle

The agent did say something along those lines and added if the installer is happy ask them to leave a Superhub and if problems arise in the future I can just call in and activate the Superhub. Not sure if that is possible? Obviously an install is still taking place this Thursday so I'll see what happens. In regards to Spotify how long it does it take to be added to my account? It's still telling me I don't have it and I need to upgrade to 30Mbps. Thanks once again for your time.

Even happier now I know it should be Â£111.46 as I got a free Â£30 activation and free Â£49.99 installation! Good work VM

Just rang about Spotify as its still not showing, been told the code wasn't applied as promised and I now have to wait until my install date of the 10/11/11 for the code to be applied as they can't change my order now. Why is everything always so complicated! I can smell Billy Bull here but I'll wait till Thursday then see what happens!

BenMcr · 07-11-2011, 15:27

Spotify will be tied into the installation

Firmsky · 07-11-2011, 15:51

Quote:

Originally Posted by BenMcr

Spotify will be tied into the installation

As always many thanks Ben

telboy007 · 09-11-2011, 18:14

I've not bothered keeping up to date with what has changed with the VIP package since I got it (ages ago), but recently I got the 1TB tivo box and decided to have a poke about.

So basically you get the sky premium HD and 50mb included (I'm on 20mb) so I ring up to inquire whether I can be upgraded. It'll cost me another Â£70 for installation and activation of the super hub.

I just forked out Â£100 for the tivo activation, takes the pith to be honest!

BenMcr · 09-11-2011, 19:04

To be honest, that why it's worth look at all your options before you get something installed :/

telboy007 · 09-11-2011, 19:07

Quote:

Originally Posted by BenMcr

To be honest, that why it's worth look at all your options before you get something installed :/

True true, I wouldn't mind paying the activation fee but paying an installation fee for something I could do? There are even instructions for installing the super hub on the VM website!

I installed the modem myself when it went from the motorola white block to the slinky small black number, this is no different.

Annoyed.