TiVo : £3 TiVo charge

[toady]

Originally Posted by richard1960

I would love to get a TiVo box,but certainly not until sky sports red button is on and reminders (yes its a feature i well use),but when those are on there i wll take another look.

Same here, already have a TIVO box, but need to keep my V HD for these functions, and won't be replacing it if its going to cost me an extra £3 a month for the second box whereas people who currently have 2 TIVOs for just £3 a month

[Topgun]

Originally Posted by BenMcr

That's because it doesn't apply until the 1st November, so the website is completely correct

Well, it is the 1st November now and the website still says £3 per account.

http://shop.virginmedia.com/digital-...ox-prices.html

[MrB]

Originally Posted by Topgun

Well, it is the 1st November now and the website still says £3 per account.

http://shop.virginmedia.com/digital-...ox-prices.html

It does, but then if you add anything to the ordering basket, the second box is charged £9.50 now (£6.50 multiroom, £3 Tivo) - that only showed as £6.50 yesterday.

MrB

[Topgun]

Originally Posted by MrB

It does, but then if you add anything to the ordering basket, the second box is charged £9.50 now (£6.50 multiroom, £3 Tivo) - that only showed as £6.50 yesterday.

MrB

Well, isn't that slightly underhand? Surely the pricing structure should be made available and be crystal clear before you to get to the stage of actually ordering things, don't you think?

I wonder if you ring now that could be used as leverage over them?

[tycho]

Originally Posted by MrB

I have recently inceased my services with Mates Rates which I understand is a discount on the Triple XL package (plus Int and mobile pack, which I didn't need but is apparently compulsory - unless someone knows that you could remove these without losing the Mates Rates discount?). The price is £38.01 including V+ and extra VHD. If you keep V+ (move to another room) and get a TiVo, does this add £3 and remove the multiroom charge (£6.50), or just add another £3 on top? If just adding another £3 on, could you keep all three boxes for the same price? I asked about just changing to 2xTivo before install but they said it woud be another £6 (£3 Tivo charge per box) which didn't sound right so didn't proceed.

I am asking here as people keep reporting adding Tivo brings the price of their multiroom down by £3.50 so thought you may know as it seems from above people are getting different answers to the same question (yes, I know I can get hold of the person who put you on Mates rates, who can contact the Mates Rates team who can call me back ... or I can ask here and hope for the best first!).

Many thanks

MrB

Hi,

I did what it sounds like your trying to do (bear in mind I did this before the charge went from £3 per account to £3 per box.

Essentailly, I was entitled to the Mates Rates deal at £38.01 per month, stated as coming with V+HD and a second VHD Box.

When I got my call back I asked the lady if I could add Tivo to the order and was told, Yes I could for £3.

I then asked, If I add Tivo, can I choose to forgo the VHD box, so end up with V+HD & Tivo for £41 per month and she said Yes I could.

Then asked, can I be cheeky - if the Tivo charge is £3 per account, can I have 2 Tivo's instead of a Tivo and a V+HD and still only pay £41 per month - she said 'Yes you can' - so thats what I did, and thats what I've got

I never asked about adding 2 Tivos's and keeping the V+HD - I think would be pushing it a bit and I'd fully have expected to have been asked for an extra £6.50 to do that.

Does that help?

Cheers
Tony

Edit - the above doesn't mention my install costs - which I had to pay in full (ie £50 for each Tivo and a £40 Install fee)

[MrB]

Originally Posted by Topgun

Well, isn't that slightly underhand? Surely the pricing structure should be made available and be crystal clear before you to get to the stage of actually ordering things, don't you think?

Seems business as usual for Virgin Media looking at threads on here and other discussion boards, which is a shame really - given Virgin have 100% control of their website then you would think that they could be consistent with their pricing messages (and explicit if it only applies to new customers).

MrB

---------- Post added at 23:14 ---------- Previous post was at 23:11 ----------

Originally Posted by tycho

Hi,

I did what it sounds like your trying to do (bear in mind I did this before the charge went from £3 per account to £3 per box.

Essentailly, I was entitled to the Mates Rates deal at £38.01 per month, stated as coming with V+HD and a second VHD Box.

When I got my call back I asked the lady if I could add Tivo to the order and was told, Yes I could for £3.

I then asked, If I add Tivo, can I choose to forgo the VHD box, so end up with V+HD & Tivo for £41 per month and she said Yes I could.

Then asked, can I be cheeky - if the Tivo charge is £3 per account, can I have 2 Tivo's instead of a Tivo and a V+HD and still only pay £41 per month - she said 'Yes you can' - so thats what I did, and thats what I've got

I never asked about adding 2 Tivos's and keeping the V+HD - I think would be pushing it a bit and I'd fully have expected to have been asked for an extra £6.50 to do that.

Does that help?

Cheers
Tony

Edit - the above doesn't mention my install costs - which I had to pay in full (ie £50 for each Tivo and a £40 Install fee)

Thank you Tony - I know that I am on a reasonably good deal but always looking to get the best possible price when I am renegotiating my deal/setting my contract price for another 12/18 months .

Many thanks

MrB

[Chad]

Originally Posted by MrB

It does, but then if you add anything to the ordering basket, the second box is charged £9.50 now (£6.50 multiroom, £3 Tivo) - that only showed as £6.50 yesterday.

MrB

That doesn't sound like a company treating customers, or more importantly potentially new customers fairly. When and if Virgin bank launches, I will be keeping my distance

[BenMcr]

Originally Posted by Topgun

Well, it is the 1st November now and the website still says £3 per account.

http://shop.virginmedia.com/digital-...ox-prices.html

Doesn't any more

[akki007]

I got my Tivo installed today, it's a great box! When I spoke to retentions the other week about adding Tivo, the CS rep told me that there was no £3 charge for me, so I reluctantly accepted! I then asked how much per month it would be to move my V+ HD box upstairs...Free the CS rep responded. Okaaaay I said, so now I've got Tivo for free and a second V+HD box for err free? Is that usual?

The £3 being waived is, the free multiroom box isn't.

[fixerman]

Originally Posted by akki007

I got my Tivo installed today, it's a great box! When I spoke to retentions the other week about adding Tivo, the CS rep told me that there was no £3 charge for me, so I reluctantly accepted! I then asked how much per month it would be to move my V+ HD box upstairs...Free the CS rep responded. Okaaaay I said, so now I've got Tivo for free and a second V+HD box for err free? Is that usual?

I would advise you to double check your account. Thy are notorious for incorrect charging. Good luck with your new Tivo! It is a great price of kit!

[akki007]

Originally Posted by Jameseh

The £3 being waived is, the free multiroom box isn't.

I love virgin! my price hasnt changed for years and I keep getting free stuff!

[bigmick777]

My first post on the site but thought I needed to share my very recent experience!

I am on mates rates (£38) for 2 x V+, 30MB BB, Phone and XL TV.

I thought I would call this evening to try and get TiVo as TBH had a few probs with the V+ HD box failing - quite recently but the engineer couldnt swap for TiVo without apparently losing my mates rate - would need to phone Customer Services.

Anyhow, a quick call this evening and they are replacing both boxes with TiVo and waivering the 50quid is install for £3 p.m or so he said, then he came back and said actually on mates rates, the discount for 2 x TiVo boxes now means I pay £29!

I triple checked this wanst an introductory offer, I was still on mates rates etc. Well chuffed!

[MrB]

Originally Posted by bigmick777

My first post on the site but thought I needed to share my very recent experience!

I am on mates rates (£38) for 2 x V+, 30MB BB, Phone and XL TV.

I thought I would call this evening to try and get TiVo as TBH had a few probs with the V+ HD box failing - quite recently but the engineer couldnt swap for TiVo without apparently losing my mates rate - would need to phone Customer Services.

Anyhow, a quick call this evening and they are replacing both boxes with TiVo and waivering the 50quid is install for £3 p.m or so he said, then he came back and said actually on mates rates, the discount for 2 x TiVo boxes now means I pay £29!

I triple checked this wanst an introductory offer, I was still on mates rates etc. Well chuffed!

I would be very surprised if it comes through at that (but well done you if it does) - my understanding was that mates rates is currently £38.01 and if you wanted Tivo adding it is £41.01.