Has the Indian Call Centre being given the heave ho?
01-10-2011, 12:58
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#46
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Re: Has the Indian Call Centre being given the heave ho?
Quote:
Originally Posted by denphone
Wheres my gold plated T shirt then. 
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01-10-2011, 12:59
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#47
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Grumpy Fecker
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Re: Has the Indian Call Centre being given the heave ho?
Quote:
Originally Posted by Ignitionnet
That said this thread is potentially interesting as a place for VM employees threatened by closure of Albert Dock to blow off some steam, so I shall subscribe accordingly.
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01-10-2011, 12:59
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#48
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Re: Has the Indian Call Centre being given the heave ho?
Quote:
Originally Posted by Ignitionnet
Yes, I had a similar issue, except it was a UK centre that sent me a VM256 to replace a VMNG300. Incompetence isn't exclusive to offshore.
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That has happened so many times and the is no excuse as that was an engineer only swap. 
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01-10-2011, 13:01
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#49
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Grumpy Fecker
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Re: Has the Indian Call Centre being given the heave ho?
Quote:
Originally Posted by Ignitionnet
Yes, I had a similar issue, except it was a UK centre that sent me a VM256 to replace a VMNG300. Incompetence isn't exclusive to offshore.
That said this thread is potentially interesting as a place for VM employees threatened by closure of Albert Dock to blow off some steam, so I shall subscribe accordingly.
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I can count on one finger the issues i have had with the uk faults centre, I don't have enough hands and feet to count the overseas faults centre feckups
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01-10-2011, 13:03
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#50
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Re: Has the Indian Call Centre being given the heave ho?
Quote:
Originally Posted by Masque
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The only difference is he is probably ten years younger and three stone lighter but l could imagine the look on the partners face if she saw that on me. 
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01-10-2011, 13:09
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#51
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Re: Has the Indian Call Centre being given the heave ho?
Quote:
Originally Posted by denphone
The only difference is he is probably ten years younger and three stone lighter but l could imagine the look on the partners face if she saw that on me. |
She would be wondering what kind of clubs you are now visiting.
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01-10-2011, 13:48
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#52
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Re: Has the Indian Call Centre being given the heave ho?
Quote:
Originally Posted by Masque
She would be wondering what kind of clubs you are now visiting. |
Lets not mention that.
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03-10-2011, 15:54
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#53
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Re: Has the Indian Call Centre being given the heave ho?
Why do the sales team in Manilla have US imitation accents if they are trying to sell to the UK?
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03-10-2011, 15:57
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#54
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Re: Has the Indian Call Centre being given the heave ho?
That's one of my pet hates too - if they're dealing with the UK they should be speaking UK English.
It's because the companies who teach them English are US based.
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03-10-2011, 18:15
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#55
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Re: Has the Indian Call Centre being given the heave ho?
In the past I have preferred the customer service from Manilla based call centres compared to Indian ones, e.g. Be Ltd and T-Mobile. But they haven't tried putting accents on. The VM sales line operatives are just sounding silly though. It really doesn't even sound like I should be talking to these guys re a query, considering I'm from the UK.
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03-10-2011, 18:23
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#56
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Re: Has the Indian Call Centre being given the heave ho?
T-Mobile staff in Manilla are also trained in American English. A friend of mine was one of the party for T-Mobile who went over there to train up the managers for when the callcentre opened and they told him they though everyone around the world would prefer to hear American English.
Only problem is in Filipino culture it's normal to use silly nicknames so if you ask for their names they are allowed to say things like "Baby", "Sugar girl" etc
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03-10-2011, 21:00
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#57
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Re: Has the Indian Call Centre being given the heave ho?
Quote:
Originally Posted by Russ
Only problem is in Filipino culture it's normal to use silly nicknames so if you ask for their names they are allowed to say things like "Baby", "Sugar girl" etc
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And not just nicknames
http://news.bbc.co.uk/1/hi/programme...nt/9435751.stm
I can't see it's a problem though. More a talking point.
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03-10-2011, 21:03
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#58
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Re: Has the Indian Call Centre being given the heave ho?
I'd see it as a problem. Imagine you call them up and you feel the agent is fobbing you off, wasting your time etc.
You ask them for their name and they say "Queen Elizabeth". How sarcastic is that going to sound? It's hardly going to instil confidence in the customer that the agents will take their issues seriously.
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04-10-2011, 08:31
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#59
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Re: Has the Indian Call Centre being given the heave ho?
My cousin works for T-Mobile so I asked him if he has to deal with the Manilla call centre and hhe said he does and hates it because of the fake accent.
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04-10-2011, 23:48
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#60
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Re: Has the Indian Call Centre being given the heave ho?
Virgin media will be down scaleing its contact with ibm in the comeing year they have conceeded that overseas call centres although cost effiective are having an overly adverse effect on there nps
it is being reported that all service faults will be uk ctc
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