TiVo : Is the TiVo charge now £3 per month on all TV packs?

[Chad]

Originally Posted by MrB

Out of interest, the press release linked above about the tickle, states:


Yesterday 500gb Tivo was £49.95 activation, no install cost.
Today it is £49.95 install cost, no activation cost

How exactly is that saving anyone £49.95? It is exactly the same overall price and saving you precisely nothing.

People previously reported getting V+ moved to another room for free (with no £6.50 additional charge) - is that still available to existing customers? If you had more than one service added as an existing customer, does the £49.95 include everything that needs installing, or does that only cover the Tivo and you then get charged another install cost as well (which was only £40 yesterday and has gone up to £49.95 today!!). And V+ no longer appears as a box option - has it now been retired for any new installs?

Many thanks

MrB

Some good points. I'd still like to know if I cancel my services with Virgin today, how long will I have to wait to be classed as a new customer to get TiVo 500Gb and installation for free? Can I cancel to today, then call back tomorrow as a new customer? Would I need to wait 30 days first?

[Stephen]

I don't even think its 30 days. I am sure you have to wait 90 days.

[Chad]

Originally Posted by Stephen

I don't even think its 30 days. I am sure you have to wait 90 days.

That's a long time to go without TV and broadband!

I've had a look through the T&C's but can't find the offical company line on this:

http://shop.virginmedia.com/the-lega...es.html#ending

Can someone in the know, no offence meant to you at all Stephen, post a link to something showing how long you have to wait, once you cancel services with Virgin, before you can return as a "new customer"?

[nashmills]

Can someone explain this to me please?

I have ordered TV M+ and 500GB Tivo which is being installed next Tuesday. I had to order on the telephone as the online system wasn't offering any suitable installation dates. I have already been charged a £49.50 activation fee for the Tivo box and am due to pay £15.50 per month ongoing.

I have just gone through the motions of ordering the same package on the website and it is now priced at £49.95 one off cost, then £3.00 per month.

Is there any reason I shouldn't phone to cancel and re-order at the much reduced ongoing rate?

[BenMcr]

It can't be £3 a month, that would be if you already had M+

It's either £9.50 on top of a phone line or £15.50 if that's the only service you are having

[nashmills]

[IMG]

This is my order.

[BenMcr]

Originally Posted by nashmills

This is my order.

Because you've already placed an order for TV M+, the online system is picking that up and offering you a TiVo upgrade onto of your 'existing' M+

This is what you should be charged http://shop.virginmedia.com/digital-...ze-m-plus.html

[nashmills]

Originally Posted by BenMcr

Because you've already placed an order for TV M+, the online system is picking that up and offering you a TiVo upgrade onto of your 'existing' M+

This is what you should be charged http://shop.virginmedia.com/digital-...ze-m-plus.html

There is no way it could know I have already ordered M+ because I ordered by telephone and also when I got this online quote I gave a false address.

I assume there must be a glitch in the new offers system.

[muppetman11]

Originally Posted by Chad

Some good points. I'd still like to know if I cancel my services with Virgin today, how long will I have to wait to be classed as a new customer to get TiVo 500Gb and installation for free? Can I cancel to today, then call back tomorrow as a new customer? Would I need to wait 30 days first?

If its a TIVO your after just ring them and select thinking of leaving VM and see what they can do for you , seeing your not contracted.

[Chad]

Originally Posted by muppetman11

If its a TIVO your after just ring them and select thinking of leaving VM and see what they can do for you , seeing your not contracted.

I already did 2 nights ago when I was looking into joining SKY. Went from customer services to retentions but didn't receive any offers.

It's not that I'm desperate for TiVo I'm just desperate for Virgin to offer long serving loyal customers, especially those out of contract that can leave at anytime, really good deals that not only rival those offered to new customers but actually better them.

I can see the appeal to Virgin offering free TiVo and free installation to lure a new customer. I'm just surprised they don't see an equal value of offering out of contract customers the same deal to secure their custom for a further 18 months.

I posted proof earlier that I pay £175.00 per month to Virgin, which is £2100.00 per year. If I call Virgin to say I'm out of contract, thinking about going to SKY however if you give me a free TiVo box and free installation I'll stay and agree a new 18 month contract, I'm sure Virgin wouldn't agree. For the sake of £49.95 Virgin could lose a high income loyal customer.

I'm looking forward to this tickle thing next month. I really think there is value in Virgin contacting out of contract TV customers offering free TiVo and free installation. I'm certain that there is not too many new customers joining Virgin who'll be paying the same kind of money as I do each month.

I shouldn't have to contact Virgin asking them to convince me to stay, Virgin should contact me. So tickle me next month Virgin, make me feel like a valued customer. Show me you recognize my worth and value as a high end customer and bend over backwards to offer me a deal I can't refuse.

Forget new customers, it's us your loyal long serving customers who have helped you get to where you are today. Don't forget us when you are clashing out the freebies and deals.

[paultrademark]

Totally agree Chad, I've cancelled mine and went to Sky as Virgin removed some discounts we have been getting for about 2 years with no warning increasing the cost around £13 per month.
Pricing the package I have with Virgin, I can go to them as a new customer for around the same cost, and I've been with them around 5 years.
As I stated earlier, am joining Sky on their friend and family discount code for 12 months, saving £22 per month on what I was paying Virgin, and that now gives me the Sky Movies package too which I didn't have with Virgin.
My partners mum has also done the same, she is saving a good few quid too, though the Virgin retentions team tried their best to keep her, offering free TiVo install etc.. which they are doing to new customers anyway.

[borrissey]

Originally Posted by Chad

I already did 2 nights ago when I was looking into joining SKY. Went from customer services to retentions but didn't receive any offers.

It's not that I'm desperate for TiVo I'm just desperate for Virgin to offer long serving loyal customers, especially those out of contract that can leave at anytime, really good deals that not only rival those offered to new customers but actually better them.

I can see the appeal to Virgin offering free TiVo and free installation to lure a new customer. I'm just surprised they don't see an equal value of offering out of contract customers the same deal to secure their custom for a further 18 months.

I posted proof earlier that I pay £175.00 per month to Virgin, which is £2100.00 per year. If I call Virgin to say I'm out of contract, thinking about going to SKY however if you give me a free TiVo box and free installation I'll stay and agree a new 18 month contract, I'm sure Virgin wouldn't agree. For the sake of £49.95 Virgin could lose a high income loyal customer.

I'm looking forward to this tickle thing next month. I really think there is value in Virgin contacting out of contract TV customers offering free TiVo and free installation. I'm certain that there is not too many new customers joining Virgin who'll be paying the same kind of money as I do each month.

I shouldn't have to contact Virgin asking them to convince me to stay, Virgin should contact me. So tickle me next month Virgin, make me feel like a valued customer. Show me you recognize my worth and value as a high end customer and bend over backwards to offer me a deal I can't refuse.

Forget new customers, it's us your loyal long serving customers who have helped you get to where you are today. Don't forget us when you are clashing out the freebies and deals.

WOW that's a lot of cheddar!!

[Chad]

Originally Posted by borrissey

WOW that's a lot of cheddar!!

If by cheddar you mean crazy ranting, then yes it's a lot

Maybe if I post my customer reference number, someone from Virgin can give me a call and tickle me stupid

I need to stay off the energy drinks and pain killers.

[Digital Fanatic]

Originally Posted by Chad

If by cheddar you mean crazy ranting, then yes it's a lot

Maybe if I post my customer reference number, someone from Virgin can give me a call and tickle me stupid

I need to stay off the energy drinks and pain killers.

[Gavin-D]

So in fact it's not free because all they have done is swapped the activation fee and installation fee around for the 500GB box as Existing customers still pay £49.95 but this time for Installation.

And the 1TB box is £49.95 PLUS £49.95 for Installation which comes to £99.90.

Also in the small print - Additional box fee of £6.50 per month may apply.

Read very carefully before you buy.