My Internet Is Broken

[ltmatt]

Virgin media 10mb service, latest modem. Browsing slow. Playing games online, impossible. Been like this for a few days. Checked pingtest .net and got this. NR5 (norwich) area.

[Mick Fisher]

Have you reported it?

[ltmatt]

Originally Posted by Mick Fisher

Have you reported it?

Not yet. I was kinda hoping if i just left it alone it would fix itself.

Guess i better phone em, whats the number?

[thenry]

150 from your VM landline.

[Mick Fisher]

Hmmm must be contageous. My inet is broken now. I notice I have gone from 64qam to 256qam and power levels are now all 10's and 11's. Download speed is varying from zero to 30meg but mostly it's around 8meg. Browsing is like wading through treacle.

---------- Post added at 18:43 ---------- Previous post was at 18:41 ----------

Originally Posted by ltmatt

Not yet. I was kinda hoping if i just left it alone it would fix itself.

Yeah I know what you mean. Calls to offshore support are mostly a waste of time and just serve to raise your blood pressure.

---------- Post added at 19:07 ---------- Previous post was at 18:43 ----------

Hmmm....mine seems to have sorted itself out. It didn't have enough grunt to even run a speed test before.

[ltmatt]

Originally Posted by Mick Fisher

Hmmm must be contageous. My inet is broken now. I notice I have gone from 64qam to 256qam and power levels are now all 10's and 11's. Download speed is varying from zero to 30meg but mostly it's around 8meg. Browsing is like wading through treacle.

---------- Post added at 18:43 ---------- Previous post was at 18:41 ----------


Yeah I know what you mean. Calls to offshore support are mostly a waste of time and just serve to raise your blood pressure.

---------- Post added at 19:07 ---------- Previous post was at 18:43 ----------

Hmmm....mine seems to have sorted itself out. It didn't have enough grunt to even run a speed test before.

I phoned them up and it seems like there is something wrong. Oversubscribed in the norwich area or something. A fix is coming on the 26th of october supposedly. Net is barely usable, been like this for weeks.

[Mick Fisher]

If it is oversubscription the usual symptom is OK all day till 4.00pm then major slowdown till around midnight - 2.00am.

If yours is as your speedtest all the time then there is something wrong. If you spoke to offshore maybe you are being fobbed off.

What are your signal levels like. Post them on here.

[JMcB]

Ive been very stop and start here 2

[ltmatt]

Originally Posted by Mick Fisher

If it is oversubscription the usual symptom is OK all day till 4.00pm then major slowdown till around midnight - 2.00am.

If yours is as your speedtest all the time then there is something wrong. If you spoke to offshore maybe you are being fobbed off.

What are your signal levels like. Post them on here.

They did say there was a fault in the area. Then i went on the virgin media forum and someone was saying it was oversubscribed. Ill get back with logs shortly.